360group Reviews 

Awful experience – terrible conditions and communication

The apartment was dirty and the overall conditions were very disappointing. During our stay, we also experienced severe flooding, no electricity or hot water, damaged belongings and a visibly cracked ceiling. One of us even fell on the flooded, slippery stairs and got badly bruised.

The communication with the owner was awful — very slow responses and no reasonable solution when we needed help. We also had an unpleasant situation with someone arriving very late at night without any prior notice. Poor conditions, poor communication and absolutely not worth the money.

The only thing good about this property is location to services, stores, restaurants. The VRBO pictures show a plain apartment. What they don't say is that the building is a commercial office building ( 42 Tower Road) with a few offices converted to apartments. That means thin walls & a drop ceiling so that it is not quiet. Very bright office ceiling lights and no table lights For 9-10 days I communicated to the management company and they couldn't seem to get maintenance personnel to fix 1) AC unit ( their answer was installing a portable one that vented through the patio door using cardboard to block the opening left for the vent, 2) non functional washing machine( no manual) required two separate visits to fix, 3) misaligned patio door that allowed hot air into the apartment ( never fixed), 4) toilet seat and paper holder loose or falling off the wall, 5) Induction stove ( no manual) that was in the locked mode. 6) clogged shower drain, 7) holes in the floor. 8) filthy clothing rack, 9) shelf pulled off the wall and resting on the washer. Only thing I ever got out of management was apologies and a promise that a maintenance person would appear and yet most days would come and go without one showing up. A direct quote from 360 Estates website: "We ensure the property is constantly maintained and kept in tip top condition". I asked for compensation and got nothing. Do not rent from 360 Estates. Terrible!!

Booked 2 bedroom apartment with private pool in Grand Mansions and it was a nightmare, ruined our trip to Malta.. do not use this company.
1. Leaking across downstairs hallway and office area which is very dangerous
2. Problem with adapters
3. Door to outside very hard to navigate and use to come back in as fly screen obstructing
4. Very high clothes rail and impossible to use unless 8fr tall in one of the rooms
5. No cloths to clean surfaces
6. We had people coming in and out of the property on our first night until 11pm and then back at 8am the next day
7. One of the work men had very bad hygiene and smelt so bad
8. No lighting downstairs bathrooms and other parts of apartment due to electricity tripping from leak
9. The internet doesn’t work downstairs
10. Dust under the sofa hadn’t been cleaned properly
We ended up having to leave as the owner would only give us 1.5 days as free despite there being wires exposed and a leaking ceiling so a bucket at the bottom of stairs. We ended up having to pay on another property to book last minute and move.

Awful service, stay away from this company.

A disaster. Entirely disrespectful stuff. Their replies are so poor that it makes you think you talk with AI. Don't answer questions. Provide just one card for the whole apartment. One-sidedly cancel reservation without any reason.

Even one star is still to much 🤬. This company does nothing for its tennants. Its outragous and when they reply....and they do, its always the same awnser!! We will get back on that. My daughter is renting an apartment in Malta of them. Since their arrival the door jams so in case of a fire or other threatning situation they have to wiggle the lock for 10 minutes to get it open. The drawers of the cabinet are falling off and the internet does not work. So my bill is running up pretty high on data. There has been contact over and over and after 4 weeks its still not fixed. We have payed 5000 euro so a little bit of service is more than welcome....whatever you do....do not rent through this company! Its a big scam!!

Very disappointing two-week stay

We stayed for two weeks in summer 2026 at “Sea View 2BR home w/ private Terrace in Mellieha”, a property managed by 360 Estates and booked through Vrbo/FeWo-direkt. Unfortunately, we experienced several serious problems during our stay.

The kitchen sink was already blocked when we arrived and remained unusable throughout our entire stay. Two different repairmen came, but neither was able to fix the problem. As a result, we had to wash our dishes in the bathroom sink or in the shower.

We could not find the dishwasher that was listed in the property description. There was also no washing machine in the apartment. During our stay, we asked twice about both the dishwasher and the washing machine but received no reply. Only after we had left were we told that there was supposedly a washing machine somewhere on the roof. We had not been informed about this during our two-week stay and therefore could not use it.

The lift was out of order for nine days. As the apartment is on the 4th floor, this was a considerable inconvenience in everyday life, especially when carrying groceries upstairs. The lift finally started working again after nine days.

The apartment entrance door was still unfinished when we arrived. In addition, the oven, refrigerator and stove were partly dirty and/or rusty.

