4Patriots Reviews 

Antwoord van 4Patriots

1 apr 2026

Hi Ken,

It’s great to hear your new 2200X is working well and that everything arrived as expected. Thank you for being a loyal member of the 4Patriots family!

Antwoord van 4Patriots

1 apr 2026

Hi Doug,

That’s great to hear! We’re so glad you’re enjoying your generator. Thanks for being part of the 4Patriots family!

Antwoord van 4Patriots

1 apr 2026

Hi Robert,

I’m sorry you’ve had trouble getting in touch with our team. If you send us an email at reviews@4patriots.com, we’ll be happy to assist you right away.

Antwoord van 4Patriots

20 mrt 2026

Hi Ryoko,

Thank you for sharing your experience. We’re truly sorry to hear this and understand how upsetting it must be.

We take concerns about product quality very seriously, especially when it involves long-term food storage. The situation you described is not what we expect for our products, particularly when they’ve been stored as recommended.

We would really appreciate the opportunity to look into this further. There may be factors we can help troubleshoot, and we’d also like to review your order under our guarantee to see what options are available to you.

Please send an email to reviews@4patriots.com so we can assist you as quickly as possible. Your experience matters to us, and we want to work toward a resolution.

Antwoord van 4Patriots

20 mrt 2026

Hi Robert,

Thank you for your feedback. We’re really sorry to hear about your experience.

We understand how frustrating and disappointing it must be to have your generator stop working, especially after only a few uses. That’s certainly not the experience we want for our customers, and we take concerns like this very seriously.

We’d truly appreciate the opportunity to make this right. Our team can help troubleshoot the issue and review warranty or replacement options with you. Please reach out to our customer support team, and we’ll do everything we can to resolve this as quickly as possible.

Thank you again for bringing this to our attention.

Antwoord van 4Patriots

Geüpdatet op 20 mrt 2026

Hi Aida,

Thank you so much for your thoughtful review!

It truly means a lot to hear that you’re feeling more self-reliant and confident as you prepare for the future—that’s exactly what we hope to support our customers in doing. We’re especially grateful for your trust in us, as we know how important it is to feel confident in both the products you choose and the information you receive.

It’s wonderful to hear that you’ve had a great experience with both our products and our customer service team. We’re always here to answer questions and make sure you feel fully supported every step of the way.

We also appreciate your continued loyalty—it means more to us than we can say. Thank you again for being part of the 4Patriots community!

Antwoord van 4Patriots

Geüpdatet op 20 mrt 2026

Hi Cindy!

Thank you so much for sharing your experience!

We’re thrilled to hear that Jarius has been so helpful and keeps you informed on the latest deals. That kind of personalized support is exactly what we strive for. We’ll be sure to pass along your kind words to him!

It’s also great to hear you’re enjoying the free classes. We’re passionate about equipping our community with practical knowledge, so it means a lot to know the instructors and content are making a difference for you.

We truly appreciate your support and are grateful to have you as part of the 4Patriots family!

Antwoord van 4Patriots

3 mrt 2026

Hello,

Thank you for taking the time to share your experience — we truly appreciate it.

We’re glad to hear your 1200 generator, gear, and food have all been working well, and that our customer service team has taken good care of you.

Regarding the solar panels, it’s important to note that the 100-watt rating is based on ideal laboratory test conditions (direct overhead sun, perfect panel angle, cool temperatures, and no atmospheric interference). In real-world outdoor conditions, it’s very common to see lower output — often 60–80% of the rated capacity depending on sun intensity, time of day, cloud cover, temperature, and panel positioning. That said, we’d still be happy to help you optimize performance and ensure everything is functioning properly.

If you’d like, reach out to us with your setup details (location, time of day tested, angle, etc.), and we can walk through a few tips to help you get the best possible output.

We appreciate your support and your balanced feedback — it helps us continue improving.

Antwoord van 4Patriots

3 mrt 2026

Hello,

Thank you so much for your kind words — this truly means a lot to our entire team.

We’re especially glad to hear you’ve been happy with the quality of the products (and that the canned beef hit the mark — “just like pot roast” is high praise!). It’s great to know the combination packages and specials have been a good fit for you as well.

We also appreciate you recognizing our Customer Service team. They work hard to provide clear, honest support, and your feedback encourages us to keep that standard high.

Thank you for placing your trust in us. We’re grateful to have you as part of our community.

