123spareparts.co.uk Reviews 

Very good service, all part numbers were correct and genuine and every item accounted for. Didn't cost anything in custom charges if anyone is worried about that although my order was £114, there's no sign on the box of it coming from abroad. This company is same company as autodoc, will be happy to use again when I need parts, very good prices. Took 6 days (Inc a weekend) to arrive which I was happy with wasn't in any rush.

Very happy with service thank you.

Apologies to this company for my previous review- was a different company 123 repair- This company attempted to sign up my 93 year old mother into paying £99 per month on washing machine cover! This would pay for roughly four new washing machines a year! Luckily her bank blocked them and we’ve been able to stop this terrible company from charging such a ridiculous payment.

I have ordered a part for a coffee well over a month a go still nothing if you are unable to sent the part please refund my money thank you .

Don't waste your time
I ordered parts from what I thought was a UK company!!
In fact they are in Germany
After a week I have a tracking number that does not work for EVRI.
They say on the website they use
DHL or GLS
There is no was to contact the unless you go through AUTODOC

They could be a great company if they dispatched the item quickly,not 3 days later then you have a weekend ..so they don't actually start until 5 days later

I was concerned after ordering with this company and later reading all the negative reviews.
However, i cant fault them. Ordered 2 tpms valves on thursday night and they arrived packaged well on tuesday morning.

Correct part was received within a week, longer than the expected 1-2 days, mainly I expect as this is because the company is based in Germany (AudoDoc). Many customers appear to have had issues, but my experience was fine. A bit more transparency regarding the source of the business and parts would help. I was worried as I made the schoolboy error of not checkng the reviews before parting with cash. However, I do feel more people tend to leave reviews when things go wrong, and this is a big company, so you decide.

Took my money & not part delivered - now trying to get a refund

Excellent service. I ordered a wing mirror glass replacement on the Friday before the bank holiday Monday and it turned up on the Tuesday.

I ordered from this firm, annoyingly without reading the reviews first(which is something I generally do do) and thought oh dear lord what have I done after reading the reviews after making my purchase having not used this company before and was already planning my request for a refund as never thought I’d get the product I ordered. 4 working days later the item arrived and was all present and correct so was super happy. I can see that people have had some very bad experiences with this company and have written a review based on it so I felt it was only fair to write my experience with them as it was a positive one so who knows maybe they’re turning things around there.

I bought a thermostat and some anti freeze, paid up and waited patiently.
To start with the English looking website is a front, the company is actually Autodoc in Germany. They took several days to dispatch, and used Evri (another 1 star company). Evri didn’t even bother to try and deliver and are totally impossible to make contact with. I have tried again and again to no avail. I have contacted Autodoc and was told they had chased it and to wait. Nothing happened, I chased it again and was told I would be updated in 24 hours. Nothing. I am left out of pocket with no goods and neither this company or Evri returning emails. My only conclusion is that this company/autodoc whatever they call themselves are a sham and have essentially stollen my money. The consumer goods act of 2015 states it is their responsibility to deliver the goods to me and they are now in breach of that contract. They simply do not care. A sham of a company to be avoided at all costs.

I needed a MAP sensor for my Suzuki. I normally purchase genuine parts from MegaZip Japan, but on this occasion I needed the part as soon as possible so I did an internet search and found 123spareparts.co.uk. I see a MAP sensor listed as compatible, I make the purchase-£52 (the shipping alone is half), when I get my email receipt I see it is from AUTODOC.DE so not in the UK, not a big problem as it’s a German company so it should be ok right?…. I’m into the second week after ordering before the part arrives, not the quickest of deliveries….the box has STARK printed all over it. I fit the part and the car starts and drives albeit with a slightly higher idle speed. 2 weeks later I’m driving along a short stretch of motorway (4 miles) and as I come to a stop at the traffic lights at the end of my exit ramp, without warning the engine dies with illumination of the engine management light indicating a fault. I restart the engine but it will stall as soon as the throttle is depressed, so I push my car to the side of the road and walk home to pickup my fault code reader. When I return and plug into the OBDII port it shows one code-P1451. I do an internet search on a Suzuki fault code website and the code relates to ‘Barometric Pressure Sensor issue’ i.e. the MAP sensor. I restart the car and it reluctantly manages to limp home. I left it overnight and it started next morning (still has a slightly higher idle), I don’t have confidence in the car so I order the genuine part from Japan. The part arrives 10 days later and cost £51. After fitting the genuine part my car drives as it normally does-faultlessly. The STARK replacement part clearly isn’t fit for purpose. I looked into reviews of AUTODOC.de and seen that they also trade under 123spareparts.co.uk and OnlineAutomotive.co.uk, all of them having large numbers of negative reviews primarily regarding shipping and refund times. I did contact them and was asked for my order number but after reading some of the reviews I decided to put it down as a bad experience and write this review instead. The lessons to be learnt here are to check reviews on a company before parting with your money, and don’t assume that a non OEM part will be equal in performance to a genuine part.

