ABI Holiday Homes Reviews 

Paul from ABI came to sort out a couple of problems and he was awesome so helpful, he was able to do everything in quick time, such a lovely person thank you Paul and ABI

Sam great as always , ensures we know what jobs have been completed before he leaves the park and always a good turn around time from once job is logged to completion, great workmanship and knowledge also

We purchased a Langdale in July 2022 in Portrush N.I. and were impressed with the quality of the fitting/finish.
Not so with the ceiling light fittings/bulbs-4 bulbs blown in as many months 1 before xmas, 2 on 28/2 and another on 21/3.
We had been advised that replacements would cost £25 each with a delivery estimate of 3 weeks. Before Xmas the site handyman swapped the bulb from another unit which was good considering that the actual fittings are such that losing a finger comes to mind due to the vicious springs holding them in place.
Due to pressure of work on site, we have been without 2 bedroom lights for about 3- 4 weels now and the other bedroom light has just gone as well.
75 yo+, disabled requiring 3-4 bathroom trips a night having 3 bedroom ceiling lights out of order is an inconvenience to say the least.
Thess statics are expensive and should come with some spares then I could have got an electrician instead of waiting for the on site man to be free.
Perhaps you could give me details of the bulb and I could source it online probably cheaper too.
Bryan McCurdy.
9/4/25. Now into seventh week without bedroom ceiling lights. Again, can you give details of the bulb and manufacturer so that I can source them myself!!

ABI Engineer James was extremely helpful, very polite and the owners of the lodge he was dealing with were delighted with his attitude to the issues he attended to. If James could be our Engineer going forwards – we would be more than happy!!!

Jon has been our ABI engineer for a couple of years, I work on park and find he is always happy to help and nothing too much trouble

Paul at ABI been carrying out works on various holiday homes on park and safe to say goes above and beyond!

Sam is an asset to ABI, really helpful, really informative and keeps us up to date. He will go the extra mile to advise.

Paul is a credit to ABI as always ready to help when on site to complete works on our holiday homes. Goes the extra mile to ensure we are happy. Terry has recently been with him and they seem to be peas from the same pod. Great customer service.

Nick was fantastic very helpful, and great job

Just purchased an Ambleside, and love it. Obviously there was some snags and these were promptly sorted. In came Paul & Terry ready to tackle the jobs. They were well experienced and knew how to solve the issues with ease. The ones for manufacturing faults are hopefully going to be resolved just has good and promptly as the snags was dealt with
A big Thank You to Paul & Terry

Engineer paul was really helpful

Reported some issues with a new ABI holiday home and the response was very fast and a great job done the engineer Paul went above and beyond

Craig called to resolve a few issues today. He's punctual, very friendly, always helpful, efficient & gets issues sorted! A geat assest to ABI & a pleasure to deal with.

Craig was a very professional and friendly engineer. He resolved the issue we had and we are really happy with the result.

I had an abi Beaumont in 2019 absolutely loved it. The layout and quality of everything was excellent, I then changed for 41 x 14 Ambleside residential spec in 2021. Another excellent home. So comfortable and cosy. Will definitely be sticking with Abi when I next change. 😊

We purchased an ABI Ambleside caravan in 2022, worst mistake of our lives, we asked for the caravan to be changed within the first 12 months due to to the number of defects and this was ignored.
My mum has cancer and is disabled, she cannot currently stay at the caravan as the lights in both of the toilets do not work and we have to use a torch.
ABI have sent an engineer out on so many occasions and the faults have not been fixed.
It is disgraceful to have parted with so much money and treated this way.
I have tried to contact ABI and they say I have to go through parkdean, they then send a lit to abi and nothing gets done.
Absolutely appalling, cladding is coming loose that is without the long list of issues.

I don't like writing reviews but I feel I do not have any other option.
Maybe someone from ABI will see this and contact me. I have asked for my warranties and have been given nothing.

We really didn’t expect to have such detail to attention when we brought our fantastic ABI Ingleton, but the customer care team went In and checked everything over. Things we hadn’t even realised that were not 100% ourselves but they went to so much trouble, very impressed with the service given.

Great communication and always great feedback from parks and customers about Paul the area engineer

Great customer service from the Warranty/Aftercare Service Department.
Sales Team are very knowledgeable about the ABI product.

We purchased an ABI Windermere, the ensuite WC was leaking and was reported through the park manager . ABI attended and said they couldnt see any leaks but the park had disconnected the water for the winter so it was impossible to see anyway.
They attended another two times and on those occassions they failed to find any leak but hadn't even switched the water on below the cistern to try flushing it.
The vanity unit end panel had blown due to water damage and they replaced the end panel only and refused to do anything further regards the WC.
Their aftercare service is disgraceful.