Aberdeen Reviews 

abrdn (ridiculous and meaningless new name) have made it extremely difficult to access any investor records relating to tax year 2020-21 and earlier - there are no records of dividend payments or access to tax vouchers for this period.

There is misleading information online that these can be accessed from your abrd share portal account - they cannot. I even phoned to check.

I had to wait nearly half an hour on the phone to get this information verbally. I was told that it will 'eventually' appear on equity shareview. I was also told I would be able to reave feedback on a telephone survey after their representative hung up - I waited but I was not connected. This echoes other reviews I have read. Does anyone have a positive experience?

I am sorely tempted to sell all my shares because if a company does the ordinary things like this so carelessly, how are they to be trusted with bigger issues of management of assets and of profitability?

How fit for purpose is the company?

I'm trying to get information for my tax return, but there's nothing on the website, despite trying it multiple ways.
I phoned the number given for Help. The recorded message is still using Covid as an excuse for a 30 minute wait time.
The agent I spoke to gave me a different registration number from the one I'd had previously, and told me to register again. I asked her to wait in case I have more problems. She refused, saying she had other calls to handle, despite me pointing out that they'll get even more calls if they don't see each call through to a satisfactory conclusion.
Now I know why she was so keen to get off the phone: With the new registration number, I can't even log in, and the old one doesn't work any more.
After an hour of trying this, I'm no further forward. I'm further back, since I now know that the organisation I'm dealing doesn't appear to be able to let me access the account I have with them.

If I could give 0 stars I would. They are the most incompetent Company I have had to deal with in my 60 years on this planet.

On the 12th October 2020, I requested 2 dividend statements for 2020/21Tax Year so that I can do my personal Tax Filing which has a Deadline of End of January 2022 !

3 months on, a dozen emails, a dozen phone calls and still nothing !

They stated that the request was actioned on the 30th November....but with the caveat that it takes 28 days to get it in the post.

Unbelievable.... 28 Days to print off 2 pieces of paper, put them in an envelope and place in the postbox....and they can't even get that right.

just spent 2 hours trying to access my online account click forgotten password but receive no email rang the help line was told that the number had changed rang the new number wrong again neen to move my share after this debacle

Chaotically run company that need to focus on basics.
Now looking to acquire II (Interactive Investors) who are equally as bad and nick named “Incredibly Incompetent” Sounds like a match made in hell and focus could be on warranty claims and certainly not on customer service. Rebrand all you like but a clear customer focus is what is required.

Poor service, poor performance and to my mind a rather incomprehensible re-branding to Abrdn . Time to withdraw my investments.

The CEO of ABRDN need to explain why he gives so little value to the shareholders by engaging Equiniti Shareview who are an incompetent company. Maybe he can give some of his fat salary to developing a good shareholder service. Maybe he would like to explain how he feels when we have to hold on to the phone for hours. This has been going on going on for a long time, pre-covid, so don't use this an an excuse.

Awful share registration just lost another small share holder I think that's there plan.Just told to wait to end of conversation
to leave feedback finished then they hung up so I couldn't leave feedback that way they always have good feedback.

After standard-life has apparently sold, I am a new shareholder and customer at abrdn. I am very dissatisfied. Long processing times, very long queues for callers from Germany. Made very complicated, if you want to get your money.

Tried to book an Airbnb place on this site and got totally lost. Think I'll spend my money on shares instead.

Truly awful company. Service is at snails pace at best. They have dragged their heels when dealing with my Aunts will/estate, hiding behind COVID for their inefficiencies.

Have 3 different accounts here for my nieces and nephews. Wrote to Aberdeen Standard Investments to cancel all the very bulky company reports I was receiving for their investment trusts held. Received a reply from them stating this currently can not be done and all hard copies of reports must be sent to me. That is X3 the amount required to the same address which go into the bin.
In this day and age of global warming and targeted carbon expenditure I am shocked at Aberdeen Standard Investments lack of accountability by sending hard copy Investment Trust Company reports.
They are lacking Environmental Governance (part of ESG).
This is terrible in the 20th century and investors who are aware of environmental impacts and global warming should think carefully before joining Aberdeen Standard Investments.