Reasonably helpful when needed although never straight forward when making a claim. Then when renewal came the auto system piled up the price by over £200. Then using using a comparison site their pre... Toon meer
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Lees wat reviewers zeggen
Unfortunately, our little angel was diagnosed with Lymphoma and she passed away. I hope no one goes through this pain. During this difficult time, we never had to worry about chasing 4Paws - they made... Toon meer
Bedrijf heeft geantwoord
I was initially sceptical about choosing a smaller insurance company, but I’m very glad I did. After a recent vet claim, 4Paws handled everything quickly and smoothly (from the first enquiry to payout... Toon meer
Bedrijf heeft geantwoord
I have been with 4 paws for 5 years, never made a claim before but Ruby has recently been diagnosed with a spinal issue and needs major surgery. I called, worried, expecting a robot. I got through to... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over 4Paws Pet Insurance
Geschreven door het bedrijf
Like you, we love our pets, which is why we’ve created a comprehensive range of products providing you and your pet with different levels of cover to suit every budget.
We pride ourselves on our 5 Star Defaqto rated policies and have been awarded the Feefo Platinum Service award for customer excellence for the 4th year in a row with a customer service rating is 4.6/5 from over 3800 reviews.
We go the extra mile and offer our policyholders unlimited free 24/7 video consultations with a registered vet through the FirstVet app.
Our claims are settled in house by our experienced and compassionate UK based advisors. Cover can start from as early as six weeks old and payments can be paid directly to your vet if required.
Find out more about 4Paws Pet Insurance and discover why we’re rated ‘Excellent’ on Trustpilot.
visit the website
Contactgegevens
59 Copthall Bridge, Station Parade, HG1 1TT, Harrogate, Verenigd Koninkrijk
- 01423535040
- petclaims@4paws.co.uk
- 4paws.co.uk
3,8
Goed
741 reviews
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What out or get ripped off at renewal
Reasonably helpful when needed although never straight forward when making a claim. Then when renewal came the auto system piled up the price by over £200. Then using using a comparison site their premium was significantly lower but still not a good as other providers. I assumed the price the previous year was due to a claim so let the auto renewal run, but I should have checked as this year with anew company I’m paying premium way cheaper than I was with 4paws several years ago
17 april 2026
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good morning Mr Passmore
Thank you for taking the time to share your feedback, and I’m really sorry to hear about your experience - especially that you’ve been left feeling ripped off at renewal, which is absolutely not how we want our customers to feel.
Making a claim should be as clear and straightforward as possible, so I’m disappointed to hear this hasn’t been your experience. We’ll use this feedback to look at how we can make our claims journey easier to understand and less stressful.
On your renewal, I completely understand your frustration at seeing such a large increase, particularly when comparison sites and other providers are offering lower prices. Premiums are based on a number of factors - including claims history, cover level and wider market conditions - but that doesn’t change the fact that we should have made things clearer.
We send your renewal invitation 14 days prior to your renewal date, for you to review and discuss your options before the renewal went through.
I’m also sorry that you felt you had to let the auto-renewal run under the assumption it was purely due to your previous claim. We never want anyone to feel they can’t query or challenge a price with us.
If you’re happy to, we’d really like the chance to review your policy history and the pricing decisions in more detail. Please contact our team with your policy number and details of your review so we can look into this properly and explain what’s happened, as well as learn from it.
Thanks again for taking the time to share your feedback with us.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Good progress information and handled…
Good progress information and handled quickly. This was my first claim on 7.5 year old dog and i hadnt read the small print about 15% deduction for 'old' dogs. Hence sum covered was less than i thought.
11 april 2026
Antwoord van 4Paws Pet Insurance
Hi there
Thank you for taking the time to leave this feedback.
I’m really pleased to hear that you felt the claim was handled quickly and that you received good progress updates. I’m sorry, however, that the 15% co‑payment for older dogs came as a surprise to you and that the amount reimbursed was less than what you expected.
We do include this information in the Policy Terms and Conditions and advise this when you take out your policy; however, can appreciate that this was missed and its come as a shock to you when making a first claim. Your comments are really helpful and we’ll use them to look at how we can make this type of detail clearer upfront.
If you’d like us to go through your policy and the claim breakdown with you in more detail, we’d be very happy to do so.
Kind regards
Craig
Pet Manager
AWFUL AND AGGRESSIVE EXPERIENCE!!!
AWFUL AND AGGRESSIVE EXPERIENCE!!!
