I came across Accent after an internet search for some footwear. The original order arrived extremely fast. Unfortunately the size I ordered didn’t fit . But Accent has in place a very easy exchange p... Toon meer
Bedrijf heeft geantwoord
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Excellent service. Great website with clearly laid out details on all aspects from purchase to Returns and refunds. Item was as described, Packaged very well with fast delivery and kept upto date a... Toon meer
Bedrijf heeft geantwoord
If I could give an extra star I would. This is my second order with this firm and I contacted their customer service team because part of the order was missing. Lisa was a delight and tracked down th... Toon meer
Bedrijf heeft geantwoord
Since publishing my complaint, issue has been fixed. ORIGINAL: After seeing the great reviews for them here, I decided to buy 3 items from them. I ended up only keeping 1, because the other two d... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Born in 1984, Accent has led the way for over 30 years as the destination for trend-led designer fashion for men, women and children. Over the years, Accent has developed a strong reputation as one of the UK’s Denim and Outerwear Specialists not only for the products we stock but also for our expert knowledge and customer service, which we carry not only in our flagship store in the historic Leeds city centre but also in our online store where we sell and deliver product worldwide. Our buyers curate collections to inspire and excite, so we are always on the lookout for the hottest trends and wardrobe staples, putting the customer at the heart of our product offering. From luxury casual products to designer urbanwear, we will always have the right item for the right occasion.
Contactgegevens
11-13 Queens Arcade, LS1 6LF, Leeds, Verenigd Koninkrijk
- 01132346767
- info@accentclothing.com
- accentclothing.com
4,4
Uitstekend
823 reviews
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Antwoord van Accent Clothing
Hello,
Thank you for your review and we are sorry to hear about the issues you have had. If not already please reach out to our customer service team. They can be reached on either info@accentclothing.com or 0113 389 9899.
We are sorry again to hear about you issue but will do our best to resolve this.
Kind regards
Accent Clothing.
Excellent experience
I’ve had a great experience with Accent. I had an issue with my trainers and Lisa was absolutely brilliant in sorting it out for me. How refreshing to deal with a retailer who are so good at customer experience.
7 maart 2024
Review zonder uitnodiging
Antwoord van Accent Clothing
Thank you so much for the review!
Return lost internally so no refund will be paid.
I have bought a Belstaff jacket for more than £800 from this store, it was delivered with the security tag attached.
I used their portal to generate a return label and returned the jacket 3 weeks ago, confirmed as received 10.02.24.
I have subsequently been told that they are struggling to locate the jacket and will therefor not be refunding my money.
28 februari 2024
Review zonder uitnodiging
Excellent sale item
3 februari 2024
Review zonder uitnodiging
Antwoord van Accent Clothing
Thank you so much for the review!
Parajumpers last minute
Hi yeah
Wrong colour was sent of item I ordered , which I already have , I was ordering navy jacket which was advertised on accent website , I’m awaiting refund
Before commenting on that , thanks
Richard Watson 07428 312 428
8 februari 2024
Review zonder uitnodiging
Dishonest retailer
In 20 years of online shopping I’ve never come across a more dishonest retailer.
14 februari 2024
Review zonder uitnodiging
Antwoord van Accent Clothing
Good morning,
Thank you for your review. Please could you provide your order number so we can advise on your issue?
Kind regards
Accent Clothing.
Easy shopping quick hassle free…
Easy shopping quick hassle free delivery
Unfortunately item was too small so returned with an easy process
8 februari 2024
Review zonder uitnodiging
Antwoord van Accent Clothing
Thank you so much for your review!
Sent me some trousers that were 3 sizes…
Sent me some trousers that were 3 sizes smaller than I ordered, sent them back for refund, 11 days later no refund, emailed them to be told oh sorry it failed, we'll send it again, it will be with you in 5-7 days, so nearly 3 week for a refund!!
1 februari 2024
Review zonder uitnodiging
Had an issue with my delivery and…
Had an issue with my delivery and called customer service. The lady on the phone was very helpful and helped me resolve it. I got my Cap the next day
2 januari 2024
Review zonder uitnodiging
Antwoord van Accent Clothing
Thank you so much for the review!
Great service
4 januari 2024
Review zonder uitnodiging
Antwoord van Accent Clothing
Thank you so much for the review!
Reliable company
I was able to find sizes that no longer available on the websites of the official brands. They have also processed my return/refund fairly quickly.
17 januari 2024
Review zonder uitnodiging
Antwoord van Accent Clothing
Thank you so much for the review!
Good price and quick delivery
Good price and quick delivery. Unfortunately had to send back due to being too small. Just waiting for my refund.
12 januari 2024
Review zonder uitnodiging
Antwoord van Accent Clothing
Thank you so much for the review!
Over two weeks ago I was emailed saying…
Over two weeks ago I was emailed saying my refund had been processed. Still no money!
7 december 2023
Review zonder uitnodiging
Antwoord van Accent Clothing
Good morning.
Thank you for your review. Can we please take your order number so we can look into this for you?
Kind regards
Accent Clothing
If I could give an extra star I would👏👏
If I could give an extra star I would. This is my second order with this firm and I contacted their customer service team because part of the order was missing. Lisa was a delight and tracked down the items within hours. I had a callback and email to confirm the correction and have just received the package. Simply fantastic people that clearly care; so refreshing.
20 december 2023
Review zonder uitnodiging
Antwoord van Accent Clothing
Hello Elizabeth,
Thank you for another review.
We're so glad that we were able to resolve the issue of the missing items for you and that you've not got your full order!
Your kind words have been passed along to the department manager.
-Rachel.
Great service.
I found this company through an online check for a specific pair of Uggs & they were the cheapest I’d found. I can’t praise them enough with the whole service and their delivery was really quick. One very happy customer.
18 november 2023
Review zonder uitnodiging
Antwoord van Accent Clothing
Hello Sonny,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.
Incorrect items sent
Incorrect items sent. Two different shoes in different sizes. Slow to reply to email and issue refund. Would never use again
3 november 2023
Antwoord van Accent Clothing
Hello Cara,
We're sorry that you were unhappy with the service you received.
I can see from all email and transactional records that everything was processed within our advised time frames, and that we did not delay any emails or refunds to you.
-Accent
Brilliant choice of products and fantastic service.
Brilliant choice of products, fantastic service and speedy delivery. I will definitely purchase from Accent again!
14 november 2023
Review zonder uitnodiging
Antwoord van Accent Clothing
Hi Chris,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.
Antwoord van Accent Clothing
Hello Jackie,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.
Excellent service
25 oktober 2023
Antwoord van Accent Clothing
Hello Roger,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.
Fast delivery great price and excellent…
Fast delivery great price and excellent quality
31 oktober 2023
Antwoord van Accent Clothing
Hello Mark,
Thank you for the review.
We're glad you've enjoyed your Accent experience.
-Rachel.
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