1-800-PACK-RAT Reviews 1.406

I can’t say it’s been a 100% perfect move using 1-800-PACK-RAT, but I haven’t had the same negative experiences as a lot of folks. I had 2 16’ containers dropped at my home in Centreville, MD without issues. I made numerous phone calls beforehand to verify they would be delivered on a specific date bc I had movers coming the day after. Both got delivered within 30 minutes of each other on the expected date. Drivers and staff I talked to on the phone were all polite and professional. I’d give the entire pickup process a 5 star.

I was told containers would arrive in Bullhead City. AZ by May 22nd. By the time I got to AZ the containers were waiting at the Las Vegas facility. Getting the containers from MD to AZ gets another 5 stars.

I tried using the online tool to schedule delivery of my household goods. One pod could be delivered apprx a week from when I arrived, and the 2nd days after that. I wasn’t happy about waiting a week to get my stuff knowing they were sitting in the Las Vegas facility, so I called customer service. Eventually 1-800-PACK-RAT rearranged their schedule to get both containers delivered at the same time on an earlier date. Mike (the delivery driver), was awesome at getting both containers - one on the truck and one on a trailer, put exactly where I needed them in record time. A very personable guy and an excellent 1-800-PACK-RAT representative. All-in-all, everything has pretty much gone as expected - and agreed to -during the initial quote process.

Cancelled my entire move through 1-800-PACK-RAT and their representative explicitly told me they would also cancel the HireAHelper labor reservation for me. They failed to do so, the movers showed up anyway, no services were performed, and now I’m being told I owe full labor charges because it’s a “third party.”

Customers should know that if PACK-RAT says they will handle cancellation coordination, apparently that does not mean it actually gets done — and you may still get billed.

This was not a misunderstanding on my end. I relied on their representative’s assurance that everything had been cancelled.

Extremely disappointing experience and terrible accountability between PACK-RAT and HireAHelper.

Do not use Pack Rat unless you are not concerned with receiving your container when promised. Ours was delayed three times, and the third time they didn’t even bother to call us to let us know it was to be delayed yet another day! After they told us they would waive the rental fee due to the delay, they actually charged us then I had to sit on hold three different times to finally get the charges reversed. Fun times in an already stressful situation. Our daughter has used both U-Haul and PODS with no problems at all. Call them instead!

Warning: Do not give this company your contact info unless you are ready to be locked into an appointment. I requested a simple quote, but they scheduled a service date before even providing the pricing. When I tried to cancel, I was stuck in a loop of being transferred to multiple representatives who claimed they couldn’t help me. It feels like a deliberate tactic to make canceling as difficult as possible. Avoid them if you value your time.

Ordered weeks in advance to have a no call no show on day the container was delivered.
Called customer service twice with each wait time 45mins to an hour! Only to get no answers. I also had the pleasure of the rudeness of each customer service rep I spoke with which is always wonderful. If you you’re looking for reliable ontime delivery to service your moving needs this company fails at every turn. Buyer beware.

This company deceptively entices people to order from them at a 50% discounted price, then when the order is confirmed and they have your credit card information, they remove the discount. Thank God I did not proceed with signing the contract and have contacted my credit card company to block all charges from this company. Once they got my order scheduled and confirmed, they will not take calls from me nor answer my online messages. As I read in other posts, yes, the representative sound impaired. I'm reporting them to my home state and North Carolina's attorney general's office.

I hired 1-800-PACK-RAT (Zippy Shell) for an interstate move from Florida to San Francisco, which included transportation, storage, and full loading and unloading services. I paid for these services expecting items would be handled safely and delivered in good condition.

One of the items transported was a 65-inch television that was fully functional prior to the move. It was packed in a purpose-built TV moving box with appropriate padding. From the moment the item was packed and placed into their container, all handling, loading, transportation, storage, and unloading were performed by 1-800-PACK-RAT (Zippy Shell) and their personnel. I had no involvement in handling the item during transit.