I’ve been a loyal customer of this pet insurance company for over 2.5 years, always paying on time and acting in good faith, but my recent experience has been so shocking. I called to inform them of a temporary situation due to a foot injury. I explained that my dog MIGHT possibly be out of my care for up to six months, but this was not confirmed — and in reality, my dog has only been out of my care for a few weeks.
Despite this, the representative I spoke to immediately told me my policy was invalid and that it had to be cancelled. This was based on a hypothetical situation, not the actual facts. He had been out of my care for 2-3 weeks while sorting everything out.
What made this even worse was the way I was treated on the call. The man was aggressive, dismissive, and didn’t allow me to properly explain my situation. There was no empathy or professionalism whatsoever - he literally kept pushing I have to cancel, I have to cancel.
To cancel a policy effective and immediately I’ve held and paid into for over 2.5 years based on an assumption is completely unreasonable and unfair. This should be illegal, and I'll be writing a complaint to the Financial Ombudsman.
I would strongly caution others when dealing with this company, particularly if you ever need support or flexibility — this experience has been incredibly stressful and disappointing.
13 april 2026
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Hi Danielle,
I’m so sorry to read about your recent experience and how it has made you feel - especially after being with us for over 2.5 years.
This is absolutely not the level of care, empathy or professionalism we want any of our customers to receive.
Thank you for taking the time to share what happened. I completely understand how upsetting and stressful this must have been for you, particularly when you were just trying to explain a temporary change in your circumstances.
I want to reassure you that we will take your feedback extremely seriously. I will arrange for a full investigation into the call you’ve described, including how the conversation was handled and the decision that was communicated to you. We will review the call recording, the notes on your policy and the actions taken, to understand exactly what has happened and where we have fallen short.
Once this investigation is complete, we will come back to you with a detailed response and next steps.
In the meantime, I’m very sorry that this has been your experience with us - it is not the standard we aim to provide, and I appreciate you giving us the opportunity to look into this properly.
If you’d like to discuss this further or share any additional details, please feel free to contact us and we’ll be more than happy to help.
Kind regards,
Lauren
Pet Claims Assessment Team Leader
Very efficient and always available.
Very efficient and always available to help with any queries. Very good communication with veterinary specialists.
4 februari 2026
Antwoord van 4Paws Pet Insurance
Good morning,
We're happy to hear that you found our team efficient and on hand to help when you needed us. We aim to provide all of our wonderful clients and their veterinary practices with the very best service.
We hope Molly is doing well and should you ever need anything else please do reach out.
Kind regards
Chloe
Pet claims assessment supervisor
Claim was efficiently processed
Claim was efficiently processed. With great communication
31 maart 2026
Antwoord van 4Paws Pet Insurance
Good morning,
Thank you so much for this 5-star review! We're happy to hear that our claim process was efficient and the communication was great.
Thank you again for your positive feedback and your time, we hope Luna is recovering well.
Kind regards
Chloe
Pet claims assessment supervisor
Great help with my cat and his pre…
Great help with my cat and his pre approval for investigation and treatment up to the value of £1,171,00 for his heart
30 maart 2026
Antwoord van 4Paws Pet Insurance
Hi Abbigale,
Thank you for taking the time to leave a review.
We're happy to hear that we could assist with Poncho's pre-authorisation for investigation and treatment.
We hope everything goes well and if you need anything else please do not hesitate to reach out.
Kind regards
Chloe
Pet claims assessment supervisor
Fantastic!
I was initially sceptical about choosing a smaller insurance company, but I’m very glad I did. After a recent vet claim, 4Paws handled everything quickly and smoothly (from the first enquiry to payout in around a week) keeping me updated every step of the way. Their personal service really sets them apart from larger insurers. I would highly recommend them.
18 maart 2026
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good morning,
Thank you so much for leaving this 5-star review! We appreciate you sharing your experience.
We're happy to hear that our service exceeded your expectations and that your claim was handled quickly and efficiently.
It's great to know our personal approach made a difference. Thanks for recommending us!
Kind regards
Chloe
Pet claims assessment supervisor
Helpful telephone support
Helpful telephone support, and claim was settled in a timely manner
3 februari 2026
Antwoord van 4Paws Pet Insurance
Good morning Zena,
Thank you so much for taking the time to give us this amazing 5-star review!
We are super happy to read you found our team helpful and supportive, we aim to provide all our wonderful customers with the very best service in their time of need.
We hope Mabel had a speedy recovery.
