Please read all the reviews and take note, do not use these guys. We needed an emergency electrician, asked price told £45 plus repairs. Tried to cancel 5mins later, told we must pay £45 anyway,... Toon meer
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Lees wat reviewers zeggen
Seems to be a scam - called for an emergency plumber, they said the call out fee would be £49 and he would arrive in 1 hour. 3 hours later I called to cancel as it was taking too long and had stopped... Toon meer
Beware! Rip off! Web-site states 4.7 out of 5. If you read the reviews you can see what customers really report. The member of staff handling this was very rude and unprofessional. The plumber... Toon meer
Rip off, not transparent, rude, dismissive, force payment onto you, on the spot, will charge you excessive amounts. Charged us 270 pounds for 45 minutes work (plus another 30 minutes because he misp... Toon meer
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Bedrijfsgegevens
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BES - Marketing Agency
Contactgegevens
Verenigd Koninkrijk
- 247bestemergencyservices.co.uk
1,1
Zeer slecht
434 reviews
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Please do not use
Please do not use. We didn’t go ahead with this company in the end, cancelled the job by phone before the engineer came out. We were then hounded with phone calls being told we still owed the £49 for just a phone call. The women was very aggressive and sounded like she was experienced in trying to put the pressure on customers to get them to pay. I sincerely hope no one else gets in touch as website looks legitimate.
27 mei 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAM, SCAM SCAM!!!
Called for an emergency water leak repair on a toilet cistern. Was quoted "£49 call out plus any materials required". Plumber came after 1 hour (he said he was a "sub contractor". Took Less than 30 minutes to fix the problem. He called the office to get invoice cost & told £380 labour!!! Total bill was £429 for 30 minutes & a bit of PTFE tape. Total scam company. Avoid, very decieptful.
31 mei 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Extortionate!!! Look elsewhere
Extremely expensive! Did not inform about the costs except for £49 call out charge.
Agree with everyone’s review here …. The company is a scam!
The engineer was very good though.
24 mei 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAM - NEVER TURNED UP
Phoned up for an emergency repair. Said it would be a £40 call out fee to have a look before seeing what parts would be needed. Said they would come at 11am. Phoned up 30 mins before arrival to say it would be an hour to two hours before they would arrive. Fours hours later they never turned up and we never heard anything. Looking at other reviews they are a SCAM. DO NOT USE.
12 mei 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
No invoice if you complain!
I was quoted £49 call out fee.
When the plumber arrived he said “just to open The boiler and look is £180 “ and there, in an instant the price jumped to £249
The plumber they sent was very nice and polite and took 5 mins to extract air from the pipe….
The reason I’m giving ONE STAR is because when I called to speak to them again and complained they should’ve been clearer about the “just to open the boiler and Look is £180״ -HE PUT THE PHONE DOWN!
When I called again, he said that if I’m shouting at him he’ll put the phone down and now he’s NOT GOING TO SEND ME AN INVOICE….
A) I wasn’t shouting, but I was angry
B) I don’t think this company is aware that invoicing is not a reward for good behaviour, but a legal requirement!
I apologised and sweetly asked for an invoice, he conceded and I am eternally grateful for his kindness and generosity : )
I should’ve looked at the reviews first.
10 mei 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
I cannot believe I was charged £329.00…
I cannot believe I was charged £329.00 for one hours work. This was to check an electric fire,that the Electronic Safety Control was functioning correctly.
This company are scammers and should never be used.
3 mei 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
DO NOT USE THIS COMPANY
DO NOT USE THIS COMPANY! This company is a scam, agreed to the call out fee of £49 and the website says they will give you an estimate of the cost of repair before work begins. This did not happen, the plumber spent a maximum of 30 mins looking at the boiler and told us we would have to get some parts from the actual boiler company but he could hopefully get it working again. After 15 minutes he had it working again, but had not replaced any parts. The company then called to say it would cost £349!!! We said that no one had given us an estimate of this cost prior as we would not have agreed to this extortionate price!! The woman on the phone was really rude and kept demanding we pay the money. I was asking repeatedly to see the breakdown of the cost and told her that we had never agreed to this price, she was extremely rude and kept talking over me! It all felt like a scam. She would not let me speak with her manager and would not listen to my rights. AVOID THIS COMPANY AT ALL COSTS, SCAMMERS!!!!!
24 april 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAM ARTISTS
SCAM ARTISTS
Found this company via a Sponsored post on google, called them for a boiler repair leak today, they came promptly, charged £50 call out and £200 for a 15 minute repair which fixed the problem however 3 hours later it was leaking much worse, called the plumber back who refused to come without additional charge, so I called the main company phone line who said they would talk to the plumber, however we waited and didn’t hear a response, up so called again, we were told by a woman he was “on his way” (a lie) waited until 9.30pm and called the main phone line back and told “because we had already spoken to the plumber and this problem was an unrelated new issue” a charge would be applied. Unprofessional and rude and need to be shut down.
20 april 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
This Campany is a SCAM…SCAM definitely…
This Campany is a SCAM…SCAM definitely avoid this company the worst ever and they are not professional at all please my advice is avoid this company they are SCAMMERS…. I can explain I am shocked what happened to me I called them for my boiler to reset the thermostat they said that £40 for call out but when he came he staid 5 mint and he asked me £480 crazy. Please avoid this SCAMERS
14 april 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAMMERS........
I did call out to get my boiler checked as it stopped for no reason all the saddened .
