Fast and quality ok Very fast service however The resolution and quality of the image was not as clear as another service I’ve used in the past. It may have been the photo I used in this instance bu... Toon meer
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Lees wat reviewers zeggen
You guys are phenomenal at your work - there's no doubt. The quality is outstanding; my only aside is I'd like to have an opportunity to ask for photoshop edits to the photos. In my instance; I didn't... Toon meer
Bedrijf heeft geantwoord
I am so happy with my product!!! I kept seeing ads for these 3 crystal products but found the US price exorbitant. Then I found this canadian and Montreal/Québec company, and we are so happy with th... Toon meer
Bedrijf heeft geantwoord
I have placed a couple orders with this company before and they always deliver a beautiful, quality product. Recently I ordered a pet memorial gift for a friend and she was surprised with how much th... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
A and B Crystal Collection was founded by brothers and childhood friends in 2014. When one of our founders first glimpsed three dimensional engraved crystal on his honeymoon, we were all mesmerized and immediately recognized its potential as a small business. Within months we had joined forces with other local small businesses, moved into a warehouse, and began studying the photo conversion and engraving process. Since those first days in 2014, we have grown our business, honed our craft, and fulfilled over 20,000 orders to individuals and businesses alike. We have had the blessing of playing a role in the countless celebrations, holidays, and cherished memories of our valued customers.
Contactgegevens
4360 CHEMIN DE LA COTE-DE-LIESSE, H4N 2P7, MONT-ROYAL, Canada
- (514) 667-5776
- support@ab-crystalcollection.com
- abcrystalcollection.com
4,6
Uitstekend
591 reviews
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
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Antwoord van AB Crystal Collection
Thank you so much for your kind words! We're thrilled to hear you're happy with both our products and our timely service. We appreciate your support and look forward to serving you again soon!
Exceeded my Expectations!
The photo in the crystal was absolutely beautiful! Exceeded my expectations. The gift was for a friend who had recently lost a dear pet. It couldn’t have been more perfect. Or more loved by my friend.
15 januari 2025
Antwoord van AB Crystal Collection
Thank you so much for your kind words! We're truly touched to hear how much the crystal meant to your friend during such a heartfelt moment. Knowing it brought comfort and joy makes our work even more meaningful. We're so glad it exceeded your expectations! If you ever need another special gift or have any questions, we’re always here to help. ❤️
Great experience
Product arrived correctly. Well protected to ship. Overall very fast turn around
9 januari 2025
Antwoord van AB Crystal Collection
Thank you so much for your kind words! We're thrilled to hear that you had a great experience and that your product arrived safely and quickly. Providing top-notch service is our priority, and your feedback means a lot to us. We look forward to serving you again!
Service exceptionnel et ultra rapide
Service exceptionnel et ultra rapide. Le rectangle commandé ne correspondait pas tout à fait à nos attentes et il a été remplacé rapidement et sans frais. Un beau produit très apprécié.
31 december 2024
Antwoord van AB Crystal Collection
Merci beaucoup pour votre retour positif ! Nous sommes ravis que notre service ait répondu à vos attentes et que le remplacement ait été effectué rapidement. Nous nous efforçons toujours d’offrir la meilleure expérience possible, et c’est un plaisir de savoir que vous êtes satisfait du produit final.
Giving & Receiving
This is the second time I've purchased a crystal gift and I have been very satisfied. I also received one and love it.
6 januari 2025
Antwoord van AB Crystal Collection
Thank you so much for your kind feedback! We're thrilled to hear that both your purchases and the gift you received have brought you satisfaction. It's wonderful to know you're enjoying the crystals, and we truly appreciate your continued support.
Antwoord van AB Crystal Collection
Thank you for taking the time to share your review! We're thrilled to hear that you found the quality of our product to be spectacular. It's our aim to deliver exceptional products that meet and exceed customer expectations. Providing top-notch customer service is a priority for us. We value your trust in us and appreciate your positive feedback. We look forward to serving you again!
Constant shipping date change :(
Hoping I’ll be able to change this review but right now not too thrilled. Placed an order and originally would give them 5 stars as their customer support was super amazing (I wanted a particular font which you can’t choose a font option so messages and they were able to do that for me! Very happy). However never got notification that my item shipped (no big deal really, it’s Xmas time I’m sure they’re busy). So I checked and was shipped via fed ex and said my parcel was due to arrive Friday ( it’s Tuesday now). Then delivery date changed to Saturday, then Saturday changed to Sunday, then Sunday changed to Monday between 10:20 am- 2:20om- this gave me hope as I figured well over the weekend maybe there’s no driver in my town ( my parcel has been in my town since Friday from what I see on fed ex). So yesterday nothing. I checked and even still this morning says wil update with new delivery date when possible. Like it’s BS, it’s in my town! Just give it to me. It’s not like this is a us parcel that custom/duty fees may be the hold up, it’s a Canadian company! I did email and have yet to get a reply. I’m just hoping it comes in by Friday! I figured I placed it early enough as said takes 48 hours to make the 2-5 days delivery. I’m assuming this is actually a fed ex error (maybe the company needs to look into using a different shipping company- purolator) as from reading other comments I’m not the only one that’s experienced this exact issue:(
16 december 2024
Review zonder uitnodiging
Antwoord van AB Crystal Collection
we apologize if there were any shortcomings in your experience. We value your input and will use it to improve our services. Please send us an email to support@abcrystalcollection.com or Call us at : +1 514 667 5776 and we will be happy to fix the issue
Amazingly fast service
Amazingly fast service, ordered on a saturday and I received it on tuesday. Product also looks amazing
2 december 2024
Antwoord van AB Crystal Collection
Thank you so much for your kind words! We're thrilled to hear that you were impressed with both the speed of service and the quality of the product. It's our goal to deliver fast and top-quality experiences, and we're so glad we could meet your expectations. We truly appreciate your feedback and look forward to serving you again soon!