Worst company ever. £8.45 for postage that took 7 days to arrive. AVOID. 😡

This company provides what I can only describe as the worst customer service I have ever had the misfortune to use.
It has taken 7 days for them to dispatch the item purchased fromthe warehouse.
I am still no nearer to knowing when i will receive it and in the meantime I am without a vehicle.
I can understand why their website does not contain a review section.
AVOID AT ALL COSTS

AVOID AT ALL COST !
Please read all, including their response.
Upon creating your account the website will set up automatic payments so when you add stuff to basket, as soon as you go to your basket they will Immediately be payed via your Paypal account. Also not made clear that they were in Germany and not in the UK. Order payed and then just sat there for 5 working days without being shipped, even though they kept showing that parts were available in stock. Contacted them about cancellation 3 times now and never got a response. Will probably have to involve Paypal to get my money back.
EDIT: I have now been refunded and their response bellow is avoiding my main problem which is the fact that 5 days later my order was still showing as not being shipped and had no response from the seller even though I've tried contacting them through multiple ways. I had to spend more money to buy the parts from elsewhere too as I was getting desperate. Will never ever buy from them again and will forever advise everyone I know against buying from them.

Avoid at all costs. Not made clear that it parts are shipped from Germany.
Ordered a part that showed "IN STOCK" on their website. Waited 3 days and then after chasing I was told that the part was not in stock and had to be ordered from the supplier.
Unacceptable customer service and order has been cancelled. Will not order from you ever again.

Item sent out via Evri, courier had parcel out for delivery 5 days ago - not arrived! Emailed 123spareparts and explained this, they just say to wait. Explained that I need this part for an MOT and cannot get anywhere from where I live without a car. They just don't care!!

They sent me an alternative item to what I had ordered, without giving me the opportunity of cancelling. I have now paid for an item I did not order and paid for the item to be returned. They have refused to refund.
Please do not enter any transaction with this company

I recently ordered a dyson remote. The item did not arrive when expected. Its impossible to get s response from the company and only after I threatened to stop the payment on my credit card did I magically receive a royal mail tracking number however.... the status stayed at waiting for item from sender for an impossibly long time. At this point they replied to my email and said I could follow the tracking which of course I was doing but the status never changed. So I replied to their email never to hear from them again. The item eventually turned up some weeks later but I had already re ordered on Amazon. Id love to return the spare to 123 but I ll never find out how as they don't reply. I cannot stress enough that I will NEVER use this company again

Similar to other reviewers on this site I ordered a part, in my case a window regulator, and be it my fault or theirs I was sent one for the wrong side of the car (this may be because of the right hand / left hand drive issue addressed in other reviews). The part was merely offered up to the door and it could be clearly seen that it wouldn't fit. Since then I have been trying to ascertain if a refund would be available should I return the part, but have been inundated with emails asking for photos and more details, two examples of which are quoted below:

Example one:
"- Why do you want to return the part?
- Has the part been installed?
Also, please provide us with the details of your vehicle:
- the VIN of the vehicle.
- the make and model of the vehicle.
- the year of manufacture.
- the engine power.
- the type of transmission.
- the type of fuel.
- the engine displacement."

I had already of course provided the relevant information, i.e. that I wanted to return the part because it was the wrong one, and no, it had not been installed! Quite how the engine power is relevant to the back seat window regulator I am not sure. As for the engine displacement I am not even sure what it is!

Example two:
"Please provide us with some photos of the part from different sides. If it is possible, provide some photos of the old part as well.
Are there any other parts you may need, any brake, suspension or service parts like filters , oil , spark/glow plugs? Just let us know and we will help you with the best deals."

The temerity of the second part of this request is beyond belief. At the same time as providing appalling post sales customer service, they are asking me if there is anything else that I would like to order from them.

Anyway, following the various emails, this morning I received an automated phone message reiterating the request for already supplied or totally relevant information.

Avoid with a bargepole would be my advice.

Follow-up:
Later in the day of the telephone call I received the following:
"According photos provided EPS-VW-063 NTY
has mounting traces.

Please note that mounted parts can not be returned.
If you have any other questions, feel free to contact us and we will be glad to help you.
Have a nice day !"

Quite what these "mounting traces" are I do not know, as I do know the part was not mounted as it didn't fit. Enough time wasted.

But just before I go, I received this at 12.43 on the 5th of August (bearing in mind plenty of previous correspondence regarding the single item - a window regulator - that I was trying to return:

"Greetings,

This sis customer service,

We do value our customer satisfaction and as a result of your encounter, apologize for the service faced with us.
If you may bare cooperation with us a little longer we will be able to create a warranty in regards to the articles mentioned.

1) The reason for the complaint.
2) The location of the damage (e.g. tread, sidewall, etc.).
3) How the installation was carried out: at a tyre workshop / by yourself.
4) The number of items to be returned.
5) The mileage of returned products in km.
6) The tread depth at the time the defect was detected in mm.
7) High-quality photos of the damage.
8) Whether you want a replacement item: yes/no.
9) Make, model, and engine version of the vehicle.

Yes, this is quite a lot of information, but we do need it to process your request as quickly as possible.

We would also like to request your vehicle VIN number to carry out a compatibility test that would be great.
If you require any further assistance, ask our customer service team."

How tread, sidewall, mileage, etc. are relevant I do not know!

And then at 13.32 the same day:

"We were unable to contact you, so your item return request regarding order no. 67505533 has been closed.
To re-open it, you can contact our customer support team.
Please do not reply to this email if the request is no longer relevant for you.
Should you have any questions, you can always contact our customer support team."

They sent me the wrong part and refuse to make the return and refund.
They consistently make an excuse for every reason.
They have asked for pictures and videos to ensure it is not been abused by me??
Then when I sent pictures and a video they wanted to know if the Water spots on the part, which is how it arrived, were my failure. Each email is met with another excuse.
There is a similar thread in these negative reviews, because 123 spare parts is a rubbish company!
Please don’t order from them.