Antwoord van 4Patriots

3 mrt 2026

Hello,

We’re very sorry to hear that your Power Cell isn’t charging as expected — especially since the whole point of having it is for emergency situations. We understand how frustrating that must feel.

In some cases, solar charging can be slower than expected, depending on sunlight intensity, panel angle, temperature, or whether the internal battery was fully depleted. If the unit doesn’t receive direct, strong sunlight, it may appear not to charge at all. That said, it absolutely should be able to take a charge under proper conditions, and if it’s not, we want to look into it.

We’d appreciate the chance to troubleshoot this with you and determine whether the unit may be defective or if there’s a quick fix. Please reach out to us at reviews@4patriots.com with your order information and reference this review so we can assist you directly.

We want you to feel confident in your emergency equipment, and we’re here to help make that right.

Antwoord van 4Patriots

3 mrt 2026

Hello,

Thank you for taking the time to share your experience. We’re very sorry your generator arrived with a loose part — that’s not the condition it should have been delivered in, and we understand how frustrating the replacement delay has been.

While we’re glad to hear our support team was friendly and helpful, you’re absolutely right that responsiveness and clear communication are just as important. Waiting on return materials, then a replacement, and not receiving tracking information when expected would test anyone’s patience. That’s not the experience we aim to provide.

We would really like to look into the status of your replacement shipment right away and make sure you receive accurate tracking details. If you’re willing, please reach out to us at reviews@4patriots.com with your order number and reference this review so we can personally follow up.

We appreciate your honest feedback — it helps us improve — and we hope to have the opportunity to make this right.

Antwoord van 4Patriots

3 mrt 2026

Hello,

We’re very sorry to hear about your experience — especially with severe weather concerns involved. When you prepare for potential power outages, you should be able to rely on your equipment with confidence. We understand how upsetting it must have been to discover your Sidekick units wouldn’t charge when you needed them.

Charging issues can sometimes stem from the outlet source, charging cable, battery protection mode, or storage conditions — but regardless of the cause, you should never feel brushed off when seeking help. We’re also sorry if any part of the interaction — including being asked for sales details — came across as frustrating or unnecessary. That question is typically asked to help locate the order in our system, but we understand how that could feel unreasonable from your perspective.

Regarding the food products, we stand behind our long-term storage standards when items are stored properly. Taste is, of course, subjective, but quality and shelf-life claims are backed by testing and packaging standards. If you received anything that seemed off, we would absolutely want to look into that.

We don’t want any customer to walk away feeling unheard or misled. If you’re willing, please contact us directly at reviews@4patriots.com with your order information and reference this review. We would appreciate the opportunity to review your case again and see what can be done.

Your trust matters to us, and we take concerns like yours seriously.

Antwoord van 4Patriots

3 mrt 2026

Hello,

First, we want to sincerely thank you for your service. We’re truly sorry to hear about your experience, and we understand how frustrating and disappointing it must have been — especially after making such a significant investment.

An inverter failure is absolutely not the experience we want any customer to have. While some issues can require third-party repair depending on timing and warranty status, we never want anyone to feel dismissed or unheard when they reach out for support. That is not the standard we aim for.

We also want to be clear: we are not scammers, and we stand behind our products. If there was any miscommunication about available options — whether warranty coverage, repair assistance, or goodwill accommodations — we would very much like the opportunity to review your case again.

Please reach out to us directly at reviews@4patriots.com and reference this review. If you’re willing to share your order information, our team will personally re-examine what happened and see what resolution may still be possible.

We value veterans, we value our customers, and we take concerns like yours seriously. Thank you for bringing this to our attention.

Antwoord van 4Patriots

3 mrt 2026

Hello,

Thank you for sharing your feedback. We understand your concern and appreciate the opportunity to clarify.

You’re absolutely right that the unit itself stores power, and when paired with solar panels, the panels are what generate the energy while the battery stores it for later use. In the portable power industry, the term “solar generator” is commonly used to describe a system that includes a battery power station combined with solar charging capability — but we understand how that terminology can feel misleading.

Our goal is always to be transparent about how our products function, and we clearly outline in our product descriptions that the unit is a battery storage system that can be charged via solar panels, wall outlet, or other power sources.

We appreciate your feedback and will continue working to ensure our product descriptions are as clear as possible. If you’d like to discuss this further, we’re happy to help.

Antwoord van 4Patriots

27 feb 2026

Hello,

Thank you for taking the time to share your honest feedback. We truly appreciate it.