Kind regards
Chloe
Pet claims assessment supervisor
Sympathetic and Helpful - No Fuss !
Unfortunately, our little angel was diagnosed with Lymphoma and she passed away. I hope no one goes through this pain. During this difficult time, we never had to worry about chasing 4Paws - they made sure our focus was on our little angel. Everything was extremely smooth and communication from them was excellent. All hospitalisation and treatment were covered without any fuss. I would strongly recommend them !
8 januari 2026
Antwoord van 4Paws Pet Insurance
Good afternoon Mrs Gupta,
Thank you for taking the time to share your experience.
We are so very sorry for the loss of your little angel Rui and can only imagine how difficult this must have been for you.
We’re truly pleased to hear that, during such a heartbreaking time, we were able to make things a little easier and allow you to focus on what mattered most.
It means a great deal to know that you found the process smooth, our communication helpful, and that your claim was handled without any unnecessary worry.
Thank you again for your kind words and recommendation, I will be sure to pass it onto the team.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Antwoord van 4Paws Pet Insurance
Good afternoon Thomas
Thank you for your kind feedback.
We’re so pleased to hear you found us easy to deal with and that you received a swift service when making your claim.
We really appreciate you taking the time to share your experience.
Should you need us again in the future, please do get in touch.
Kind regards
Lauren
Pet Claims Assessment Team Leader
We have been with you for years and
We have been with you for years and, to be fair, barely claimed anything. Then my dog had to have surgery, our policy number was nor recognised, which gave me a panic.... But, all was good.
Then she got ill again, firstly you sent me a letter saying' we are sorry you lost her, i can assure you she is very much alive and then denued being sent the claim, which my vet had sent.
You did pay tbe majority of the amount but... What a faff
15 november 2025
Antwoord van 4Paws Pet Insurance
Hi there,
Thank you for your feedback, and I am sorry to hear this claim journey felt frustrating, especially at what was clearly a very worrying time for you.
We do aim to process all claims within 10 working days, provided we have received all the information needed to assess them. In this case, we were able to see that some information was missing, which did delay the claim being processed. Once all of the required information had been received, both claims were processed within a reasonable timeframe.
I also appreciate your comments regarding the claim form and the communication you received. I am afraid I cannot comment on external processes or why the claim form had not been received when expected, however I can confirm that once all information was with us, the claims were reviewed and settled as promptly as possible.
I am also sorry for the upset caused by the letter you mentioned. I completely understand why that would have been distressing, and I appreciate you bringing this to our attention.
Thank you again for taking the time to share your experience and for being a long-standing customer.
Kind regards
Lauren
Pet Claims Assessment Team Leader
The process to make and receive a claim…
The process to make and receive a claim was straightforward and relatively rapid.
6 maart 2026
Antwoord van 4Paws Pet Insurance
Good morning Terry
Thank you for your lovely feedback.
We’re really pleased to hear you found the process of making and receiving a claim straightforward and relatively quick.
We appreciate you taking the time to share your experience.
Should you need us in the future, we are here for you and Bella.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Everything was sorted between…
Everything was sorted between yourselves and out vet practice which was so easy for me
18 maart 2026
Antwoord van 4Paws Pet Insurance
Hi there
Thank you for your feedback.
We’re so pleased to hear that everything was sorted smoothly between us and your vet practice, and that this made the process easy for you.
Making things as simple and hassle-free as possible is always what we aim for. Thank you again for taking the time to share your experience.
From all of us here at 4Paws, have a fantastic week.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Recent claim
Really pleased with the service and ease, of a recent claim I made .
Dealt directly with our vets , making it a stress free process.
18 maart 2026
Antwoord van 4Paws Pet Insurance
Hi Alison,
Thank you for your lovely feedback.
We’re so pleased to hear that you were happy with the service and found the recent claim process easy and stress-free.
It’s great to know that working directly with your vets helped make things simpler for you at what can often be a worrying time. Thank you again for taking the time to share your experience.
Should you or Daisy need us again in the future, we are right here!
Kind regards
Lauren
Pet Claims Assessment Team Leader
Prices start reasonably but then go up rapidly!
I have just got my renewal through for my 7 year old, £250 a month for £7000 of cover with a £105 excess AND 15% contribution! They started out as an affordable company but the increases every year are extortionate and not in line with other companies. However you get stuck once you have a pre existing condition. I would advise to stay clear and research the insurance premiums when you get a new puppy, I wish I had! For context this is the first time we have ever had a claim and last year even with no conditions or claims it was still £90 a month!