After delivery and storage, when the TV was first removed from the box and powered on, it displayed significant internal screen damage (flickering, lines, and display failure), rendering it unusable.

The damage appears to involve the internal display panel (LCD), which is typically not cost-effective to repair and often results in the television being considered a total loss.

I filed a claim within the required timeframe and provided documentation, including photos and a detailed description. The company denied the claim, stating the damage was due to “improper packing” or “normal shifting,” and claimed there was insufficient evidence. However, they provided no evidence or documentation to support this conclusion and refused to share details of their internal investigation.

The television was properly packed, and the damage is consistent with handling or transport-related impact. The company maintained exclusive control over the container and its contents throughout transit and storage, including all loading and unloading operations.

I attempted to resolve this directly with the company, including disputing their decision, but they upheld the denial without additional justification or transparency.

I am seeking reimbursement for the damaged television.

Ordered a 12 ft container on 3/18 for a 3/31 delivery. I received a call the morning of 3/31 that they didn't have any 12 ft containers, and that they would deliver 16 ft for the same price. I do not have room for a 16 ft container. After a 35-minute wait on the phone, a representative answered, who sounded impaired and could not get my information correct. It took two more phone calls and a call back to get my order cancelled. One and done with this outfit...call U-Haul...they're less expensive and much more customer oriented.

They lied on service call to get us to move over from PODS said our final quote was the price, but they didn't mention if it's over $3 a gallon for diesel the quote is garbage, which it was at the time of quote, so they knowingly lied. Plus, charge you a repositioning fee for every mile of your move on top of what they quote you so we paid an additional $1500 we didn't budget for. Pray the rest of our move goes good but this doesn't sit well knowing the salesperson flat out lied to us.

1-800-Pack-Rat has been the worst experience imaginable. I had a long distance move from Chandler, Arizona to Papillion, Nebraska. PackRat came to deliver two 16' empty containers to my home in Arizona, picked up the full containers, and delivered them to a facility in Nebraska where they would be held until I moved into my new home. This is where everything took a turn for the worst. My move in date to my new home, along with the delivery date for my containers, was 3/12 (and I had spent extra money to ensure those containers would be delivered before 12PM on that date). I got a phone call around 9AM on 3/12 stating that the truck broke down and is in the shop, but that they will still deliver my items by 5PM the same day. I called back that afternoon to ensure the delivery of my containers for that same day, and was told then that the truck was still broken down and the containers may or may not be delivered the next day - 3/13. I have been on the phone with them multiple times the last several days, and each time the date for the truck repair and container delivery is pushed back. Every person in customer service with 1-800-Pack-Rat has been absolutely awful to deal with - showing no respect or empathy for what me and my family are going through. They have also told me that compensation for our containers being delivered ~ 8 days late will be very little. I have 2 kids (ages 7 months and 2 years) who are living with my husband and I in an empty house for over a week! We had to go shopping for air mattresses, blankets, pots/pans, clothes, and essentials in order to live in an empty house. I have expressed this to several people at Pack Rat, and again was provided no empathy or compensation for the items I have had to purchase.

AT THIS POINT, OUR POSSESSIONS ARE BEING HELD HOSTAGE. We have been sitting in an empty house for 5days and PackRat is STILL unable to guarantee a delivery date. When are my containers going to be delivered? MY FAMILY NEEDS OUR BELONGINGS!

DONOT use this company. Over 100 plus items never came back to me. How do you lose furniture. Broken items. Used NC company. Called Chris Rogers the owner many times. Sent photos of missing and broken items. Was told by workers that items were stored in warehouse by a piece of tape. No wonder they lost so many items of mine. Owner said it was cheaper to send me a check for items missing or broken because his insurance would go up. To this day I have never received that check. He even told me he made plenty of money from the insurance company on this move. When my boxes and furniture came back it was placed in the room of my choosing. What a nightmare. I had to unpack and put everything back myself. If you want a company driven by money and not concerned with your property this is this company to go with. So much of a loss for me. Company only cares about money. Ask for Chris Rogers of NC by name. He will be more than happy to take your money.

