ABC Cargo & Courier Reviews 

So irresponsible and terrible service evere experienced and I want to say all the reviewers and customer's of ABC cargo not to prefer the service anymore ....

Very good experience.

ABC Cargo provides poor delivery service and does not honor the commitments they make to their customers. My experience was disappointing because they failed to deliver as promised. I would not recommend their service.

I had an absolutely terrible experience with this packaging company. Every single item I received was either damaged or in poor condition.

The chocolates were completely melted which I can understand. But , The packets were crushed and torn, showing zero care in handling.

To make things worse, a Maggi packet had opened during transit and spilled everywhere, ruining the clothes in the package.

It was a complete mess and extremely frustrating to deal with.

This clearly shows a total lack of professionalism, poor packaging standards, and no quality control. I trusted them with my items, and they failed miserably.
Also I don't understand why , but tin stuff was not allowed.

I would strongly not recommend this to anyone.

I have all the pictures , I wish I could post them as well.

Must stay away they loose your cargo,,, and stay silent for months. .. not worth it.

One of my Sea freight shipment delayed more that 4 months and still don't know when they will deliver-

Lost My Shipment, Then Lost Accountability
ABC Cargo did not just lose my shipment they demonstrated exactly how a company should NOT handle customers after a serious operational failure.

Losing cargo is one issue. What truly destroys trust is the arrogance, contradiction, and complete absence of meaningful accountability afterward.

For months, I was repeatedly told the shipment was “under search.” Later, I received excessively long, defensive emails attempting to justify why nobody could explain:
- where the shipment disappeared,
- who last handled it,
- what operational lapse occurred,
- why no proactive escalation happened,
- or why the customer had to continuously chase updates.

Instead of transparency, they relied on wordplay:
“under search,”
“untraceable,”
“concluded,”
“procedural clarification.”

A customer does not need corporate essays. A customer needs honesty, ownership, and solutions.

What shocked me most was their attempt to normalize the fact that a shipment can completely disappear within their network without any identifiable responsibility. If your own system cannot determine where cargo was lost, that is not “clarification” — that is a serious operational failure.

Even worse, the tone of their communication subtly shifts blame onto the customer for continuing follow-ups, as though asking questions after losing personal belongings is somehow unreasonable.

Professional companies understand a simple principle:
When customers are distressed, you communicate with empathy, clarity, accountability, and urgency.

You do not send argumentative paragraphs trying to intellectually exhaust the customer into silence.

This experience exposed not just a lost shipment, but a deeply flawed customer handling culture built around avoiding responsibility instead of resolving problems.

People trust cargo companies with valuables, memories, and personal belongings. If your response after losing those items is to send contradictory legal-style explanations instead of genuine accountability, then the real issue is not the lost shipment — it is the company culture behind it.

Customers deserve far better than this.

Pathetic... Irresponsible... Worst ever. I did not receive my items which were shipped in the month of December.

I had a very disappointing experience with ABC Courier and their customer service.

Mr. Sidharth, who was handling my shipment, was highly unprofessional. At the time of booking, I was informed that the courier would reach within 10 days, which I agreed to. However, my parcel was collected on April 9th and only dispatched on April 15th. This delay and lack of clear communication were never explained upfront.

When I reached out to ask about the delay, instead of providing a proper response, Mr. Sidharth raised his voice and spoke in an unacceptable manner, saying that he is “not handling flights” and is not responsible for such issues. As a customer, he is my first point of contact, and I believe it is his responsibility to address my concerns respectfully.

I did not do anything unreasonable by asking for clarification. This kind of behavior and poor communication is not what anyone expects when trusting a courier service with important shipments.

Based on my experience, I would not recommend ABC Courier to others.

Delivery partner issue..no updates worst of all..if u don't want your parcel I cab try abc

I had booked a normal cargo with ABC cargo and courier company via Al Barsha branch on 11th Jan., 2026 to be sent to India. I paid AED 259 as cargo for approximately AED2500 worth of goods packed which included food items including:
Chocolates, talcum powder sealed boxes, dry fruits packed in 7 glass jars, dates, dry fruits packets sealed, olive oil bottles, edible olive bottles, educational books, clothes, few utensils, coffee powder bottle, a brand new Bosch coffee grinder, cheese boxes, etc.

The cargo reached destination port on 22nd Jan., 2026 and it was waiting for clearance since 23rd Jan., 2026 and finally cleared on 13th March, 2026.

The package was delivered on 20th March, 2026 to my senior citizen 70 years old mom and it was in the worst condition ever seen.
-The whole carton was fully wet and soggy
- The talcum powder container was smashed open and the powder all over the items including the food items
- My educational books all soaked and can't be used now
- Clothes soggy
- All 7 glass jars filled with dried fruits were broken and glass pieces mixed with food items
-The steel items are smashed beyond fixing

The whole cargo items cannot be used now as there are glass pieces mixed in the food items that were packed in the glass jars combined with the talcum powder and have to be discarded. Also the books I sent were of educational and sentimental value which cannot be used now. Also now my old mom has to clean up the mess by picking the glass pieces and cleaning the talcum powder fallen on the floor thanks to ABC Cargo companies incompetence and negligence causing my mom unnecessary stress.

