Really disappointed I’ve ordered before and received the products within a week so I’m a repeat customer but this time I ordered in October 2025, received an email saying there would be a small delay... Toon meer
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Lees wat reviewers zeggen
Ordered on 14th November, no order confirmation and no response to online enquiry . Tried sending an email but bounced back. No answer to phone number provided by Afterpay for merchant. Have attempted... Toon meer
These are actually so good! Sizing is so generous as well as my hair feeling super lush on day two when it’s normally pretty dull. Day three I normally have super dry ends and just needing a wash from... Toon meer
Bedrijf heeft geantwoord
I enjoy the experience of tailoring products to me. Previously used a similar US brand but being in Australia the air miles advantage appealed to me. The postage packaging was environmentally concscio... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Gezondheids- en schoonheidsartikelen winkel
- Cosmetica winkel
- Fitness- en voedingsservice
- Haarproductenwinkel
- Sportvoedingswinkel
- Vitamine- en supplementenwinkel
Geschreven door het bedrijf
ONE LABS makes health and wellness products to help you achieve your personal best. All our products are created through the strict adherence to our core values: quality and efficacy, honesty and transparency, and leaving the world better than we found it. 🇦🇺 Australian owned and operated 📫 Free express postage on every order 🌎 Safe ingredients and sustainable packaging 🐶 Cruelty free
Contactgegevens
6A Hurricane Street, 4014, QLD, Australië
- support@onelabs.com
- 1labs.com.au
2,7
Slecht
205 reviews
Heeft nog niet op negatieve reviews gereageerd
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Dryness GOODBYE
Immediately helped my scalp and hair by feeling less dry and brittle. Smells amazing and I can’t wait to try out different scents.
17 januari 2024
Antwoord van ONE LABS
Hi Caitlin,
Thanks so much for your review! We're so glad that your custom formula has helped your scalp.
Kindest,
ONE LABS Team
Unfortunately this product has made my…
Unfortunately this product has made my daughter’s hair oily. It smells and looks nice though.
17 januari 2024
Antwoord van ONE LABS
Hi Angela,
Thank you for this feedback and we're sorry to hear this has been your daughter's experience. Someone from our team will be reaching out soon to make this right as we have a 100% satisfaction guarantee.
Kindest,
ONE LABS Team
great!
I received my order and it wasn't quite right and I was able to get it fixed very quickly, and with the greatest hospitality. The product seems really great so far, can't wait to see the results after more use!
17 januari 2024
Antwoord van ONE LABS
Hi Dani,
Thanks so much for your review! We're so glad your formula has been working for you.
Kindest,
ONE LABS Team
Antwoord van ONE LABS
Hi James,
Thanks so much for your feedback! We're so glad you've been enjoying your personalised shampoo and conditioner formula.
Kindest,
ONE LABS Team
Smells great
The shampoo and conditioner were not over powering and they smelt good, my hair appears to look alot better after using them.
13 januari 2024
Antwoord van ONE LABS
Hi Mel,
Thanks so much for this review! We're so happy your hair is reaping the benefits of your personalised formula.
Kindest,
ONE LABS Team
Honestly my hair hasn’t felt so good…
Honestly my hair hasn’t felt so good like ever even when it’s oily it’s still so soft and healthy
4 januari 2024
Antwoord van ONE LABS
Hi Aysha,
Thank you so much for your review! We're really glad your formula has been helping you reach your hair goals.
Kindest,
ONE LABS Team
Hair feels great even after first use
The product arrived in a timely manner and in good condition. The hair products were also very good quality and I like the feel of my hair after I have washed my hair. Very nice product. Trouble is my daughter also likes it. She can buy the next one.
21 december 2023
Antwoord van ONE LABS
Hi Arhoundia,
Thanks so much for this review! So glad your formula is working for you (and your daughter).
Kindest,
ONE LABS Team
OMG I am sooo impressed with this…
OMG I am sooo impressed with this Pre-Workout!!! Not only does it taste delicious! Knowing that I can customise it to suit my current health goals has been soo beneficial!!
11 januari 2024
Review zonder uitnodiging
Antwoord van ONE LABS
Hi,
Thank you for your review of our Personalised Pre-Workout! We're so glad your formula is helping you smash those health goals.
Kindest,
ONE LABS Team
High dosage preworkout
Sustainable packaging, customised to my liking of being a non-stim pre workout which can be hard to find. Most of all great dosages vs other preworkouts so very happy with the product.
