The support and follow-up from the executive from the moment she took over the case was excellent and friendly. She quickly resolved my questions or concerns as I worked through the request, and her k... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
We had a terrible experience with these guys. First they advertise that they don't markup on messages and charge monthly fees for WhatsApp API. We signed up and spent thousands of dollars in developme... Toon meer
Bedrijf heeft geantwoord
This is by far the best BSP on the market. The support team is amazing and will support you with many issues that other BSPs will not. I strongly recommend 360dialog if you have the required develo... Toon meer
Bedrijf heeft geantwoord
Rafael Jose , muito atencioso. Resolve meus problemas que eu tinha passado o dia todo. Obrigado pelo suporte.
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
360Dialog transforms WhatsApp into a high-performance marketing channel with our Performance Messaging solutions, designed to drive real, measurable results. We combine data-driven insights with personalized, two-way conversations, helping businesses scale customer engagement, boost conversions, and automate WhatsApp communication. Our full-service approach makes it easy for businesses to unlock the potential of WhatsApp, from campaign management to messaging automation. For businesses looking to integrate WhatsApp into their existing platforms, our WhatsApp Business API offers a developer-friendly, reliable solution. With flexible hosting options, 360Dialog provides seamless integration and management tools at a transparent flat-fee price—with no markup on Session or Template Messages. We’re trusted by over 1,000 partners and more than 40,000 clients worldwide. As the first provider to offer full-funnel analytics and data solutions for WhatsApp, 360Dialog is leading the way in performance-driven messaging and marketing automation.
Contactgegevens
Torstraße 61, 10119 Berlin, Germany, 10119, Berlin, Duitsland
- info@360dialog.com
- 360dialog.com
4,4
Uitstekend
28 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Ana Carolina Fonseca - OBA Request
The support and follow-up from the executive from the moment she took over the case was excellent and friendly. She quickly resolved my questions or concerns as I worked through the request, and her knowledge of the topic was evident. Likewise, once the request was submitted, she monitored its progress and communicated to me daily any concerns she had. As part of the process, I appreciate that once the request was submitted, they didn't close the case or ticket, as it allowed me to stay in contact with the executive.
14 oktober 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Ignacio!
We totally love your comments about our company and team. It's very meaningful for us to know about your experience with our service.
We'll make sure to continue providing the best service for all our customers around the world, and we'll also let Ana know about your review.
Cheers! :)
Rafael Jose
Rafael Jose , muito atencioso. Resolve meus problemas que eu tinha passado o dia todo. Obrigado pelo suporte.
22 oktober 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Matheus,
Thank you for your kind comments,
We're happy to know about the nice experience you had with our support team.
Number activation in REJECTED status
The communication was clear and direct. The problem was identified very clearly; once the 2FA deactivation was verified, the service connected immediately.
22 oktober 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Jorge,
Thank you for taking the time to leave your review!
We truly appreciate it.
Very good support
Very good support. They have helped me to raise a meta restriction with professional assistance
16 oktober 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Thank you for your feedback, your kind words are very much appreciated. Have a great day
Stay away from 360dialog
We had a terrible experience with these guys. First they advertise that they don't markup on messages and charge monthly fees for WhatsApp API. We signed up and spent thousands of dollars in development costs integrating our system with them. During development, whatever messages were sent, they are charging Pre-Usage fees, and Meta is also charging for the same. After reporting the issue with them, they failed to resolve it in ONE MONTH. Always the same answer, waiting for the Reply from Meta. If you are waiting for a reply from Meta, then why do you keep on charging double when Meta is already charging us? Support is nonexistent. Every time need to ask them and get the same reply after a few days.
6 oktober 2025
Antwoord van 360Dialog
Hi Rajesh,
Thank you for taking the time to share your feedback with us.
Unfortunately, we are unable to locate your specific case. Could you please contact us at cs@360dialog.com with your case ID so that we can assist you further?
Looking forward to hearing from you.
Kind regards,
Lalitha
i paid 19 euros and 49 euros to linked…
i paid 19 euros and 49 euros to linked my whatsapp acoount its not linked and they dont give my money back now i will go to consumer rights court
19 mei 2025
Antwoord van 360Dialog
Hi Metehan,
I’m very sorry to hear about your experience, and I completely understand how frustrating this must be. We take all feedback seriously, and I would really like to help resolve this situation as quickly as possible.
Unfortunately, I’m unable to identify your account based on the information in this review. Could you please reach out to me directly via support@360dialog.com with the email address or phone number you used during the signup process? That way, I can investigate what happened and ensure we resolve this for you promptly.
Please know that we are not a scam, we are an official WhatsApp Business Solution Provider, and we strive to support our customers professionally. In some cases, setup issues can occur due to incorrect data entry or WhatsApp verification challenges, but we are always here to help sort them out and issue refunds where appropriate.