Also I was informed by the ABC staff that the cargo would reach final destination in 45 days, however the package was received in 68 days.

It's the first time I sent with ABC cargo and obviously the last. I would rather spend a few extra dirhams per kg. and have peace of mind.

I had one of the worst experiences with ABC Cargo Services at Mazyad Mall, Abu Dhabi.

I purchased household items worth AED 13,000, and they charged me AED 9,100 for sea cargo—an extremely high and unreasonable amount. What’s more concerning is that they did not provide any quotation or pre-invoice before collecting the items. Only after taking possession of my goods did they send an inflated invoice.

One of their staff members, Irshad, behaved in a very unprofessional and dishonest manner. My items were held unnecessarily, causing delays and additional stress, and I was forced into paying excessive charges.

Despite heavily promoting their services through social media influencers, the actual service is highly misleading, unprofessional, and disappointing.

PLEASE DO NOT CHOOSE ABC CARGO.
If you value your shipment and peace of mind, stay away. This is one of the worst cargo service experiences I’ve had in Abu Dhabi.

One of the worse cargo service in UAE is ABC Cargo. I shifted from UAE to India and booked cargo services with ABC Cargo. I got my items 80% damaged. ABC Cargo is not responding on WhatsApp as well on call.
My many of the household items were missed.
I am quite disappointed.

The shipment was done from abc nakheel center branch deira dubai on 25-11-2025 and today it is 14-3-2026. When these people take the shipment, they say 45 days. If the shipment is not received, they say 45 working days. But it has been 110 days since my shipment. Please give me the number of the responsible person. I remembered a saying about your company 'Uchi Dukan Phikke Pakwan. The name of abc cargo is big and see how wonderful the service is. Thanks abc dubai

Pathetic and no response ever
I had my cargo stuck for three months. The support was very bad. When they actually responded they did pathetic service. Do not trust them.

Took express cargo but received goods after 2 months also many fragile items broken the cargo handled poorly

Very Poor Experience – Not Recommended
Please do not use this company under any circumstances. We had a very bad experience with ABC Cargo.
I sent an air cargo shipment from Ras Al Khaimah to Budva, Montenegro. The cargo was collected on 26 January 2026, and as of 20 February 2026, it has still not been delivered.
There has been extremely poor coordination from ABC Cargo staff. They showed very poor knowledge about the destination customs formalities. From our discussions, we understood that we had to handle all customs responsibilities ourselves, as they did not even have proper contact details for their destination agent.
Additionally, the pricing kept changing multiple times. There was no clear or transparent communication regarding charges, and we were concerned about additional costs at the time of delivery.
If anyone plans to use their services, I strongly recommend:
Get all terms and pricing in writing with proper signatures.
Clearly confirm that there will be no extra charges at delivery.
Ensure they take full responsibility for customs documentation and clearance.
Release payment only after proper delivery confirmation.
Overall, it was a very frustrating experience. I would give zero stars if that were possible.

Extremely poor service, especially for shipments to India. ABC Cargo is highly irresponsible and completely unreliable. My parcel was badly delayed with no proper updates, no accountability, and no customer support. If you are sending cargo to India, avoid this company at all costs.

I have shipped 30k mainly clothes and 2 200ml Reef perfumes, they collected from my hotel in Dubai, their courier came and collected his name was Anand. The shipment was from Dubai to London. On the 16/01/26.
The Package was delivered 4 days later fully sealed, when we opened, the 2 reef perfumes and 2 2 ladies suits were missing. When I contacted them through email and WhatsApp, they said we will investigate but the outcome wasn’t good, they keep lying covering their staff and company. I kept making more complaints. For at least 1 week. Then start ignoring my email and WhatsApp messages.
The staff are thieves. I will not recommend at all. They are scum.

I shipped an air fryer from the UK to India using ABC Cargo. The item was bubble-wrapped and handed over in good condition. ABC Cargo provided the outer packing.
On delivery, the shipment arrived severely damaged. The outer box supplied by ABC Cargo was torn and crushed, and the retail box inside was punctured.
Most concerning was that the outer package showed a clear shoe-sole imprint / footprint-type impact mark, visible through the layers of wrapping, indicating forceful contact occurred before or during handling, not normal stacking pressure.
As a result, the air fryer inside was damaged and unusable, with internal components exposed.
This experience shows poor handling standards and inadequate protection for electronic items. I would strongly advise caution when using ABC Cargo for fragile or electrical shipments.