ABI Holiday Homes Reviews 

Bought a ABI Beverly September 2021 and overall very happy with it. A few snags were dealt with either by the park or ABI promptly. My only gripe is with the cabinets in both bathrooms. How anyone is expected to be able to get your face over the basins without being a contortionist is beyond me. They need to be a third shorter to leave room to get over the basins. There’s plenty of storage space so this wouldn’t be an issue.

Would like to thank ABI for coming to fix my ensuit bathroom the wood beeding had come away from the ceiling The gentleman cam in and with 2 minutes all done no mess my park had only sent Request for them to come and look 3 days before 5* Service thank you

I rue the day I purchased my ABI Westwood. I purchased an ABI Westwood in May 2017 & I have had nothing but problems. I have had to call their engineers out at least once sometimes 2 or 3 times every season since we've had the van.All the problems are caused by ABIs shoddy workmanship and faulty parts.Even 1 of their engineers told me that the people that build the Van's are under so much pressure to build so many in a day they don't care how they send them out.We have just returned to our van for the start of the new season to find yet an other fault & low & behold my fault is no longer their problem with them claiming the warranty no longer covers it.I would never ever again buy nor would I recommend anyone buy an ABI caravan.

Bad experience with ABI. Faulty fittings in my holiday home were met with derision. ABI will not deal directly with owners, only caravan parks, which leads to unavailability of spare parts and ridiculously high prices.

Purchased an Ambleside in September 2021. Really good finish all around. A minor problem with the front door but they fixed that quickly and without quibble.
Not cheap to buy and you get what you pay for, which is good.
We would recommend this van to anyone considering buying.

Purchased new Harrogate Lodge in June 2018 and had very few issues with build quality my main issue is with ABI warranty department following the radiator in the en-suite which after 3 years is going rusty, ABI initially stated that as it’s in the bathroom and toilet splash may be the cause then it would not replace the radiator under warranty, not sure how they use their bathroom but as the radiator is no where near the toilet pan there are no grounds for this type of response. I have had lots of communication with the warranty department all to no avail regarding getting the radiator replaced, so much for their unrivalled warranty promise. Once purchased it feels like they do everything possible to reject any warranty claim.

We have a 2016 ABI Elan, after having. a Wllerby

Really pleased with new ABI Beaumont Caravan and minor issues dealt with effectively when reported. The built in washing machine is faulty but having contacted ABI via our site arrangements being made to replace it. No complaints.

We have a 2015 Abi Ascroft which we bought this year ..I'm wondering if anyone has had their sofa fabric turn a very nice shade of Green from a beige/ brown colour , I messaged them and they said as I've bought the van second hand I'm not covered and they have never had this problem before but there are lots of our van on site and the very first one I spoke to has the same issue.

I have recently purchased an ABI Windermere holiday home, and have to say that I am disappointed at the build quality. Patio doors that don’t close are the biggest issue. First of all we had to lift the main door onto the frame because otherwise the other door wouldn’t close, leaving gaps which let the slightest breeze through, in fact even when the doors were closed, you could see daylight between them and the frame. The engineer came and said the door needed a new “flag-hinge”, which they were apparently going to put on order. However, after a number of weeks of hearing nothing, my site chased it up, only to be told that the hinge had been damaged, and as they had not visited previously, they would not be held responsible.
There are marks around the lights in most of the rooms, drawers do not soft-close, and doors don’t fit properly, so generally speaking, quality control does appear to be an issue, and when you have a genuine issue they just fob it off…”It’s not our fault or responsibility!”
I appreciate there will be snagging problems with most new homes, but it’s the attitude of ABI that really takes the biscuit,

We purchased a New Beaumont in 2019 it is the worst mistake I have ever made the build quality is terrible Patio Doors with large gaps wind rain etc coming through doors not fitted properly washing machine made a terrible noise making ornaments etc move round and fall of the shelves the fridge freezer had to be replaced the washing machine has also been replaced and the floor area under neath had to be reinforced kitchen doors out of line the list goes on and now we are going into are third year granted most of the FAULTS have been sorted.
In the ABI Brochure it states a King size bed but it is not I’m 5ft 8in tall and my feet hang over the end of the bed so still waiting for this to be sorted.
My 12 year old willerby vouge was in much better condition than the New Beaumont should of kept the willerby and not put it in part ex.
So very disappointed

I am extremely upset I have brought a ABI Clarendon brand new ex demo 2017, brought it in April2021 and I have a list of snags that have not been resolved or even dealt with and I've also have a leak so water by entrance of door and now water patch in twin bedroom wall and today found water patch in corner of the lounge ceiling! This is appaling after care service! I'm on Gwernydd Hall Holiday park Newtown and I'm appalled this is not being resolved and I'm left with a new van that has leaks!!!

