AAA Reviews 3.918

I have been a loyal customer for over twenty years. I'm done... So disappointed with their roadside assistance. First you get a quote that your tow truck will be there within thirty to forty minutes. Then I get another text saying, it will be three hours. That's around the average time i've waited the last three times I used their services falcon towing is the worst...

AAA advertised a discount for paying my homeowner's insurance in full. They later claimed to have received may payment late and then tacked on $232.05 in extra charges and fees!

I visited the Portage, Michigan, branch of the insurance company, each time having to explain my story as no records appear to be kept. I had several calls with Rebecca Laing-Austin, the manager of the site. According to her last phone call, I should owe nothing additional. However, I have a month later received a notice that my insurance is about to be canceled for non-payment.

AAA used to be a reputable company. It's necessary to now find a successor for reasonable auto and home insurance.

AAA Carolinas needs to SERIOUSLY improve its poor management of its network of service providers I just waited in a cold car for over 6 hours because of a completely flat tire and 3 very low tires because there were no service providers available. I was not in a remote location. I was 5 minutes from dowtown Durham and Duke University. Additionally, I have a Premier membership, and it makes me question the value of it at this point. All of the customer service representatives went over and beyond to regularly check on me and my safety and were compassionate and apologetic as AAA choice to pull availablity of providers from 11pm to 7am is a corporate problem not the reps. I was not able to sleep of course and thank goodness the area I was in was fairly safe. OVER 6 HOURS...TOTALLY INEXCUSEABLE!!!!!!!!! And this is not the first time I have had an rediculously long wait time with a previous time being an early weekday afternoon.

They don't deserve any stars. I've been broke down since 7pm and it's now 12:30am with no tow in site. Automated text keep saying they'll keep me updated as soon as they here from dispatch. The thing about it, this has happened several times with this service. Definitely will not be renewing!

Requested for a tow cause my transmission locked on me while driving. There was no shoulder to pull to so I was on the road still. Requested for tow at 12:02am, they called me every hour to check up on me and to tell me they’re still working on finding a tow truck. At 3am, they called me back to check up on my safety. I told them I’m still on the road and the car will not move. They told me to either wait until 9:30am for a tow truck to come out, or call someone else to come tow it and I “might” be eligible for reimbursement. I got tired of waiting so I called another tow company. The other tow truck got to me in 35min. What happen to 24/7 roadside assistance?

A frustrated premium member..

I opened up a glass clam and they haven’t been able to get it fixed since October and I told them I need it fix asap due to me about to give birth and it’s March and my car is still at my house waiting to get fixed the insurance hasn’t approved the quote and when I talk to Camry Hall or her supervisor to get updates they don’t answer or call back when we leave voicemail they have horrible customer service can’t wait to leave AAA if I could give them a negative star I would-1000 to be exact

Horrible insurance. I will not stay with them after my policy expired. I sent them a pip form and they didn’t accept it. I called 4 times and they keep saying I see the form and it should be accepted. I will send it for review and call you back. They never call back. Horrible insurance and customer service.

I have been a loyal customer since 1991. AAA has never let me down. I had my vehicle towed in for repair 02/25 by driver Richard,who showed his expertise and care in what he does. Real genuine employee and asset to all!

Always wait at least an hour today it's 2 because they sent a tow service not in the area I was stranded .. very unreliable and when I called to get the 2nd tow request she said it won't be long because I already waited over an hour but no 2nd tow will arrive in hour and 10 min so over 2hrs on side of the expressway for gold membership towing wow just awful

AAA used a local tow company that damaged my vehicle during the tow and then their claims process made it nearly impossible to get the repairs covered. I finally went through insurance who is subrogating the amounts against AAA. I spoke with former AAA employees who agrees AAA does not pay out for damage caused by tows. They tell you to go after the local tow company instead. Terrible company.

Thank you so much for get car home my card was working and AAA with Bare for me thank you John the told man was very nice and respectful

Called for a waiver of an unfair additional $15 late fee as the earlier physical letter did not arrive before the 2nd letter was issued.

Had the insurance for so long and bundled (home- auto- membership) and AAA does not have the decency to waive a $15 unfair fee. Cancelled my membership and going to get other insurance. for AAA loyalty means nothing. Total trash

Nathan in lebanon oregon came in middle of the night to unlock my Honda he was fast and very nice recommend him all the way! Thank you Nathan!!

Absolutely awful customer service and what a rip off. I hope to find an alternative. We have been members for over 10 years in 3 states and have barely used it until recently. CT is the absolute worse with different regions and regions changing based on time. The tow truck was needed after a botched spare tire installation that was supposed to be resolved with AAA. We were completely stranded with 2 adults, 4 young kids, and an elderly grandma. One adult waited over 6 hours in an empty parking lot and had to go home after 12 am in an ice storm and Lyft going over ice banks that would not have happened if AAA was responsive. Hours were on the phone with multiple transfers and no tow truck until the next morning. Lyft was over $300 and repairs due to the botched spare tire was also hundreds. AAA customer service has denied requests for reimbursement and have been completely indifferent to our business.