I would also note that most positive reviews are 'invited' or not saying their specific claim, which makes me feel like these were chosen or false reviews. I'm saddened to see lots of similar experiences to mine on here.
18 maart 2026
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good afternoon Sarah,
Thank you for taking the time to share your feedback. I am sorry to hear how disappointed you are with the cost of your renewal.
I completely understand your frustration, especially when premiums have increased so significantly over time. We appreciate that this can be particularly difficult when your pet has developed pre-existing conditions, as this can make it harder to consider alternative cover elsewhere.
Renewal prices are based on a range of factors, which can include your pet’s age, breed, claims history, veterinary fee trends and the overall cost of providing cover. We do understand, however, that this does not make the increase any less upsetting when it has such a noticeable impact on affordability.
I am also sorry to hear your concerns regarding reviews. We value all customer feedback, whether positive or negative, as it helps us understand where we are doing well and where we need to improve.
If you would like us to look into your policy and renewal in more detail, please contact our team directly on 01423 535040 with your policy details so we can review this with you fully.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Really happy with 4Paws
We’ve been with 4paws for years. The staff I’ve spoken to have always been really friendly. My little dog is going through chemo at present so we’ve got continuous ongoing claims, we’re always kept updated with the process of claims and they are very prompt in settling so we don’t have too long to wait for our money back. Really impressed with the service.
10 maart 2026
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good morning Karen
Thank you so much for taking the time to leave such a lovely review.
We’re really pleased to hear you’ve been happy with 4Paws over the years and that you’ve found our team friendly, communicative and prompt with your ongoing claims. That continuity and reassurance is exactly what we want to provide, especially when a pet is going through something as tough as chemo.
We’re sending lots of love to Alfie, and we’ll continue to do our very best to support you both through the treatment and beyond.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Great service
Great service. Clear website for forms needed. Quick reply's to get surgery carried out promptly. Follow up txts to keep us informed of the stage we are at in the process
17 december 2025
Antwoord van 4Paws Pet Insurance
Good morning Sarah
Thank you so much for your lovely feedback.
We’re really pleased to hear you found the website clear, the replies quick, and the text updates helpful in keeping you informed while surgery was arranged.
Wishing Rex a smooth recovery and thank you again for taking the time to leave a review. Should you need us again in the future, we are here.
From all of us here at 4Paws, have a lovely weekend.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Second time of using them and happy
Second time of using them.
I used this company for my labrador and I found them to be better than expected (I was dreading having to deal with a pet insurance company when the time came)
My dog did only require a minor op when she was 9 and then help re her passing. But both times I found them easy to get hold of / actually friendly / and really straight forward and easy to deal with. The reimbursement payment was made within days.
Then today I spoke with Dan (who I recognised his voice and very professional and very helpful being from my earlier correspondence) when booking in my new dog’s insurance. I was able to understand and be happy with everything that I was being told and feeling confident in proceeding ahead with the policy. So thank you Dan !
2 maart 2026
Review zonder uitnodiging
Antwoord van 4Paws Pet Insurance
Good morning,
Thank you so much for taking the time to leave such a thoughtful review.
We’re really sorry for the loss of your Labrador, but glad we could make things as straightforward and supportive as possible during such a difficult time.
It’s great to hear that both your claims experience and your recent call were easy, friendly and clear.
We’re especially pleased that Dan was able to help you feel confident in setting up the policy for your new dog - we’ll be sure to pass your lovely feedback on to him.
Thank you again for choosing us for both of your pets.
Kind regards
Lauren
Pet Claims Assessment Team Leader
Antwoord van 4Paws Pet Insurance
Good morning Mr Balkwill,
Thank you so much for your 5-star review!
We are delighted to have been able to support you and Bertie.
If you need us again in the future, please don’t hesitate to get in touch.
Kind regards,
Lauren
Pet Claims Assessment Team Leader
I have had to claim twice for one of my…
I have had to claim twice for one of my rabbits and both times the claim has been accepted (I always worry that insurance companies will do all they can to get out of paying out, despite the issues being covered by the policy).
18 december 2025
Antwoord van 4Paws Pet Insurance
Hi there,
Thank you so much for taking the time to leave this review.
We completely understand the worry around making a claim, so we’re really pleased to hear that both of your claims for your rabbit were accepted and that you’ve felt supported by your cover.
If you ever need us again, we’ll be here to help.
Thanks
Lauren
Pet Claims Assessment Team Leader
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