A1 Reviews 

I recently re-signed my contract with A1 bg. and returning to Great Britain I was unpleasantly surprised, the only option for roaming is Revolut for BGN 5 per day. How is a contract re-signed? in a store of a1 in a metropolitan mall they kindly tell you that the standard a are the same as before at a cheaper price and invite you electronically to put a few signatures without having access to content. Then they send you a contract by email that is encrypted and you can't open it. I have been their customer for more than 20 years, I called to ask what this was and they most brazenly explained to me that as soon as I signed the contract that was it. I do not recommend anyone to become a1's customer.

They can not cancel the contact and want to bill you for the rest of our life. A1 is a racketeering internet company. I told over the phone many times I want to cancel contact, and they tell me I have to go to their office with ID. I have stopped paying them. SCAM Company don't use A1.

Няма развеждане с тях,или още плащаш ако искаш да не е завинаги!

My mother used A1 SIM card during her recent 5-month travel in Serbia. The price was reasonable and she had decent coverage. However, I am leaving a 1 star review because A1 charged my mother for something they call “Travel Insurance”. My mother closed the contract while still in Belgrade, Serbia and informed the sales associate that she will not need the SIM card or Travellers Insurance since she will be going back home to Canada. She was assured by the sales associate that the contract was closed and that she only needs to pay the amount owing. Her phone was on airplane mode while travelling and I helped her remove the SIM card from the phone the day she arrived back to Toronto, Canada on September 8th. About a month later A1 sent a bill with the remaining amount she was owing and they somehow added over $200 worth of “Travellers Insurance” for a SIM card that was not in use. My mom is an elderly person on a fixed income and when we tried to speak to the customer service representative via our friend in Serbia, they would not talk with us over the phone. They insisted on using email. After several messages they told us that A1 sent a message informing my mother she will be charged for using the SIM card outside of Serbia. My mom did not see this message until she landed in Canada and the SIM card was removed two hours later. I would even understand if A1 charged my mother for that 1 day. Instead they charged her for over a month. Today I physically destroyed the SIM card. I’m sure my mother is not the first person to be scammed in this way. However, by posting this, I hope she will be the last.

I’ve had a terrible experience with A1’s billing and customer service. After moving out and providing clear evidence of my relocation, they continue to send charges with no explanation. I was originally told I’d need to pay less than €100 for a cancellation fee (which was never mentioned before), but instead, they’ve invoiced me €300 without any justification. Despite reaching out multiple times, I’ve gotten no response.

At this point, I’m starting to think this is how they make money—scamming people by misleading them, and even adding random charges. This entire process has been frustrating and unprofessional. DO NOT USE A1!!!

I see here many hateful reviews and I feel the authors’ pain. This is total crap but not a company. They don’t answer my requests not in application nor by phone, I was just hanging and waiting for 20 minutes and no success. The reason was I lost my internet connection and tried to call them for 4 days. I had to go a couple of km to a store to ask for someone to come to me to repair it. A guy came and did something with the main router at the Gfloor. Saying the internet is Ok he refused to check it at my apartment and he’s gone. I went up stairs and face the same problem, internet was out of order. Again no one answered my by phone and I had to go to the store. I was 5th day of my internet absence. I just realised if I have any small problem with internet I would waste a week and walking kilometres to the store to beg for the help. And I pay money for this humiliating. No way. I terminated the contract and pay the penalty (100 eur) and hopped to the vivacom. Those guys at least answer the phone. Never again A1. Even if I would be in other countries where they have offices I will walk them away. They are worthless piece of crap that stealing your money.

The store does gun sales and tries to sell you all kinds of crap you don't need as well as extending all your current contracts, left the store with a really bad experience!

Stay far away and use another telecommunications company where the customer is the focus and not the telecommunications company!

I cannot describe why and how they refused to cancel our subscription. Not only they got mad when we contacted the authorities for user consumption and told us we weren't allowed, as far as I know, I can sue them FOR THE 150 DOLLAR BILLS (300BGN) OUT OF THIN AIR. AND FOR NOT COMPLYING WITH MY REQUEST TO SHUT DOWN THE PHONE NUMBER TO SWITCH TO ANOTHER OPERATOR. DO IT IF YOU WANT TO GEG INTO LEGAL ACTION AND TO SUE THEM.