I called AAA at 12:16 p.m. for towing assistance. My service request was canceled three separate times without explanation. Each time, I was told a driver was en route, only to find out my call had been reassigned or moved.
My estimated service window was 12 pm to 3 pm ended up to be 12:16 p.m. to 8:16 p.m., yet by 5:14 p.m. I was still waiting — not because of high demand, but because dispatch repeatedly redirected drivers elsewhere.
I understand emergencies can change priorities. However, repeatedly canceling a customer’s request and restarting the process without clear communication is not acceptable customer service. Being moved to the “bottom of the list” multiple times after already waiting hours is extremely frustrating and undermines confidence in the reliability of the service.
I expect better communication and accountability from a roadside assistance provider.

Kristen Wilson

On February 21 I ordered a battery replacement online it was supposed to be installed on the 22 but they never came. They never confirmed no email or nothing . I called the company three times spoke to three different women all whom seemed clueless. I told the date and time of the transaction and still nothing was resolved . Their website is faulty apparently. Now I have to wait to either get a refund from them or dispute it with my bank . AAA keep saying they will send an email and it never came. Bottom line they took my money and rendered no services.

Let me begin by saying I’ve been a member of Aaa for 43 years. My current membership expires April 15 of 2026, today is February 20, 2026. When I came home from vacation I stood in freezing cold weather trying to get Aaa to come and jumpstart my car and an hour later I was finally able to get through to an agent. ..every time I went through the online service they would send me a text and the text would say that my account wasn’t valid. Finally the agent told me that the reason that the online system said my account was invalid was because my membership was expiring in two months. They couldn’t help me today unless I renewed my membership for 2027 because my membership was expiring in two months. I have a bill from them saying it’s due March 15 , today is only February 20, but they couldn’t help me because my account was expiring in two months. This place is so freaking dumb. Their online system is a joke and trying to get a hold of a live body is almost impossible and then they don’t give a rats ass that all you wanted to do was get a jump for your car and they’re trying to sell you some medical advice device in case I fall. I’m not falling. I just wanted to get my car jumped. This place is deplorable. Aaa used to be the Vanguard of emergency services and now they are nothing but a bunch of phone monkeys. This place is so terrible that I gave them one star but I wish I could give them a negative 10 stars. I’ve been a member for 43 years and I have never seen such a decline in service in my entire life. Somebody should shut this place down. I am looking for a new emergency road side service company right now.

I was a AAA customer for years. I didn't use the roadside assistance often, but used the travel options regularly. I booked a hotel through AAA and when I got to the hotel, I was charged $25 more a night than the price listed on the site for parking. This was nowhere in the price listed, but in the fine print on another page. I notified AAA how they were permitting their customers to be blindsided by additional fees not listed. AAA refused to assist. Ok, so the hotel got my $75 and AAA lost a customer for life. 0 customer care. I'll never recommend them or be a member with them again.

This happened on 2/16/2026 which was President's Day. This 5 star is solely for Jordan from Nationwide Towing. I locked my keys in my car and called AAA to do a lockout. The first people that came out attempted it, but when they couldn't open the vehicle they told me that my car must've went into "anti-theft mode" and I'd have to get it towed to their auto shop which was only a few miles down the road. They said they had "special tools" at the shop that would get the car unlocked. The one guy gave me his cell number and they left. I called AAA again and told them what happened. They said that they'd send a tow truck. It was initially supposed to get there in roughly 30 minutes. After it was over 40 minutes later and still no contact from the driver, I contacted AAA again. They looked into it and said that due to heavy volume my request is going back into their "Q" and they'd keep me updated on when I can expect a new truck to come. Luckily I got a response from Jordan from Nationwide Towing that he was on his way. FYI, I was an hour away from home on a sales appointment worried that I was going to be without my vehicle and with the real possibility of having to find a hotel in a city I'm not very familiar with! When Jordan arrived he switched it from a tow to a lockout. He went above and beyond and was able to get the keys out of my vehicle so I could unlock my car. This 5 star is for the effort and professionalism that Jordan showed. I would give AAA 3.5 stars for the wait time and responses. I would give the first people that showed up 1.5 stars. In hindsight it seems like they were just trying to get me to go to their repair shop to charge me for what they should've handled where I was stranded. I forgot to mention that their shop closed early that day. I tried to call the guy's cell number and the repair shop after the tow truck was running behind. Neither of them answered my calls or returned my messages. Thank you again Jordan!