I cannot speak more highly of the professional and helpful treatment I have received from Abode regarding an Abode tap I purchased over 5 years ago. They couldn’t have been more attentive & positive.... Toon meer
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Exceptional customer service from Lindsey, the people in the warehouse, and the Rochester store for all helping me out with an issue regarding an abode part that I hadn't even bought directly from the... Toon meer
Bedrijf heeft geantwoord
I purchased a kettle tap 18mths ago. Brushed gold. We had an issue initially when being plumbed in. Speaking to the customer service they were very helpful and immediately replaced the tap Unfortuna... Toon meer
Bedrijf heeft geantwoord
Whilst we are very disappointed with the boiler unit as it is the second one we have had, and now the hot water connection has split, we could not be more impressed with the customer service. Marger... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Abode (Abode Designs)
Geschreven door het bedrijf
Abode Designs is a UK designer and supplier of premium kitchen taps, boiling water taps, kitchen sinks and kitchen water solutions.
Based in Yorkshire, we create products that combine thoughtful British design with dependable everyday performance, helping homeowners create kitchens that look beautiful and work effortlessly.
Our collection includes kitchen mixer taps, boiling water taps, filtered water taps and kitchen sinks, available in a wide range of styles, finishes and configurations. From contemporary and architectural designs through to traditional and classic styles, we offer solutions to suit different homes, tastes and lifestyles.
We offer an extensive collection of boiling water taps. Designed around choice rather than a one-size-fits-all approach, our range includes different styles, functions and finishes, helping customers find a solution that works for their kitchen, budget and daily routine.
Alongside our product range, we support homeowners, kitchen retailers, installers, kitchen designers and developers across the United Kingdom. Whether specifying a complete kitchen project, replacing an existing tap or maintaining a boiling water system, our team is committed to providing helpful, practical support throughout the customer journey.
Customer service and aftercare are a key part of our business. We provide technical support, installation guidance, spare parts, filter subscriptions, maintenance advice and product support to help customers get the most from their kitchen products long after purchase.
Our boiling water tap customers also benefit from ongoing support around filter replacement, descaling, system maintenance and product care, helping to ensure reliable day-to-day performance and long-term ownership confidence.
Customer feedback plays a vital role in how we develop our products and improve our service. Reviews and real-world customer experiences help shape future product development, enhance support processes and ensure we continue to meet the needs of modern kitchens and our customers.
Whether you're researching kitchen taps, comparing boiling water tap brands, looking for replacement filters, exploring kitchen sink options or seeking support for an existing product, our team is here to help.
Abode Designs is part of Norcros plc and supplies customers throughout the United Kingdom through a network of kitchen retailers, merchants, developers and online channels.
Our promise to you
Geschreven door het bedrijf
- Comprehensive aftercare, spares and maintenance support to keep your kitchen performing at its best.
- We design and supply premium kitchen taps, boiling water taps and sinks for modern homes. Alongside our product range, we provide comprehensive support to ensure a smooth experience from installation through to long-term use. This includes: A comprehensive range of spare parts for ongoing maintenance and product longevity. Support for filter replacements and system upkeep on boiling water taps. Guidance on descaling and routine maintenance to keep systems performing efficiently. Installation support and advice across taps and boiling water systems. Our products are designed to be easy to install, maintain and live with, supported by clear guidance and responsive UK-based customer service. We focus on delivering reliable performance not just at the point of purchase, but across the full lifetime of the product. Visit our YouTube channel for support videos: https://www.youtube.com/@abode_designs
3-year boiler guarantee with the ProBoil.3X boiler
Warranties that give you peace of mind...
At Abode, we stand behind the quality and reliability of our products. The ProBoil.3X boiler is backed by a 3-year guarantee, giving customers added confidence in its long-term performance. Designed for everyday use, the ProBoil.3X combines proven engineering with dependable functionality to deliver consistent results in the kitchen. Should you ever need assistance, our customer service team is on hand to provide product guidance, aftercare support and help with any queries.
Contactgegevens
Unit L Whaley Road, S75 1HT, Barnsley, Verenigd Koninkrijk
- 01226 283434
- cxteam@abodedesigns.co.uk
- abodedesigns.co.uk
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821 reviews
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Five Stars all round!.
Five Stars all round!.. excellent customer service to be recommended.. the Proboil after sales service is brilliant.. thank you Margery and Shelly
26 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi James, Thank you for the fantastic feedback! We’re thrilled to hear you had such a positive experience and that our customer service met your expectations!
I am very dissatisfied with the way…
I am very dissatisfied with the way this company has handled my boiler warranty. From the day of installation, I sent clear images to register the warranty. We were then informed that a cap was missing — something we were never given in the first place.