What was particularly disappointing was the way the problems were handled. In response to our complaints, we repeatedly received messages such as “will come” or “super will come”, and repairs or visits were announced several times. Nevertheless, none of the problems we reported were resolved during our stay, with the exception of the lift, which started working again after nine days.

Based on our experience, we unfortunately cannot recommend this accommodation or its management.

Unprofessional clowns, we’ve booked with them every year for the last few years the same week every year. had the same villa booked with them since last year and 2 days before our stay they tell us that the pools pump isn’t working and there’s an electricity problem (which there is every year we’re staying) you’d think that if they have bookings a year in advance or know the summer season is coming up they would have all this organised? Do not book with these

Do not trust this company... They are thiefs! Scamming people.. Promising a lot... Didn't do a thing... If you want a good vacation in Malta please do not rent our book with them...

⭐ 1/5

We booked an accommodation with Matthew 7 months ago. Just one week before our arrival, he suddenly cancelled our reservation without any explanation.

After booking so far in advance, this is completely unacceptable and has caused us a lot of unnecessary stress right before our holiday.

If you want a stress-free holiday, I would definitely avoid 360 Estates and Matthew

My experience with 360 Estates was extremely disappointing.

During our stay, we encountered a serious cockroach infestation inside the apartment. The issue was reported immediately, supported by photographs, videos and WhatsApp messages sent during the stay. Despite this, the only practical response was to provide an insecticide spray, leaving us to deal with the problem ourselves.

Even more disappointing was the handling of the complaint afterwards. Instead of addressing the documented hygiene issues, the situation was later minimized in a way that does not reflect what was actually reported during the stay. Fortunately, all communications were made in writing and are fully documented.

As a guest, I expect an accommodation to meet basic hygiene standards. I also expect a complaint to be handled transparently and consistently with the evidence provided.

The matter has now been formally submitted to Booking.com and to the competent Maltese consumer authorities, together with the complete documentary evidence.

Based on this experience, I cannot recommend 360 Estates. I hope the company will improve both the quality of its accommodations and, above all, the way it manages legitimate customer complaints.

We stayed at an apartment in Malta in March booked through Airbnb for 360 Group. The views were amazing over St Paul’s Bay but this was spoilt as there were several things that were wrong with the apartment including problems with getting the tv to work due to problems with the passcode not working, no hot water for 4 days, broken mirror in living area with sharp edges, plastic coating on bed headboard flaking off with just a slight touch - we had to cover it with a bed sheet to prevent it from going onto us at night, hardly any pots pans or cutlery and what was there was all scratched and old so could not cook anything at the apartment, hot tap in the kitchen only trickled out - had to boil the kettle so we could wash up.
We complained straight away and had to sent photos and videos repeatedly. With the hot water we were told we had the switches for the showers in the wrong position which we didn’t. Again we had to send videos repeatedly until they finally agreed to send someone out after 4 days. It turned out to be a failed hot water pump which they eventually replaced so we could finally have hot showers on the last 2 days of our stay!
Sent detailed email when we returned and they agreed to a refund of 100 euros on March 23rd. Despite me chasing this up repeatedly and sending our bank details for the payment, we have still not received any money. Unfortunately by this time it was too late to complain to Airbnb. What should have been a wonderful weeks holiday was ruined by all of these things but especially having no hot water which is a basic requirement.
I would not recommend staying at any of the properties this company runs as if you do have problems they will not sort it out or process a refund as promised. very disappointing 😡

Never again. I booked an apartment with this company for short letting. To start off with i noticed within the price that I was charged a cleaning fee €105 and a tourist tax €4 which is something they just made up as there isnt a tourist tax in Malta.

Anyhow upon arrival to the apartment I wa expecting a clean flat. Well how wrong was I.

The beds had been left as they were from the previous guests, food on the floor, all bath towels were left on the floor from the previous guest, dust everywhere... it was never ending.

I took some photos to make the company aware of this and set off on a 3 hour cleaning spree to get the place looking as it should.

The next day I informed one of the team via WhatsApp. The answer? He completely ignored it and didn't even comment or apologise.

I was getting more annoyed by the minute so I sent an email. Yet again nothing.

3rd time lucky j thought, so again I told one of the agents via WhatsApp and finally, someone replied.

No apology was given or reimbursement for having to spend the start of my stay washing and cleaning instead I was asked if I wanted clean bedsheets and towels and thats about it.

Absolutely appalling.

Seriously, if an apartment is managed by this company I would definitely suggest to stay away.