1 Stop Car Sales Reviews 

I recently had a fantastic experience at 1stop car sales! From the moment I walked in, the staff was welcoming and attentive. They took the time to understand my needs and helped me find the perfect car that fit my budget. The selection was impressive and I appreciated their transparency throughout the buying process. The team was knowledgeable and answered all my questions without any pressure. I left feeling confident about my purchase. I highly recommend 1 stop to anyone looking for a hassle-free car buying experience!

Fantastic service, no pushy salespeople.
Beth was helpful and very professional, and due to this, I purchased a car.
But that is where the great service ended, and I am still waiting for the promised service history. It took the 3 weeks to pay off my previous finance company, and I sent 2 emails and did not receive a reply. Called twice, very unhelpful, promised a call back still waiting.
If I had known the after service was like this, I would have stayed clear of these people.
AVOID IF YOU EXPECT GOOD SERVICE

Good friendly staff, Daniel who i dealt with made the experience nice and easy from start to finish
I drove 100 miles to see/buy the car and glad i did.
Would recommend 100%

Completely mixed review, we were met by Daniel on arrival, really lovely salesman. I fell in love with a car and booked an appointment for the following Saturday to test drive it. Appointment booked at 10:30am, we waited practically all day to be told that the car wasn’t ready as the seats needed to be repaired so I wasn’t even able to test drive it. Which was fine although if they would have said this at 10:30am I wouldn’t have waited around on my only day off for the whole day 🙃 I said I would come back the following week. They still did checks for finance despite me saying I would not reserve the car until I had test drove it. Daniel was understanding however another man (possibly the manager) became really pushy, asking that I leave a non refundable deposit to reserve the car despite me saying “I’m not 100% on the car until I’ve driven it I don’t want to commit in case I don’t like it”. This gave me major red flags and I walked away. Got a text a week later, informing me of new cars being available, I explained to them that because they had done various searches on my credit score without me even purchasing a car and despite me saying “I do not want to commit to this car without test driving it and I’d rather get finance through my bank”, my credit score had lowered I was assured they’d be able to remove those searches as they were “only soft searches”. We went there on the Saturday, we ended up being seen by the pushy manager, we looked around, none of the cars are in good condition, they’ve all got scratches and marks all over them.

Long story short: DON’T BOTHER

Where do I start.. I went to these coyboys with good intentions and £25.000 to buy a good car. I was promised a good car and a 3 month warranty. After very a very pushy sales pitch on buying a 15 month extended warranty for over a £1000 I felt railroaded into it.. after a few days and some research I found the company was one of the worst reviewed warranty suppliers out there. So I cancelled in my cooling off period! I just stayed with the 3 month promised by this gararge as per the advert. Then the issues started with the car. Water pouring in the passengers footwell. And the boot. I paid for it to be sorted myself as I didn’t think my warranty would cover that. I could hear a rumble after a few days that got loader! So I had it checked over to find the front drive train needed replacing. This was 1400 plus labour.. so I tried to claim on the warranty to find I didn’t even have one.. when I asked one stop car about this they emailed me we don’t have to give you a warranty. It’s only a gesture of good will so try take us to court!! I just couldn’t believe what I was reading. Quite aggressive in the way it was worded! I would think twice before going here! I was going to change my other 2 cars with these this year but this experience has shocked me. If I can save just one person from getting treated like I did then my review has done its job!

I cannot recommend this company less.

Don’t get me wrong, the car was a good price. But that’s where it stops.

It took a while for them to turn round the car, and we were assured this was because they were doing these 100+ checks … however we were told different stories as to why there would be a delay for us to collect it due to “ a chip being repaired on the windscreen/ then this hasn’t happened it was actually a sensor being replaced / then it was because the sales man was on leave …) as we were told some work was being done we asked for the documents to reflect this and to this date (2 months later and multiple phone calls and in person visits and we still haven’t received it)

On collection day, we had two young children and were left hanging around for almost an hour so admittedly didn’t chase the outstanding paperwork as we needed to leave.. but on driving away, we started to notice a multitude of problems. Firstly the radiator fluid was empty. Then battery warnings came on, advising we couldn’t use certain features on the car because the the battery was low.

We called them, were told the car had been sat and it should all be fine, (turns out it needed a new battery- could be unfortunate timing but who knows) and we refilled the fluid. We later noticed the driver side door did not lock, the tracking was skewed and there was an issue where the car jolted when driving.

The company were good enough to state they would rectify these issues however, initially due to wanting them sorted quickly, were told there was no availability for a courtesy car, so I went along, expecting everything to be sorted or at least a plan. The battery was replaced however I was told they had ordered the wrong door lock, and there was no one who could sort the tracking issues “but this only costs 40 odd quid elsewhere so why not do that) and they cleared all the faults on the car and said there weren’t any issues. I drove the car off with an agreement the door lock would be ordered, the tracking sorted and any issues with the car jolting I would detail these for them to sort. On my drive home (30 minute journey) the car immediately had issues with jolting, and I took it to a local garage who plugged in the diagnostic machine and found numerous faults which needed sorting. I took a photograph and this was shared with one stop who booked us in in 2 weeks time so we could have a courtesy car and they would sort the problems. The date came, I arrived to collect the courtesy car, to be told I needed to pay for 72 hours temporary insurance ( not informed before hand) with only insincere apologies and no offer to compensate this, then given keys to a car which was dirty,smelt of cigarette smoke, had 20 miles of fuel and a rearview mirror hanging off by a wire. Initially I was told the mirror could not be sorted but given I’d already forked out £45 for insurance I informed them it needed rectifying immediately as I was very frustrated. It was stuck back on, only to fall off again on my journey home.
When my husband called after the 72 hours were almost up with no contact he was told it was ready. It was an icy day, the car was frosted over when we picked it up so clearly hadn’t been tended to that morning suggesting it had been ready since at least the day before.
The tracking is still not sorted.