When I call I asked how much it would cost to get checked and the man on the phone told me £50 as emergency call out and I asked if there was any more to pay and he said NO unless the engineer work on it and change some parts , I said OK. When the engineer arrives and check the boiler he said that there where too many problems with the electrical system and I need to change the boiler, I couldn't understand why as it had not problems whatsoever. Anyway he was here for about 15/20 . After that I told him ok if I have to change I will do it and I will shop around. When it come to the payment he said that £50 was for the call out and another £90 for the diagnostic. I told him if he was joking as I haven't been told that on the phone otherwise I wouldn't booked it out , so he told me to call the company back and ask them why they haven't said anything, when I call back I had to argue on the phone for the price because it was unfair and not happy with it . At the we agreed for £100 . The next day after researching and asking about I spotted that the boiler had a switch that it connect with all the other part of the electrical bits and that didn't look to good to but it was the only logical explanation what it has stopped working so I research where I could buy a new switch and how much . Well I have found the part on ebay as new costing me £12.50 . The part has arrived and I have change it took me about 10 min and now the boiler is working as brand new 🙃 very happy . Unfortunately for this company I have to call them SCAMMERS. just be careful. Thank you for reading 📚
8 april 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
SCAM
SCAM! Not consistent with prices! £600 to replace a fan in a boiler!!!!!!!!!!!!!!!!!!!!! The fan was £190 they told me . Then changed to £240…. Then wanted to charge me £380 to fit!!!!!! It took 40 mins … then was very intimidating and threatening on the phone! Telling me to listen when he didnt listen to me. Gangsters!
9 april 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
I had Peter the plumber
I had Peter the plumber, he came to my house, looked at my boiler without touching it, said it would cost £250.00. I had said on tbe phone I had no hot water or heating. Didn't even look at thd pressure levels.
I said no, and asked him to leave. He refused to put his foot away from my door frame, I wasn't not going to pay, but felt intimidated I was home alone and not very well. When I tried phoning the same number I had previously the line was dead to check out things, so was worried who I had called. He did go, but felt vulnerable.
6 april 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
This company is a scam
This company is a scam. The gas work they arranged was carried out unsafely putting myself and my family at risk. We have pursued legal action and have been granted the case by the court but unfortunately haven't gotten further than this due to the courts being unable to serve them at the address they advertise - 20-22 wedlock road London. If anyone has a correct address or information for the direct of this company please like this review and post one with the information. Thank you
30 maart 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Appears to be a fake/scam company
Called this company by accident thinking it was the number for a legitimate local company. Seemed to be a call centre of some kind, and a heavily accented lady answering the phone. Everything felt wrong about the call, and ended it. Trustpilot's banner stating they are sueing the company for fraudulent reviews says everything....
I have just the reply. Seems like a generic response, especially based upon the fact no quotes were given. They also refer to unavoidable additional costs that can occur. We didn't get that far. One major concern I had at the time was they became MOST insistent that an electrician must be allowed to access my home now they had dispatched one - all in the space of a minute or two. I reiterate my belief this is a scam/fraudulent site.
5 april 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Avoid at all costs
Avoid at all costs. Told me it was £50 call out but failed to tell me the total charge was £280 for 45 mins labour!
Reply from 247 Best Emergency Services - It's taken them 2 months to reply. And it's a lie. I was never given a quoted price before the work started and no additionl costs were notified. I stand by my original post not to use them.
25 maart 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Did not arrive after saying would be with us in two hours. Derby
Called yesterday as we have a really bad blockage in our outside drain. Was polite on phone, said would be with us in 2 hours at 1.30pm. No show and no call to let us know. Still waiting!! Would not use if you are looking for reliable service. Derby.
23 maart 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
£600 can’t solve the problems and £50 for call out.
PLEASE DO NOT USE THIS COMPANY. Today, my restaurant had a gas problem which was an emergency situation as I needed to reopen my restaurant as soon as possible. I contacted the company and they informed me that their call-out fee was £50. The engineer arrived after an hour and tried to fix the issue, but unfortunately, he was unable to solve the problem. He informed me that the kitchen fan's motor needed to be replaced and charged me for labour £600 (for telling me that i need new motor) I was not satisfied with the amount, so he offered me a discount and reduced the fee to £400 Finally, I paid him £350 for his services. He also advised his friend to me who can replace a fan for £3,000 which I will never go for that. I am not happy with the service provided by this company.
20 maart 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Avoid at all costs
Appears on trust pilot twice, no way to leave a google review, probably a scam comapny. Called in the morning and booked for an electrician to come out to fix the boiler switch. Waited all day and in the evening got called by operator saying this is not an electricians job to get the electrical supply company out. Told her this is not an electrical supply issue. But just said sorry. Could've told me this when I was booking and not wasted all my day. Now the next electrician I can get won't be before tomorrow!
20 maart 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Absolute Scam and you can't sue them.
Charged £330.
Said I need a new boiler (the boiler is 5 years old).
The problem still persists and I’m £330 in total.
The bloke also opened one of the radiators and it leaked over my partners tops.
When complaining the woman just shouted at me and hung up.
10 maart 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
Absolute joke of a company had a leak…
Absolute joke of a company had a leak from my boiler paid £50 for him to enter my house then proceeded to tell me it’s £250 a hour without even touching anything. I asked him to have a look at it and he replied if he touches it it’s £250. Told him to leave with his £50 for literally 5 mins of his time. Avoid at all costs eventually the repair cost me £35. This was 12.30 pm on a Monday, so wasn’t even out of hours.
12 februari 2024
Review zonder uitnodiging
Antwoord van BES
Dear Customer,
We sincerely apologize for any inconvenience you experienced during your recent service with us. We take all feedback seriously and aim to improve our services continuously.
Regarding your concern, the price quoted upfront by our engineer was based on standard rates, and any additional costs are communicated transparently to ensure no surprises. We understand how frustrating unexpected costs can be, and we regret any misunderstanding in this instance.
As a gesture of goodwill, we would like to offer you a discount on your next job with us. Please contact our customer service team to discuss the details.
Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.
Best regards,
247 Best Emergency Services
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