1Rebel Reviews 232

classes are good enough so made the big decision to join as a member on a six month contract. In my first week I didn't make a class (I arrived late because of personal reasons I didn't want to divulge). Anyway lost my credit and was charged £10. No first warning which I think was a little mean.

Person I spoke to said they had discretion to remove this charge but they wouldn't be on this occasion.

I missed the class because something awful happened. £10 isn't even a huge amount of money. It's the way I was treated that upset me, especially after a bad day. We pay extortionate membership fees for gyms like rebel one because we want a higher quality of service. When I've been a member at Barry's, psycle, third space, I'd only need to quietly explain that something awful had happened and I'd be refunded. Obviously not repeatedly, but for a one off.

Save your money and just join puregym

I have generally had a bad experience with staff who were very rude and the policies that were very predatory/inflexible. Their cancellation policy is very rigid and at times unfair. I lost a credit one time because i cancelled for being sick and another time for arriving less than 1 min past the start time. Also, if you ask for a couple of days extension on your credit, they charge an extra fee. Feels this is a very predatory organistaion and won't be coming back

Anna mac is INCREDIBLE!! the best reformer ive ever done after doing reformer for 5 yrs

GREAT experience every time I attend 1Rebel, whether it's reformer, reshape or ride. Instructors are outstanding, well experienced but also lovely people, Front of House are the friendliest and the facilities are outstanding.

Great energy from the trainers and friendly front desk. Space is well kept - clean and equipment well maintained. Amenities (shower and post shower products), towels, and cool towel all very nice 😊

I had a pleasant experience each time I visited 1Rebel. The reception staff are pleasant and helpful. The Reformer classes I took were upbeat and challenging in a great way. The instructors are knowledgeable and provide modifications as needed. I highly recommend 1Rebel.

Great classes , structured well - allowing for all abilities.
Sparkling showers and great changing facilities making a pre work workout easy.
Staff were friendly and helpful .

Excellent experience. Super, super nice.

The amount of people in a classroom makes the experience overwhelming. The music and lights doesn’t allow the instructor to see and provide any corrections to the form during the practice.

Fantastic facilities, concept and trainers

Great experience, energetic and welcoming staff.

I have been doing the reformer pilates and cycle classes at the Victoria branch and the front of house staff are always warm and welcoming and the instructors are brilliant. They always give multiple choices in the reformer depending on your ability and are looking out to see how they can support individuals. The spin classes have always been great vibes, super encouraging and challenging instructors, genuinely creating a fun work out! Thanks to the whole team.

Love the structure of the class , resistance & pace. Bikes were great and the screen was helpful. Love the venue too.

At a couple of classes it was hard to hear the instructors speak a lot of the time. Melissa however, was very clear and gave good instructions.

Love the gym! Great experience with the reshape and reformer classes. I was visiting London for a few days and this was the perfect way for me to stay fit. I would definitely go back next time I’m there.

Great instructors and classes, terrible design and management of membership system in a way to get more money out of you.

I have been with 1rebel for a year and a half now and just finished a 12 month fixed term. While I love their classes and was thinking about renewing, my most recent experience has convinced me not:
- they do not email you about your membership auto renewing past the fixed term and they subsequently do not allow you to cancel this month. I am not in London for the duration of my next cycle and they charge you to freeze this on top of being charged for a month I did not want
- they are very very stingy about freezes, if you travel multiple times a year or are injured - tough luck
- the app is flawed in its design where when you are booking a class it may show up as coming out of one billing cycle / class package but takes it out of next month’s credits (they then do not refund these credits)
- if you have any credits left, you just lose them, there is no ability to roll them or book beyond the cycle even if you have extenuating circumstances (which is crazy considering each class is 15-25 pounds)

Overall your classes tend to cost around the same but you lose more due to the flawed design of the membership system and lack of flexibility from some members of the team (have had great experiences with others). Would recommend converting to a nicer gym or just staying on class pass.

Honestly I’m used to USA prices/experiences and 1Rebel was very refreshing. It’s not too corporate like Barry’s, but also not suffocating like a small studio. It’s a fun experience and the instructors don’t call you out which I appreciate. Facilities are clean and nice!