20 december 2023
Antwoord van ONE LABS
Hi Jake,
Thank you so much for your review! We're really glad you're liking your formula and the doses on offer.
Kindest,
ONE LABS Team
Antwoord van ONE LABS
Hi Sergio,
Thanks so much for your feedback! So glad your formula is working for you.
Kindest,
ONE LABS Team
Delicious scents and great results!
The products smell Devine, and my hair feels great. The only downside was how long it took to receive return email communication.l sometimes.
20 december 2023
Antwoord van ONE LABS
Hi Amie,
Thank you for sending through your review! We thank you for your patience with us through the busy Christmas period and we're so glad your formula is working well for you.
Kindest,
ONE LABS Team
Since I started using the shampoo &…
Since I started using the shampoo & conditioner, I feel my hair fall is less and my hair feels so soft and clean. Only after 2 days I have to wash it again as I can feel hair getting sticky. But other than that love the smell, feel and texture of my hair. I will be stocking it always when my shampoo & conditioner comes on the edge of finishing.
12 december 2023
Antwoord van ONE LABS
Hi Ruchita,
Thanks so much for your review! We're so glad you hair is feeling soft and clean and you're enjoying your formula so far.
Kindest,
ONE LABS Team
Antwoord van ONE LABS
Hi Laura,
Thanks so much for getting in touch! We've just investigated this and seen that your order was delivered last Friday. Apologies for any delay!
Kindest,
ONE LABS Team
Gift for mama!
Gave as a gift, the recipient loved it! The small book of info is very helpful and they complimented the scents!
20 november 2023
Antwoord van ONE LABS
Hi Skye,
Thank you for your review! We're so happy your friend enjoyed the personalised formula as their gift.
Kindest,
ONE LABS Team
They didn't send my order
I ordered shampoo and conditioner on 12/12/2023 and their site says it can take up to a week to make the formula. It is now 1/1/2024 and I still haven't had any emails or replies to my attempts of contact. I reached out to the company via their online enquiry form twice now.
12 december 2023
Review zonder uitnodiging
Antwoord van ONE LABS
Hi Piper,
Thanks so much for getting in touch! We've investigated this and someone from our customer service team has sent you your order status via the email we have on file.
Apologies for this delay!
Kindest,
ONE LABS Team
Good packaging
Good packaging. I just used once. It didnt help on my frizziness. Will use it for a while and let u know later if it worked or not. Ta
12 december 2023
Antwoord van ONE LABS
Hi Zeena,
Thanks for this review and for your status update! Feel free to email us through our contact us form on our website if you have any questions about your formula.
Kindest,
ONE LABS Team
Amazing!! Great gift idea!!
I got the shampoo and conditioner set as a gift. It was exactly to her liking and great for the price. 10/10 would 100% recommend!!
6 december 2023
Antwoord van ONE LABS
Hi Sheenagh,
Thanks so much for your review! We're so glad your friend enjoyed her formula as a present.
Kindest,
ONE LABS Team
Great shampoo and conditioner
It’s great shampoo and conditioner that is made to suit your hair needs
1 december 2023
Antwoord van ONE LABS
Hi Katie,
Thanks so much for your review! We're so glad your formula is working for your hair type.
Kindest,
ONE LABS Team
Right product, wrong formula
I like the packaging and sustainability of this company and product.
But I'm not convinced that this product/formula is for me. I have found my hair is less frizzy, but is also getting more oily after 1-2 days needed to be washed again.
I wouldn't choose a colour as bright as the blue again because it can leave a mess in the shower, but the scent is great.
4 december 2023
Antwoord van ONE LABS
Hi Mady,
Thanks so much for your feedback! Someone from our customer service team will be in touch soon to chat about your formula as we have a 100% satisfaction guarantee.
Kindest,
ONE LABS Team
Terrible customer service
I ordered a shampoo and conditioner specifically for my oily hair and they are probably the worst hair products I’ve ever used. After seeing my original review a customer service representative contacted me and offered me a refund and replacement shampoo/conditioner but after I responded to them I never heard from them again. It has been one and a half months now and no response. I will never order from this company again
3 oktober 2023
Review zonder uitnodiging
Antwoord van ONE LABS
Hi Nicole,
We're sorry this has been your experience! We're looking into this and you will receive an update via your email.
Kindest,
ONE LABS Team
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