We immediately resolved the issue and have had no problems with the boiler.
Despite this, the company chose to void all future warranties, using this minor installation detail as a reason to avoid their responsibility.
This feels like an excuse rather than genuine customer support. We acted promptly, provided all evidence, and followed the process correctly — yet we were still denied a warranty.
They said ‘ Your current installation isn’t as per the guide and voids the boilers warranty if the install is kept this way.’ So never said at this point it was void.
That is not how a trustworthy company should treat its customers.
It’s extremely disappointing to see a company prioritise technicalities over fairness and customer care. Based on this experience, I would strongly advise others to be cautious when relying on their aftercare or warranty services.
Imagine paying for one of these to then be advised no warranty for something outside of your control.
EDIT - Quick enough to reply on here but haven’t got back to any of my emails???
24 september 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Alexandra,
Thank you for sharing your experience. We’re sorry to hear how disappointed you’ve felt, and we appreciate the inconvenience this situation has caused.
To clarify, the manufacturer’s instructions require the boiler to be connected using the supplied silicone hose and red connectors, rather than directly to the tap tail. This is a safety requirement designed to protect the boiler and the user. Unfortunately, the direct connection shown in your photos is specifically highlighted in the installation document and warned against in the fitting instructions.
We appreciate that you acted promptly once this was raised; however, the incorrect installation had already resulted in the warranty being voided, which we accept was very frustrating for you.
As stated in the installation guide, we cannot accept responsibility for issues arising from improper installation, as this can compromise the product’s safety and performance.
In this situation, we are committed to providing full support. Should any issue arise within the usual warranty period, we will review and address it promptly and appropriately.
We’d genuinely welcome the opportunity to discuss this further and resolve matters as positively as possible. Please feel free to contact us on 01226 283434 (Option 1) or email cxteam@abodedesigns.co.uk, and we’ll be happy to assist you.
Great customer service for a…
Great customer service for a replacement part. Hassle free and reliable service from Olivia & Shelli from the Proboil Service team 🙌
21 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Yousuf, thank you for your lovely review! It's great to hear that Shelli and Olivia could help you with your replacement part!
Antwoord van Abode (Abode Designs)
Hi Mark, Thank you for the great review! We’re glad we could resolve the issue quickly.
First Class Service
Can only describe as first class service. Very knowledgeable and I felt that Margery was happy to help and clearly took pride in her role.
Standards set for customer care.
Very happy customer.
11 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Michael, thank you for your wonderful feedback! We’re so pleased Margery made your experience such a positive one and that you received the help you needed.
Top Class!
Fantastic support from a very knowledgeable expert, a breath of fresh air, i would highly recommend this company 👏
10 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Andrew, Thank you so much for your amazing feedback! We’re thrilled to hear you had such a positive experience and found our support helpful.
Excellent Service
Purchased two mixer taps for utility and kitchen sinks, not the cheapest but I believe you get what you pay for. Having had a slight issue with one of the taps, I contacted customer service and a very friendly person named Stephen responded straight away and resolved my problem in a very professional, friendly and speedy manner. Glad I paid that bit extra for the taps as the customer service received was priceless. Would certainly recommend and buy from them again.
7 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi PG, thank you for taking the time to share your experience! We're so glad that you're satisfied with your purchase and the service provided. We really appreciate your recommendation and look forward to serving you again in the future!
Exemplary service
I ordered an O ring kit which failed to arrrive apparently due to an address issue. I rang up and spoke to Olivia who despite the insignificant cost of the order, moved things along to arrange early delivery. This shows that there is great customer care within the organisation and I highly recommend Abode and their products.
4 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Robert, Thanks so much for your lovely feedback! We’re really pleased Olivia was able to help and that you were happy with the service. We really appreciate your kind words and recommendation.
Tap problem resolved.
Needed to contact Customer services for technical assistance; not a problem with the tap but tap became loose on the worktop. Spoke to three members of the C/S team who were all extremely helpful, professional and very patient. Problem solved. Team are a credit to their company.
7 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Rodney, Thank you for your kind feedback! We’re so pleased to hear our customer service team were able to help resolve the issue with your tap.
Excellent customer service
Had a couple of product specific questions that were handled exceptionally well by Steve Belli in Customer Service. Great service, great products and at last a UK company placing a high priority on its customers. My goodness, even the phones are answered (and by humans!). Keep up the good work and thank you for your help today. Regards Gary
7 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Gary, Thanks so much for your lovely feedback! We’re really glad to hear you’re happy with the service and our products. We really appreciate your support and kind words.