Looking forward to your message so I can assist you right away.
Kind regards,
Danijal
Seamless support
Recently had to request support for my WhatsApp business integration. Had a great experience. The best part was that the request was handled in a coordinated way by a team of experts (Juhi, Vladimir and Lalitha) and each of them seamlessly picked up the conversation from previous chat and helped to resolve all queries with patience. Highly recommended.
5 mei 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Pratik,
Thank you for taking the time to leave us your feedback!
Seamless and patient support is exactly what we aim for, and your feedback truly means a lot to the team.
If you ever need anything in the future, we’re always here to help!
Kind Regards,
Danijal
Quick Support!
6 mei 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Mostafa,
Glad we could assist you quickly, don’t hesitate to reach out anytime you need support!
Kind Regards,
Danijal
Very helpful and polite agent(Juhi)
Very helpful and polite agent(Juhi), issues have been solved without delay and worries.
30 april 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Novinneshwaran,
Thank you so much for your kind words! We’re happy to hear that Juhi was able to assist you promptly and politely. We’ll be sure to pass along your feedback to her, it means a lot to our team!
Kind reagards,
Danijal
Responsive and Knowledgable
Juhi was a great help and was showed great knowledge.
29 april 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Hafieez,
Thank you so much for your kind words! We’re glad to hear that Juhi was able to support you effectively and demonstrate her expertise. We’ll be sure to pass along your feedback to her, it means a lot to the team!
Kind regards,
Danijal
Excellent and fast respond
23 april 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi there,
Thank you for taking the time to leave us your feedback! We’re really glad to hear you had a great experience and that our response was quick and helpful. If there’s anything else you need, we’re always here to help!
Kind regards,
Danijal
Atendimento excelente
O atendente Vinicius sempre muito prestativo nas demandas e ágil na resolução.
22 april 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Olá!
Muito obrigado pelo feedback! Ficamos muito felizes em saber que o Vinicius tem sido prestativo e ágil no atendimento. Vamos repassar seus elogios a ele, com certeza ficará muito contente! Estamos sempre à disposição.
Danijal
Very fast and efficient support…
Very fast and efficient support team.... Loving it
20 april 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Ajanaku,
Thank you! We’re happy to hear that you’re loving the support and finding it fast and efficient. Your feedback means a lot to us, we’re here whenever you need us!
Kind regards,
Danijal
I enjoyed the process and the way the…
I enjoyed the process and the way the customer care responded so promptly.
18 april 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Emmanuel,
Thank you for taking the time to leave us your feedback. We’re really glad to hear you enjoyed the process and felt supported by our customer support team. Prompt and helpful service is exactly what we aim for, we’re always here if you need anything!
Kind regards,
Danijal
Antwoord van 360Dialog
Hi Vandana,
Thank you for your feedback! We’re glad to hear you appreciated the guidance and cooperation. We’re always here to support you.
Best regards,
Danijal
Eldar was very helpful and patient
Eldar was very helpful and patient. He understood what I was trying to achieve and we were successful. Thank you!
13 april 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Thomas,
Thank you for taking the time to leave us your review! We’re really happy to hear that Eldar was helpful and patient, and that he understood your goal clearly. It’s great to know the outcome was a success. We’ll be sure to share your kind words with him!
Best regards,
Danijal
Antwoord van 360Dialog
Hi Andrey,
Thank you for your feedback! We’re glad to hear the support was fast and clear. Always happy to help!
Kind regards,
Danijal
Atención personalizada
Atención personalizada, se agradece la cercanía.
8 april 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hola Maria,
¡Muchas gracias por tu comentario! Nos alegra saber que valoras la atención personalizada y la cercanía. Para nosotros es muy importante crear una experiencia cercana y de confianza. ¡Aquí estamos para lo que necesites!
Un saludo cordial,
Danijal
Very helpful and supportive team
Very helpful and supportive team, always professional in their approach. Truly appreciate their assistance
26 maart 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Mohamad,
Thank you for your kind words! We truly appreciate your feedback and are glad to hear that our team could assist you. We’re always here to help!
Kind regards,
Danijal
Amazin customer support
I had a problem with the 360 Dialog platform, I sent an email to customer support and they helped me immediately fixing the problem asap
18 maart 2025
Review zonder uitnodiging
Antwoord van 360Dialog
Hi Jose,
Thank you for your review! We’re glad to hear that our support team was able to assist you quickly and resolve your issue.
For even faster support, we recommend reaching out through our official channels, like our in-platform chat, which ensures the quickest response time. While email support is always available, it can be a bit slower compared to our direct chat options.
Let us know if you need anything else, we’re always here to help!
Kind regards,
Danijal
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