First, we’re glad to hear you’re loving your 2500X generator. That means a lot to us. At the same time, we’re very sorry to hear the solar panels have not met your expectations. That’s understandably frustrating, especially when you were excited about upgrading.

Solar panel performance can vary significantly based on factors such as sun angle, cloud cover, temperature, panel orientation, and even cable connections. That said, consistently seeing output far below expectations is something we’d absolutely want to look into. While panels can still generate some power in indirect light, full wattage ratings are based on ideal direct-sun conditions, and if you’re not getting anywhere close, we’d like to help troubleshoot that with you.

We also understand the concern about finding unbiased reviews. Transparency matters to us, and feedback like yours helps other customers make informed decisions and helps us improve.

If you’re open to it, please reach out to us at reviews@4patriots.com with your order number and “Trustpilot Review” in the subject line. We’d love to walk through your setup, confirm everything is functioning properly, and make sure you’re getting the performance you should.

Thank you again for sharing both the good and the not-so-good. We’re here to help.

Antwoord van 4Patriots

27 feb 2026

Hi there,

Wow! Thank you so much for the incredible 5-star review! ⭐⭐⭐⭐⭐

We’re thrilled to hear how happy you are with your gravity-fed water system. You summed it up perfectly — no electricity, no complicated setup, just reliable filtration you can count on. That peace of mind is exactly what we hope every customer feels.

We also appreciate you calling out the filter investment. While they are a premium component, they’re designed to deliver dependable performance and long-lasting value. It’s great to hear you feel they’re worth it.

It sounds like you’re building a solid preparedness plan. Adding a stainless steel jug is a smart move! Having clean water and stocked food on hand truly makes all the difference when it matters most.

Thank you again for choosing 4Patriots and for taking the time to share your experience. We’re grateful to have you as part of our community!

Antwoord van 4Patriots

6 feb 2026

Hello,

We’re sorry to hear how strongly you feel, and appreciate you sharing your perspective.

4Patriots is a U.S.-based company, and our products are designed here at our headquarters. Like most consumer electronics brands, some components — especially lithium batteries and other electronic parts — are sourced and manufactured overseas due to global supply chain realities. Other items, such as certain food products, are packaged or produced in the U.S., depending on the category.

We understand that country of origin matters to many customers, and we always aim to be transparent in our product descriptions so people can make informed decisions.

If you’ve had a specific product or warranty experience that led to this feedback, we’d like the opportunity to look into it and help if we can. Please reach out to us at reviews@4patriots.com with your order details and reference this review so our team can follow up directly.

Antwoord van 4Patriots

6 feb 2026

Hello,

We’re very sorry for the frustration and disappointment this situation caused, especially when you were counting on your generator during severe weather. That’s exactly when it should work, and we understand how upsetting it is to discover an issue at that moment.

We also hear your concerns about the return window and ongoing payments, and how that impacts your confidence in the purchase. While generators are covered under specific warranty and return timeframes, we still want the chance to review your case and see what options may be available to help with the replacement and overall situation.

We’re glad to hear the other items in your kit have been useful, and we’d like the opportunity to improve your experience with the generator as well. Please reach out to us at reviews@4patriots.com with your order details and reference this review so our team can take a closer look and work toward a resolution.

Antwoord van 4Patriots

6 feb 2026

Hello,

We’re very sorry to hear about your experience and the frustration this has caused, especially after making such a significant investment. That’s not the level of performance or support we want our customers to have.

We understand how disappointing it is to have charging and solar compatibility concerns and to feel unsupported when the unit is outside the warranty window. Your feedback about both the product and the service you received is important and will be shared with our team.

We’d still like the opportunity to review your situation and see if there are any options available to help. Please reach out to us at reviews@4patriots.com with your order details and reference this review so we can take a closer look and work toward a resolution.

Thank you for taking the time to share your experience.

Antwoord van 4Patriots

6 feb 2026

Hello,

We’re sorry to hear how disappointed you are, and we appreciate you taking the time to share your feedback. We understand how frustrating it is when a product or warranty experience doesn’t meet expectations.

We take product quality, sourcing, and the trust customers place in our brand very seriously. Our goal is always to provide dependable preparedness solutions backed by responsive support, and we regret that your experience did not reflect that.

We’d welcome the opportunity to review your situation and see how we can help. Please reach out to us at reviews@4patriots.com with your order details and any additional information so our team can look into this further and work toward a resolution.