1800wheelchair.com Reviews 

I am indicating 1 Star because there is no option for 0 or a NEGATIVE number to algin with thier customer service experience.

About 5 years ago we purchased a Featherweight chair from 1-800. After 5 years of daily use and world travel the chair was showing its wear and tear, so we decided to purchase a new one from 1-800 as we were happy with the first experience. The new Featherweight chair was not even remotely close in quality to the first one.

Wheel spokes become loose, fall out of place and bend or break. One wheel is no longer in alignment and will not connect in-line. Foot rests don't stay in place and the brakes do not work properly. All of this within less than 1 year of ownership.

Despite numerous attempts through e-mail providing evidence of the issues per their customer service request, we have yet to receive any resolution.

We are constatly told the issue is being escalated to the warehouse to address. When following up days and weeks later we receive no responses. To this day we have yet to receive a response to "We'll get back to you before end of day" on April 24, 2026.

This company has no regard for their customers. They have poor quality products for a market that requires safe and dependable mobility aids.

The new chair is a law suit waiting to happen but I cannot wait for an accident and subject my wife to any further physical stress. We will now need to look elsewhere for a replacement.
Stay away for 1-800 Wheelchair....FAR FAR AWAY!

I am a supplier to 1-800 Wheelchair and have supplied my onboard wheelchairs for use on aircraft in good faith that they will pay for them. I supplied them last October and I am still waiting to be paid. It is impossible to contact them and no one replies to emails or returns my calls. If this is the way they treat a supplier, I'd hate to be a customer. Beware.

Ordered a replacement wheel and after 2 months was told it was out of stock. During that 2 month I called 4 times because I still had not received a tracking number. When I was told it was out of stock I canceled order and was told I would get refund. Since then I have contacted them no less than 5 times wondering where's my refund. Over a month and still waiting. This place is a joke. Worst customer service. I would steer clear of 1800wheelchairs.com
Update. First they would refund to card, 2 weeks told check is in the main
As of 06/04/2027 still no refund

Horrible customer service! I order a wheelchair 8 weeks ago and still nothing. I am constantly being told 1) we have to check with the warehouse and get back to you - they never f/u 2) you will get an email with shipping updates - never any emails 3) can I speak with a supervisor - they hung up!

I was sent a used battery for my wheelchair, I ordered a second one for backup.
Ive been trying to get the battery replaced it was $250 so worth to ask.
The customer service is so bad no response on emails or phone calls. Do not order by 1800wheelchair there are so many good options out there.

Make sure you know exactly what you want. The exchange process is painful and costly in both time and money.

Their wheelchair products deserve 4.5-star, but their return processing performance is subpar and deserves 1-star!
I purchased their 19lb wheelchair and found its 18" width too narrow. So I returned it basically unused. After three weeks from their returns receipt date I still hadn't received my money back. So I called them at their only contact number getting Customer Service and they claimed their Warehouse hadn't yet inspected my return, but will do so "soon"? However they said they'll "expedite" the matter for me. I then asked to be connected to their Warehouse inspection department and they blatently refused, claiming they have no outside contact phone extension! Absurd! So several days later I called again for an update and Customer Service tells me their Warehouse still hadn't opened my box? So I asked to talk to a Manager and they again refused to connect me claiming they're not allowed to do that? I became irate and the receptionist quickly stated she'll again escalate the matter. Absurd! I was then promised a callback by a manager but never got one. What is going on with this company's returns policy and my money? Buyers beware!

Got an email for a 10% discount, I've been looking at this chair for some time so I bit. I wish I had researched reviews before I did so. Unresponsive customer service, unacceptable responses. When I asked when I might get the chair, after 3 days I get a response with a picture from their CURRENT page showing the product on backorder till the 25th. Not a good way to promote customer confidence or loyalty. They did offer a smaller chair or a used one, so sweet. If I could use the smaller one, I'd have ordered it. Not a happy customer at this point.

Customer service needs apathy training!
The items are misleading and not as advertised! The aesthetic, weight, etc is different upon arrival! I bought a $1500 scooter it is not disable friendly! I knocked out my tooth when the scooter turned over while going up a sidewalk ramp!

I ordered the feather wheelchair and a seatbelt that the customer service rep confirmed would fit the feather chair. When both arrived, it was obvious that the instructions video on their website for the seatbelt showed a wheelchair frame that does not match that of the feather wheelchair. I emailed customer service for help and was told that the seatbelt will fit but without further instructions. After nudging them with another email, they sent me the same video as the one on their website! I replied re-explaining the issue and even sent them a video of the feather chair frame to illustrate. There has been no response since even though I have emailed them again. Dreadful customer service. Avoid.

Terrible customer service. Product arrived 20 days after ordering (even though website said 5-7). Had to call twice and email to finally get it shipped. They ignored my email inquiries about the status twice. Because it was so slow I ordered a cheaper one on Amazon and it was great. Because of that I requested to return the 1800 product and they said no due to hygiene issues. I could understand that but it hasn’t even been out of the box! I explained that the only reason I was returning is because theirs took so long to arrive and yet they did nothing. Terrible company, terrible customer service. If I could give less than 1 star I would.

I purchased the featherweight wheelchair, not realizing that the arm rests are significantly lower than those on standard wheelchairs. I called the company and asked if I could return it and explained that it is in brand new condition and never been used. They told me that it is not returnable, not even if I would pay return shipping and an additional restocking fee. I would never do business with this company again.

Do yourself a favor and choose another option. I ordered a wheelchair for my father because he needed a very light chair to lift in his car. Another company we worked with, he was EXCELLENT, didn't have one light enough. I did a Google search and found 1800 wheelchairs with a chair advertised as 13.5lbs. We decided to move forward and they said the chair would arrive in a couple of days. Well we checked after not receiving the chair and found out that it was damaged in shipping. I found this out by following the tracking number. When I called 1800 Wheelchair, they didn't have any clue but checked and saw the same thing. Since then, I have not been able to get an estimate on when a new one will be sent. They are not responding to emails and no one you call knows anything. Horrible customer service. I understand that there was a weekend and a holiday, but this should have been a priority when they returned to the office, all I'm asking for is an estimate shipping date. That's basic information. Stay away from this company.

I made my first order here recently more to see if they were a good place to shop for wheelchair stuff than anything. I saw they had good sales and prices so I went ahead and bought a wheelchair cushion to use in my car seat. Shipping took a very very long time but that may have been on the maker of the cushion, not necessarily this company. The discount on the specific cushion I got made it sort of with giving them a try.
Customer service did respond quickly when I inquired on the status of my order (within 24 hours) but told me that the vendor said it was shipping the next day. It didn't ship until the next week (5 days later but 2 of those were a weekend). Again I can't be sure if the vender really told them that or if this was a 1800wheelchair error. In either case this is a decent company to order from if you find they have the best price of what you need when you're shopping around.