1Rebel - Victoria Reviews 14

Excellent experience. Super, super nice.

I have been doing the reformer pilates and cycle classes at the Victoria branch and the front of house staff are always warm and welcoming and the instructors are brilliant. They always give multiple choices in the reformer depending on your ability and are looking out to see how they can support individuals. The spin classes have always been great vibes, super encouraging and challenging instructors, genuinely creating a fun work out! Thanks to the whole team.

Love the structure of the class , resistance & pace. Bikes were great and the screen was helpful. Love the venue too.

At a couple of classes it was hard to hear the instructors speak a lot of the time. Melissa however, was very clear and gave good instructions.

WORST STUDIO.

Having attended dozens of spin classes at multiple reputable studios, I cannot believe the treatment I received at the Victoria 1rebel studio.

Having arrived 5 minutes in advance of my spin classes I was told I cannot attend because there is a mandatory induction, which means I need to arrive 10 mins in advance. Why? I know how to setup a bike and put my shoes on, what makes 1rebel supposedly so special that I need a 10 min induction? The fact that I was told oh just take bike 12 when I booked bike 4 can’t mean the induction is all that important for someone that has been to multiple spin classes before. I was then told I cannot even have the credit refunded and have to attend a session later that day - I’m sorry but I spent almost an hour to get there, and do not have time to sit around waiting for the next class.

How incredibly disappointing. Do better.

Addition to my original review - having emailed the Victoria branch and being told it would be passed onto the manager, who will respond within 3 days, I have heard nothing after a week, even after chasing. This again shows how little care is given to customer service. 1rebel if you truly care about your customer experience sorry this out.

1Rebel is amazing. Brilliant, clean changing rooms and facilities. Classes were great… a brilliant workout. Lots of products to use and a fridge full of cold refreshing towels. Excited to go again

I feel all the reformer classes more like workout than pilates

Signed up for the 3 class new client deal not much however for the first time in my 51 years I actually enjoyed exercise. Thanks. Signed up for 6 months!

The energy and enthusiasm very nice experience.

Misleading, unfair and possibly fraudulent

Do NOT trust 1Rebel. My experience as a 19-year-old student was a nightmare - and I want to warn others before they lose hundreds like I did.

- In November 2024, I joined 1Rebel after being told I could buy 10 sessions for £144 - with no mention of a long-term contract. I followed the instructions and paid. I attended 6 sessions and that should have been the end of it.

- In March 2025, I bought a further 10 sessions for £220. Then, without any authorisation, 1Rebel charged that card £144 four times - a total of £720 in just two days - for a '12-month contract' that I was never told about, that I never agreed to and that I never signed.

- When I complained in person I was told I was supposedly entering into a 12 month contract - something I never saw, signed or agreed to. We were never notified in advance of the recurring charges and they charged a completely different card to the one used for the original purchase.

What is happening now?
It has been almost 4 months and I still have not received my money back. There has been 1 phone call and 12 emails between me and 1Rebel and still no resolution. No refund and no compensation.

All my complaints against 1Rebel have been either ignored or misrepresented:

- I claimed it was against the Consumer Rights Act to make bulk transactions if the transactions were to be made monthly - 1Rebel said it was probably because my card was not working during those months (my card was working, it is the only card I use in my day to day life)

- I claimed that when I purchased what I didn't know was a membership there was no warning about the cancellation policy and refund policy. - 1Rebel sent me screenshots claiming there were warnings about the policy, I went on my phone, my laptop, through the website and the app to check if this was true and it was not, STILL there were no warnings.

- I was told I shouldn't have any questions as it was all in the T&Cs. - The only time I saw these T&Cs was when I created a 1Rebel account... in 2023!!!!!!! If you are forcing people to sign a contract for 12 months you should at least have some warning that it is a trap and you can't cancel until the contract is fulfilled.

I am still trying to fight for justice and my rights... Avoid 1Rebel at all costs!!!!!!!!!!!!!!!!!!!
They trap customers in hidden contracts, charge unauthorised fees, and ignore your rights. There are much better, more ethical fitness providers in London.

I have heard a lot of similar cases lately and am now collecting them to prepare a class action lawsuit and complaint to the consumer protection regulators. If you have encountered such violations, please comment on this review and together we will retain our rights and demand compensation.

I’ve done quite a few classes here now, and while there’s definitely a slick vibe, I have noticed that the reformers aren’t quite the same quality as other studios I’ve been to. There is something quite awkward about where the ropes hang over the shoulder rests amongst other things that can make the workout more clunky. If enjoy a workout that feels more like a nightclub, this could be a great fit. I started coming after Frame in Victoria closed, and I do find myself missing the quieter atmosphere there—it really allowed the instructors to share their expertise in a different way.

Loooooove 1Rebel!