I would never use them again! When you question their “terms” they tell you, it was in your contract. A contract you don’t get a copy of so you have nothing to reference. They don’t communicate within their departments. We have the salesperson two phone numbers and specific directions for delivery. They called the WRONG number of the two and had NONE of the deliveries details we gave at the time of the reservation. We were charged extra fees we weren’t told that we would be charged. This company is out to rip you off! Stay away!!! They charged us about $300 more then we were quoted and when I called to get an explanation I was told, it was in your contract. I requested a copy of my contract. I never received a copy!

The day of the move they forgot about us. I had to call them. I was told they could not locate the movers..(which was a 3rd party moving company). They showed up hours late.. (5:30 pm). They began to pack the pod. Then at a certain point they stopped and demanded us to pay them cash money. Over $300.00 to finish packing the pod. I already paid for the whole thing.. from loading, storing and unpacking. I told them no.. they did not like that. I had to tell them to finish packing our stuff. I agreed to have our stuff sent to our new house on a certain day, it never happened. I was told it could not be done.. even though I was told it could. Then I was told it could on another day,, it did not happen.. then another day it did not happen. This went on for several days. Our stuff showed up several days late. At one point I was told our stuff was in the new state we moved to.. only to find out it was not. I was also told it was on its way when it was not.. It was still in the state we moved out of. Finally when our stuff got to our new house we had some items that where broken. We filed a clam.. they told us it was not their fault. That the items could not have broken while it was in the pod. The 3rd party movers packed it into the pod.. it was locked. It was moved down to us.. it was unloaded .. the items were broken. They were not broken before the move.. now they are, but according to packrat they did not do it. If it is like the items just broke on their own. From day one of the move to the last day of the move was a HUGE headache. I would not recommend to anyone..

I was offered a rental extension rate of $159 (with no other fees), and I agreed to that amount. Later, I was charged $249.49 instead. When I contacted customer service, they confirmed that the notes from my call show the $159 rate was agreed upon, yet they still refused to honor it, still demanding that I pay $90 more in fees each month. Stating there is “no possible way” to adjust it.

Even more concerning, I was told that if I don’t continue paying the higher amount, they could take my belongings. Being charged more than the agreed rate and then threatened over it is unacceptable.

If a company’s own call notes confirm the lower agreed price, it should be honored. I expected transparency and integrity, and instead I was met with inconsistency and pressure.

I would strongly caution others against using this company.

Moving from Seattle, Washington to Fayetteville Arkansas container arrived in Springdale 2/16, schedule delivery 2/17. No calls from the local Warehouse delivery container not delivered. Nobody can tell me when it will even be delivered.

I used 1-800-PACK-RAT for interstate moving and long-term, climate-controlled storage, which I paid for over an extended period. I also used their loading service.

Upon delivery, I discovered significant impact damage and material degradation across multiple items. Some damage was inconsistent with proper handling, and other damage was inconsistent with what should occur in climate-controlled storage.

I documented the damage immediately with photos and video and submitted a claim. Despite this, both my claim and appeal were denied without any on-site inspection or independent evaluation of the damaged contents.

Given that the company had exclusive custody of my belongings during storage, I expected a good-faith claims process. That did not occur. I am now pursuing resolution through formal legal channels.

Posting this review factually so others evaluating long-term storage and claims handling practices can make an informed decision.

This company is horrible at proper planning, and their customer service is even worse.

In December 2025, I reserved a 12-foot storage pod to be placed on my garage driveway. This size was specifically chosen because it was the largest unit that could fit without violating HOA rules. Anything larger or extending to the side was not acceptable.

Three days later, on the scheduled delivery date, I received a call — not from customer service, a manager, or a dispatcher — but from the delivery driver, informing me that no 12-foot units were available and that the only option was a 16-foot pod. There was no advance notice whatsoever, despite the fact that construction activities had already been scheduled and began that same day.

I explained to the driver that a 16-foot unit was not possible and asked him to escalate the issue internally. Instead, he told me to call the company myself. Unbelievable. A company failure was pushed onto the customer to resolve.