We brought a brand new 2020 ABI Beaumont in September 2020. The best thing we have ever done. The only downside is that when using the washing machine and it is on a spin everything in the living area and kitchen area shakes a lot and is very noisy.

We recently took delivery of our new ABI Ambleside residential spec holiday home at our chosen site in Devon. The entire selection and ultimate purchase were done on line due to the covid restrictions.
Our first sight of our new holiday home was in mid June when we had arranged to stay in in for a week.
Upon viewing it the first time we were just blown away with the style and quality of everything from the finish on the exterior to the attention to detail and quality of the internal fittings and soft furnishings. It really is home from home as it has everything we have in our main residence. It has an oven, separate grill, microwave, dishwasher, washing machine and fridge freezer. It has two bathrooms that are really nicely appointed and the showers, well, just brilliant. The beds are top quality with pocket sprung mattresses, king size in the main bedroom and lift up to reveal cavernous storage.
There is well thought out storage space to spare throughout the whole holiday home.
The overall design gives a real feeling of space throughout and the view from the sofas through the sliding patio doors is brilliant.
Because of its residential status insulation and excellent central heating Christmas in our holiday home is a real possibility.
The whole experience has vastly exceeded our expectations, The quality from design to fittings and fixture rival any show home.
We now have a lovely holiday home which gives us all the comforts of home. It is home from home.
A big well done to ABI and the teams that work hard to produce such an exceptional product.

We purchased a new ABI Beaumont in 2019 one of the things that attracted us was the Belling oven and hob. It wasn’t long before we noticed scorching around the burners of the hob and it was replaced.
Not long after we noticed scorching once again and the hob top marked and stained really easily even though it looks like it is made of stainless steel. This made us reluctant to use it and we once again reported it but we were told we were out of warranty
Due to winter shutdown and Covid-19 lockdown we have spent very little time in our van and although we do our best to look after it as best we can it’s easy to say the hob is a total disappointment and when people see it they are shocked
This can only reflect badly on ABI and Belling

I have travelled to my holiday home and sat here waiting for 2 days for the engineer to appear to make repairs. Only to be told by the after sales team at my park that they have just been told they aren’t coming at all this week. These issues were raised 6 months ago and nothing has been done to resolve the issues.

Bought our brand new Abi Beverly from Away resorts just before lockdown
Reported snags to Away sales team who are excellent,BUT have to wait for photographic evidence to be approved by manufacturers for approval then wait till Abi condescend to attend to warranty work
How can doors not fit properly,if manufactured under factory conditions,the park maintainance team would not attempt to remedy as beyond their scope,as under warranty
Because the van is sited on the Isle of Wight,Abi may condescend to fit it in when in the vicinity,yeah right!!
Would I buy from Away again yes sales team excellent
Would I buy another Abi NO,certainly not
Our home is not I add,available for rental,it is our holiday home only
Mike Carter

This is the reply to their reply from my first review. I Have wrote an email to you and not got a reply, theirs no difference when you phone after care, we found this from the start, my Mum just got the jobs done as your very reluctant to do to anything. If you walked into our caravan you can tell its been looked after. Really we should of sent it back when we first got it but my Mum gets embarrassed about doing stuff like that. Because of the leaks, we have to pay another £2000 but this is just to put a plaster over it. There are caravan on our site that older than ours but different makes that have not one problem with just general ware and tear which the people get done but if you have had leaks from the start you have no chance. If you are investing in a caravan really look into it and their reviews and if you feel it's not right send it back do not except it or you will own a holiday home money pit. X

I bought an abi static caravan 2 years ago I must admit is was the worst purchase I've ever made , never again , warranty work never done , boiler that cuts out , doors that don't work , the list is endless , if your thinking of buying one please don't go there

I have a ABI Derwent wheelchair accessible caravan , the runners on the shower room door have broken, have tried direct to ABI but has to go through dealership who need serial number and other details , any ideas please ?????