Exemplary service AB Crystal Collection
The service provided by AB Crystal Collection was amazing. Even during a postal strike, they delivered the requested products within just a few days.
28 november 2024
Antwoord van AB Crystal Collection
Thank you so much for your wonderful feedback! We're thrilled to hear that you had a great experience with AB Crystal Collection, especially during such a challenging time with the postal strike. We always aim to go above and beyond for our customers, and we're so glad we could deliver the products you requested in a timely manner. Your support means a lot to us, and we look forward to serving you again in the future!
I was very impressed and happy with the…
I was very impressed and happy with the quality of the work but the customer service was lacking. Called because my shipment was past due and spoke to a customer service. I was told since it was late in the day they couldn't do anything about it that day (which I understood) but they would get in touch with me the following morning. Still haven't heard from anyone. I finally received my shipment but still no follow up from the company.
11 december 2024
Review zonder uitnodiging
Antwoord van AB Crystal Collection
Thank you for sharing your feedback, and we’re so glad to hear that you were impressed with the quality of the work! We truly apologize for the delay in communication from our customer service team and understand your frustration. We always strive to provide a seamless experience from start to finish, and it’s clear we missed the mark here. Rest assured, we are taking your comments seriously and will be addressing this internally to ensure better follow-up in the future. Your feedback helps us improve, and we appreciate your patience. Thank you for your understanding!
I was very impressed with the great quality!
I was very impressed with the great quality of the large heart shaped crystal. It was all, and more, than I expected.
I loved that the image was so sharp, and clear, and exactly what was ordered.
I also loved the fact that I ordered on a Friday from Ontario, and it arrived by the following Monday.
29 november 2024
Antwoord van AB Crystal Collection
Thank you so much for your amazing feedback! We’re thrilled to hear that you were impressed with the quality of the large heart-shaped crystal and that it exceeded your expectations. It’s wonderful to know that the image was sharp and clear, just as you hoped. We also take great pride in our quick delivery times, so we’re glad to hear it arrived so promptly. Your satisfaction means a lot to us, and we look forward to serving you again in the future!
Antwoord van AB Crystal Collection
Thank you for your positive feedback! We're delighted to hear that you are satisfied with the purchases we did and that your order was shipped quickly. Providing excellent service and timely delivery are top priorities for us. We appreciate your support and look forward to serving you again in the future!
The products we received were…
The products we received were beautiful. I was, however, disappointed that backgrounds were not on the crystal. For two of our orders, the backgrounds would have made the gifts better. I do understand that the technology wasn’t there to do this at the moment.
29 november 2024
Antwoord van AB Crystal Collection
Thank you for your feedback! We're delighted you found the products beautiful. We understand your disappointment about the backgrounds not being included and appreciate your understanding regarding the current technology.
Your input is valuable, and we’re always striving to improve. If there’s anything we can do to make this right,Thank you for choosing us!
Great delivery time and the product…
Great delivery time and the product looks amazing
2 december 2024
Antwoord van AB Crystal Collection
Thank you for your review! We're glad to hear that you found our product to be nice and that you received excellent customer service. Providing high-quality products and outstanding customer service are our top priorities. We value your business and look forward to serving you again in the future!
Fantastic gift idea
Got my best friend a heart crystal with her favorite cat who passed away.
She absolutely loved it.
Will definitely order as a gift again.
29 november 2024
Antwoord van AB Crystal Collection
We are thrilled to hear that the product was delivered promptly and in great condition. It's wonderful that you're extremely happy with how your selection looks. We strive to deliver high-quality products to all our customers.
It’s a beautiful gift to offer
It’s a beautiful gift to offer, original,with the Lightning
Was deliver in 3 days
27 november 2024
Antwoord van AB Crystal Collection
Thank you for your kind words! We're thrilled to hear that you loved the gift and that the delivery was prompt. We strive to offer unique and original items, and it's wonderful to know that the Lightning feature stood out. We truly appreciate your feedback and look forward to serving you again soon!
I loved both my photos
I loved both my photos. The order was easy and received very quickly. Will absolutely use this company again
5 november 2024
Antwoord van AB Crystal Collection
Thank you for your review! We're glad to hear that you found our product to be nice and that you received excellent customer service. Providing high-quality products and outstanding customer service are our top priorities. We value your business and look forward to serving you again in the future!
Great service amazing product
7 november 2024
Antwoord van AB Crystal Collection
Thank you for your positive feedback! We're delighted to hear that you are satisfied with the purchases we did and that your order was shipped quickly. Providing excellent service and timely delivery are top priorities for us. We appreciate your support and look forward to serving you again in the future!
Excellent quality with quick delivery
Excellent quality with quick delivery .
It’s my second time using them !
1 november 2024
Antwoord van AB Crystal Collection
We are thrilled to hear that the product was delivered promptly and in great condition. It's wonderful that you're extremely happy with how your selection looks. We strive to deliver high-quality products to all our customers.
My experience with customers service…
My experience with customers service was great. Fast reply and fast reshipment. The contact number however needs to be fixed and the the item at least need to be exactly what was ordered.
4 november 2024
Antwoord van AB Crystal Collection
Thank you for your positive feedback! We're delighted to hear that you are satisfied with the purchases we did and that your order was shipped quickly. Providing excellent service and timely delivery are top priorities for us. We appreciate your support and look forward to serving you again in the future!
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