When I contacted Pack Rat directly, I was told there were no 12-foot units anywhere and that delivery would need to be delayed by several days — again, completely unacceptable given the circumstances. After hours of waiting, I was finally told they “found” a 12-footer and would deliver it later that day.

The pod arrived around 1:00 PM, even though it was originally scheduled for 8:00 AM. When it arrived, I was stunned by its condition — bent, badly beaten up, and scratched, which is a serious issue in an HOA-regulated community. The driver then informed me (for the first time) that the unit had been pulled from their junk yard and had been out of service for months. No one from Pack Rat ever disclosed this to me beforehand.

Because of this, I had to urgently request a special exception from my HOA, providing a detailed explanation just to allow this damaged unit on my driveway. Thankfully, approval was granted — otherwise, the entire project would have been shut down.

Later that day, customer service acknowledged the ordeal and agreed to a partial cost reduction. However, one month later, I was charged the full price for the second month. When I called to dispute the charge, I was told:

1)That I had “agreed to the charges,” and

2)That I was “offered a replacement and refused”

Both statements are completely false. It became clear that Pack Rat documented only a version that benefited them, placing all blame on the customer while ignoring their own failures in planning, communication, escalation, and transparency.

This was a terrible experience from start to finish — poor planning, no advance notice, unacceptable equipment condition, no internal escalation process, and ultimately blaming the customer for the company’s mistakes. I would strongly recommend looking elsewhere.

THEY CHARGE YOU FOR EVERY LITTLE THING! BE CAREFUL AND FULLY UNDERSTAND WHAT YOU ARE GETTING INTO! They only tell you about thier monthly pricing what they don't tell you is about all thier fees that is in the fine print. There is a pick up fee, a delivery fee, a fee for picking up the empty container, a fee for sneezing in the wrong direction....I requested for my empty container to be picked up on the 5th of the month and because I requested pick up online and did not call TEN DAYS in advance for pickup of the EMPTY container I was charged for an additional month. The fees for moving is almost as much and the monthly rate for having the dang container. I WOULD NOT RECOMMEND USING THIS COMPANY. When we did call we were usually waiting for someone to pick up the phone. We routinely waited 30 to 45 mintues for someone to help us. The final straw was in order to request to get the empty container out of my yard I had to pay the balance, which I was fine with. What I was NOT ok with was that they used my card that was on file to pay for another container ( my mother's) without my consent. They just charged my card because it was there. I DID NOT AUTHORIZE THEM TO DO THAT!! Pay very close attention to this company if you decide to use them. Personally I would avoid them at all cost.

HORRENDOUS customer service!! took me 45 minutes on hold to speak to someone just to cancel my move with them. I decided not to use this company after reading all of the horrible reviews and after my experience dealing with their awful customer service, I am thankful that I did decide to go with another company.
I initially waited on hold to speak to someone for 45 minutes. After finally reaching a live representative, they told me they don't handle cancellations and would need to transfer me. After waiting an additional 25 minutes I finally got in touch with another agent who helped me confirm my cancellation. If this kind of service is any indication how they treat their customers, I am thankful I read the online reviews and found out exactly how awful they truly are. Do NOT believe the reviews on the Pack-Rat site, as those must be be written by friends and family since they are only positive. I will not be using them for my move nor recommending them to anyone after this experience.

You should not have to wait over an hour on the phone just to cancel your reservation. The Dashboard within the online account should allow customers to cancel the order themselves. They force you to call into their horrible customer service center just to tell them you want to cancel your move. HORRIBLE!!!

I called Pack Rat multiple times to change my trailer to a 8 ft container and got transfer around 4 times with extreme long hold time.I told the representative that I have disabiility then transfer me to the loyalty department when I got transfered the rep stated I have personal issues.I am hearing impaired.I am filing a lawsuit for disabiility discrimination because I should not be treated like a time share customer.I contacted Department of transportation and other federal agency.I am moving on Government orders.I also reported them to my security team.