Poor quality kitchen taps
Poor quality kitchen taps
I’ve purchased two taps from abode designs and had the same issue both times. The first tap started dripping within 2 years and the second after a year. Kitchen taps should last much longer than this, even in a hard water area. The guarantee only covers parts and not labour, so I will be out of pocket for the replacement. I will not purchase any other items from this retailer.
6 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Rebecca
Thank you for taking the time to share your experience, and we’re very sorry that you’ve been disappointed with the performance of our taps.
Our 5‑year warranty covers genuine replacement parts, which are supplied free of charge where required/applicable.
Labour is not included, as installation conditions and usage environments can vary significantly from home to home. However, we try to keep things as simple as possible and we have service drawings, online videos and support available via our customer experience team over the phone or email to support you in repairing your product.
In areas with hard water, internal components can experience higher levels of wear over time, which can contribute to issues such as dripping. In many cases, replacing a specific part can restore full performance without the need to replace the entire tap.
We appreciate that this may not have met your expectations, and once again we’re sorry this was your experience.
Great customer service team
Great customer service team, responded promptly and addressed my problem with the proboilx2.
The boiler was replaced very quickly and to be honest unexpectedly…
Fast and efficient service
6 november 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Agm, We’re so pleased to hear your Proboil2x was replaced quickly and that our customer service team could assist promptly. Thank you for the great review!
Friendly efficient service
Everyone I spoke to was helpful and courteous. My emails were responded to promptly, clearly and concisely.
Really felt like I was dealing with a ‘family firm’
20 oktober 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Sue, thanks for your lovely feedback! We’re delighted you felt well looked after and appreciated our quick, clear communication.
Abode Home Products' Superior Customer Service…
Abode Home Products' customer service have been absolutely superior in their customer care. Whenever I've had a concern regarding a product, they have been quick to address the issue or replace the product! I can't tell you how lovely its been to work with them and can't recommend them highly enough!
24 oktober 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Customer, Thank you for your lovely review and for recommending us so highly! We’re delighted our customer service team could assist you quickly and have made your experience with Abode such a positive one.
5* customer care
I’ve had a Proboil 2x for 5 years now, excellent product. One of the connector nuts had snapped and I spoke to a lovely lady in customer care who sent me a replacement nut to fix my proboil. It came next day and it’s all back working. Well done Abode, excellent customer care
24 oktober 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Marc, thank you for sharing your experience! We’re delighted to hear your Proboil2x is still going strong after 5 years and that our customer service team could get you back up and running so quickly.
We’ll be sure to share your feedback with the team.
Lindsey at the customer services team…
Lindsey at the customer services team went above and beyond my expectations by managing my enquiry and resolving the issue quickly.
First class service AAA
6 oktober 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Peter,
Thank you so much for your wonderful feedback! We’re delighted to hear that Lindsey went above and beyond to resolve your enquiry and that you received first-class service.
We really appreciate you taking the time to share your experience and are always here if you need any further help.
Thank you
Great after sales service from Adobe
We had a new kitchen in 2021 and choose a black Pico Monobloc Tap which looked fantastic and worked really well, but in recent months had become loose at the top. I spoke to the customer service team who were very quick, responsive and very supportive and able to guide me through the process of fault finding the issue and providing the relevant solution in a quick and stress free way. This is the best customer service I have experienced in a long time. Great job thank you Abode
18 september 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Rich, thank you for the great review! We are always happy to help.
Do not buy
I have had a pro boil 3 for 4 years and it has broken down annually. It is now out of warranty and the original supplier has passed on the contract for pro boil to another company who will not do any out of warranty. Having published a bad review, the makers of Pro Boil provided a customer service contact and have been very helpful and generous in their solution to my issue. Whilst the Pro Boil 3 is still one star, their customer services rightly deserve a higher rating
30 september 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Good morning Knight,
We are really sorry to hear of your experience with the ProBoil 3. Regular maintenance is key to the longevity and performance. The unit has not been manufactured for some years now and our next generation Abode ProBoil 4e has replaced the ProBoil3.
Although your unit is outside the warranty period we would like to look into this further and see what options might be available to support you.
Please reach out to our support team on 01226 283 434 option 1 with the details of the concern and we will do our best to assist you further.
Outstanding service
I have a background of 30 years in customer service management and would rate my experience with the gentleman that I spoke to yesterday as 5 star and I never give reviews - a simple query which was handled with knowledge, understanding and a solution that exceeded my expectations- excellent- thank you
29 september 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Melanie, thank you for taking the time to share your experience. We're delighted we could help!
I had a great experience with this…
I had a great experience with this company. Shelli was extremely knowledgeable, polite and helpful. Couldn’t wish for a better service.
29 september 2025
Review zonder uitnodiging
Antwoord van Abode (Abode Designs)
Hi Customer, thank you for the lovely review!
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