Also worth noting, we heard a salesman telling a family they would not be allowed to test drive a car unless they put down a deposit!!

The whole place is ludicrous, I’d never ever buy from there again and urge you to trust your gut when you enter the establishment.

No pressure sales tactics used, very relaxed and helpful, everything explained each step of the way, I can't fault the experience, highly recommended.

Purchased a vehicle today, Daniel Charlton was very professional and great service.

Would strong recommend.

I recently purchased a car from this dealership a week ago, and unfortunately, my experience has been far from satisfactory.

During my initial viewing, I noticed a tyre warning light and was assured that it would be addressed before the sale. I was also promised that the car would undergo a thorough inspection, receive a full service, and be properly valeted. However, on collection day, I found that not only was the tyre warning light still illuminated, but the car also hadn't been cleaned to an acceptable standard.

When I brought up my concerns, the salesman seemed annoyed and quickly took the car around for a brief five-minute check. He claimed that it was just a matter of resetting the warning light. However, as soon as I took the car for a drive, another tyre warning light appeared—this time in red. I returned to the dealership and approached the same salesman, who appeared even more irritated. After waiting an additional 35 minutes, one of the service staff informed me that everything had been checked over and was fine. The salesman didn’t even bother to leave his desk to see what was happening.

After an hour of driving( 60 miles away from the dealer), the warning light reappeared, prompting me to stop at a tyre shop. There, I was advised to purchase a new tyre and replace another one as well. This led me to believe that the car had not been properly inspected at all prior to my purchase.
both of the flauty trye was menton on the previous MOT

It’s disappointing to feel that the level of service changed drastically once the sale was completed. I expected better communication and follow-through regarding the issues I raised. Overall, my experience has left me feeling frustrated and dissatisfied with the dealership. I hope they take this feedback seriously and improve their customer service and vehicle preparation processes in the future.

Lovely car .after sales service is disgusting broke down after 5 weeks and less then 500 hundred miles don't want to help you get it to the garage to get it fixed all they say is you brought a warranty you can take it any were so now left with no car and out of pocket to have it taken to a another garage wouldn't use them again .

This car sales centre is fraudulent. I was sold a Land Rover Discovery which is now inoperable after less than a month with a fee of nearly £3K to repair - and that's just the initial repair. The mechanic can't see the rest of the issues without replacing the Turbo Chargers at huge expense. I broke down on the M3 in a dangerous spot. The AA Breakdown report found 13 error messages in the engine. I was told the car was in good working; this is false. From the very first day the car was stalling.

I have asked to return the car, they wont accept it. I have requested a refund for a faulty product which they will not honor.

I have cited the Consumer Rights Act 2015 along with the Consumer Contracts Regulations with regard to Distance Selling.

Please think twice before purchasing a car from this company - they are fraudulent and dishonest.

Friendly and professional. Lee gave us lots of information and we went away happy with our new purchase. Adam and Sam where very friendly. Customer service is def a priority. Car did have a minor problem and this was quickly sorted . They even took me home when I dropped car off to have the problem fixed. Thankyou so much!

Turned up after being pressured on the phone to put a deposit on a vehicle just to view it. Rang ahead by a few days also. Turned up after a long drive to find the car dirty and boot panels removed wiring askew and no key available for the car. Several stories produced about wrong name on booking and a suffered a break in. Unable to refund me because no supervisor present so had to call the bank to report it as fraudulent and then refund was done. Shambles. Unprofessional to say the least. Day off wasted to travel and fuel money out of pocket but refund returned eventually.

Excellent Service, Hassle Free!! Drove away in my newly purchased car with in 45min (on a weekend bank holiday) thank you to Lee & all involved 👍

Very helpful great friendly customer service five star service thanks 1stop

AVOID THIS COMPANY… took a deposit and sold the car to someone else. What happened to a binding contract eh lads…obviously the lure of more money . That’s for sure. Shocking treatment. Would give zero stars … had to leave 1 at least to write this review. One seriously disappointed person who doesn’t have a car to drive now. Awful service as can’t speak to anyone as they are not answering….

So these guys will take your deposit. Then knowing that they've sold it, will go looking for a higher bidder and sell it to someone else. Do yourself a favour.....STAY WELL CLEAR!!!

Shocking experience. Agreed a deal on a car, left a deposit and signed a contract. They then clearly had a better off and sold it to them instead leaving me out of pocket on insurance I’d taken out to be able to collect the car and the time/petrol in travelling. Now they don’t even have the guts to answer the phone when I call but do answer straight away when I borrow someone else’s phone. Feels like a lucky escape…if they deal with people like this, what else are they hiding about the cars? Avoid at all costs…I wouldn’t trust them at all.

AVOID!
They took our deposit then sold the car to someone else the following day, leaving our 17 year old son mortified that he had lost his 1st car. Disgusting!
Wish I could leave a ZERO STAR rating. Absolute cowboys.