Muss sagen bei A1 arbeiten Lauter inkompetenter Menschen, mein Monatliches Endgeld beträgt keine 94,60 mehr Sondern seit letztem Jahr 113.56!!
habe letztes Jahr gekündigt und mein Vertrag geht nur noch bis 11.09.2024 und ehrlich ich bin froh aus dem Verein raus zu sein so ein Unfreundliches Personal die wissen nicht mal wann wo was gekündigt wurde oder wann der Kündigung vertrag aus läuft.
Ist nicht weiter zu Empfehlen such euch einen anderen Anbieter aber die wo bei A1 sind sofort Kündigen und austreten , schlechtester Internet anbieter aller zeiten

Easily the worst company ever. Very complicated paperwork, billing is very different from what you're told and their roaming charges! €10 for 1mb in Serbia. Daylight robbery.

And to active your "included" roaming allowance in the EU, you need to set up credit first.... Go figure.

Terrible non-existent customer service. Avoid

Crooks and Liars
One year ago were told in one of their Plovdiv offices that the A1 online TV boxes are ok to be used in UK . A few weeks later our nightmare began. After about twenty phone calls and three weeks were told that their boxes can't work in UK at all and very " generously " were offered the contract to be cancelled ..... but only contract holder ( No one else ) needs to bring the boxes back in there office.
EVEN AFTER ALL THIS WAS CAUSED BY THEMSELVES
So we've been paying for a year for something we never use.
We came back to Bulgaria few weeks back and went to their office to bring the boxes in person and we told.... WE NEED TO GIVE THEM A MONTH OF NOTICE TO CANCEL THE CONTRACT
They authorise the cancellation an year ago and even so we needed to give them a month of notice.
I have never heard of something more stupid nasty and horrible i regards of such a services.
This are horrible people with no sense of shame or humanity what so ever.

The worst internet provider in Bulgaria. They promise high-quality services in their contracts, but fail to deliver in reality.

AVOID AT ALL COST
My girlfriend changed her address and requested to have the devices installed on the new location. Offered to upgrade the plan from 300 Mbps to 600 Mbps and after a visit about a week later, the technicians said they can't install more than 300 so they reported the issue and waited a week more for the second team to say the same thing and refused to leave it connected despite being limited to 300 Mbps, not even that but refused to do the wiring even. In the office they said it will take a day or two to fix it to the old contract and after a few days when we went there the colleague of this person says she can't see such request and can't downgrade it then spoke with her manager after I insisted and said she will speak with someone else and will fix the contract in up to a week and once it's done, they will send us technicians again in up to a week. 1 Month of time to install internet and television while you are paying for it. Can you imagine this...

I feel robed by this act like scam company.I bought today prepaid sim card for 10leva and was 1lev ballance on it.just topped up 10leva voucher and my balance shown 3leva ..what a scam!Never use this again..

Worst wifi ever i can get a garbage can router and it will 99% work better than the piece of doodoo routers they give

Leider macht A1 Knebel Verträge und lässt einen nicht mehr raus😠 Nie wieder A1, ich kann nur warnen!

Garbage service, internet is down every week, you pay for whole month in advance and not service for 3 days total per month which you actually pay upfront. STAY AWAY

Ich bin echt ein bisschen enttäuscht. Vorhige Woche Mittwochs ist mir mein Handy kaputt gegangen daraufhin hab ich mir am selben Tag ein neues gekauft. Sie hatten es leider nicht auf Lager was auch vollkommen in Ordnung ist jedoch wurde mir versprochen das die Bestellung nach 3 Werktagen ankommen sollte. Mittlerweile ist das 6 Tage her und ich musste ohne ein Handy zu recht kommen. Ich habe natürlich auch bei A1 angerufen da Online stand das sie es nicht losgeschickt haben was sich dann als die Wahrheit herausstellte. Ich hoffe es kommt in den nächsten Tagen an sonst weiß ich nicht mehr was ich tun soll. Liebes A1 Team falls sie das sehen bitte ich darum das sie ihre versprechen halten und Pakete rechtzeitig losschicken.
Danke fürs Verständnis