Everyone has been so helpful and informative. Having to get the money together for IVF treatment is stressful but Access Fertility have taken that stress away. Big shout out to Sarah for all of her he... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Extremely pleased with the service we received from Access Fertility, especially Alfie, who went above and beyond to help us. Everything has progressed very smoothly because all staff have been extrem... Toon meer
Bedrijf heeft geantwoord
We have had a great experience with Access Fertility. All staff are there at the end of a call or email for any questions. It had been a smooth journey. Thank you
Bedrijf heeft geantwoord
Great experience from start to finish with Access - specifically with Richard. He has been phenomenal especially as your clinic’s communication is a lot less than ideal. He helped us chase for informa... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Access Fertility is the first, the largest and most trusted provider of IVF Refunds and Multi-Cycle Programmes in the UK. We offer fixed fees and huge savings compared to paying clinics directly. Over 11,000 babies have been born through our programmes, and we've refunded over £17 million to people who haven't had a baby. We work with the best clinics across the UK to ensure you can access affordable IVF and to reduce the financial stress of your treatment.
Access Fertility - 100% refund if you don't have a baby
Geschreven door het bedrijf
- We help patients take the uncertainty out of IVF
- Our IVF refund programmes - 100% refund if you don't have a baby - help patients to take the financial stress and uncertainty out of IVF. We offer two cycle, three cycle and unlimited cycle programmes, all for a fixed fee. All our programmes include unlimited frozen embryo transfers and are available nationwide.
Contactgegevens
Verenigd Koninkrijk
- 03300 10 20 40
- support@accessfertility.co.uk
- accessfertility.com
Refundable IVF at Access Fertility
4,7
Uitstekend
1K reviews
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A very quick and easy way of agreeing…
A very quick and easy way of agreeing the loan. Avery professional service
29 september 2023
Antwoord van Access Fertility
Hi Paul, Thanks for your review. We are happy to hear you are satisfied with the quality of our services.
Nuestra experiencia con Access…
Nuestra experiencia con Access Fertility está siendo excepcional. Desde el día 1 nos han asesorado y nos siguen acompañando en todo el proceso.
Cada una de las personas que trabaja allí nos ha tratado con respeto y la Atencion es Excelente. Queremos destacar el trato recibido por Oriol una persona increíble que desde el momento 1 ha estado a nuestro lado asesorándonos y respondiendo a todas nuestras dudas con palabras de sinceridad, empatía y respecto. Es de agradecer que nos esté acompañando en todos las etapas de este proceso tan bonito y aveces de tanta incertidumbre que estamos viviendo.
Muchísimas gracias
11 mei 2023
Review zonder uitnodiging
Antwoord van Access Fertility
Hola Jenny, gracias por tu comentario. De verdad nos encanta leer opiniones como la tuya, es sin duda un reconocimiento que nos anima a seguir trabajando en esta línea, sabiendo como tú indicas que hay momentos de mucha incertidumbre.
Algunos de los valores que destacas son parte de nuestra filosofía en Access Fertility y que tan bien ponen en práctica nuestros compañeros de atención al paciente, piezas imprescindibles de nuestro equipo.
Te deseamos mucho ánimo con todo el proceso y, de verdad, seguimos a tu lado para todo lo que puedas necesitar. Un saludo.
They were responsive and helpful.
14 augustus 2023
Antwoord van Access Fertility
Hi Ferenc, Thank you for your review! We are so happy to hear that you had a positive experience with us.
Very easy to set up and customer…
Very easy to set up and customer service was very nice to speak to.
Online portal was easy to set up and use.
24 juli 2023
Antwoord van Access Fertility
Hi Emma. Thanks for your review. Our aim is to take stress out of the IVF journey so we are very happy to hear we were able to help!
An amazing service
An amazing service, friendly and understanding and so quick to get everything set up. They helped make the financial enormity more manageable, even increasing the support available with ‘the same sum’. And they did it in a way that was so caring of the hopes behind it all. Thanks so much.
10 juli 2023
Antwoord van Access Fertility
Hi A. Thanks for the great review. We know IVF can be a stressful time and we always try to be as compassionate as possible.
Great service
27 juni 2023
Antwoord van Access Fertility
Hi Brian. Thank you for you review. We are happy to hear about your positive experience.
Antwoord van Access Fertility
Hi Tony. Thanks for the review. We are happy to hear about your positive experience.
Don't get your hopes up
1. I am 32 years old, absolutely no health issues of any sort, no medical history to be of concern. My only - and I mean ONLY - problem was low AMH. I've had one cycle on the NHS where we got all the way to day 5 blastocyst which was transferred and unfortunately didn't result in pregnancy but to get that far is a sign that it can be achieved. I was rejected for every single refund program entirely two working days after consenting to a medical review. You have to be practically perfect to be accepted on to the program which defeats the point of needing IVF funding. I am sharing that information so other applicants can see this and wont get their hopes up and sucked into possibility of being accepted onto a refund program. Its not possible if you're not perfect. You wont get accepted onto a program unless Access Fertility think they will win financially.
2. Bedside manner is awful. Infertility is a really upsetting thing to go through and the conversation I had with them about my rejection onto the refund programs was completely apathetic. Be clear about this, Access Fertility do not care about you at all to the point where they wont even make the effort to use some bedside manner. Don't expect any gentleness or compassion.
17 april 2023
Review zonder uitnodiging
Antwoord van Access Fertility
Hi Kay. Thank you for taking the time to leave us a review.
The medical review for our Refund Programmes is based on medical data provided by the clinic. We review every patient on a case by case basis and we have a dedicated medical team that will always look at a combination of factors before making a decision.
Around 80% to 90% of patients are eligible for a Refund programme but unfortunately we are unable to accept all patients onto our programmes. We strive to be transparent in our email correspondence and literature to advise that there is a possibility that patients may not be accepted onto the programme of their choice. We aim to relay the outcome in a compassionate manner as we know that IVF in itself can be a stressful experience. We are sorry to hear that you feel this did not reflect in your experience.
We hold regular training sessions for our team to improve our processes and ensure that we maintain the highest possible standards for our patients. Patient experience is important to us and we take all feedback from our patients very seriously.
If not accepted onto a Refund Programme, patients will be able to use our Multi-Cycle Programme. This does not require a medical review and provides a significant discount as opposed to paying the clinic directly for multiple cycles.
If you wish to discuss this further, you can give us a call on 03300 10 20 40 or email us at support@accessfertility.co.uk to speak to a member of our team.
Excelente servicio de atención al cliente
Quiero agradecer a Oriol por su increíble servicio. Desde el primer momento en que contacté con el, fue muy atento y siempre respondió rápidamente a todas mis preguntas. Durante todo el proceso, utilizó todo su tiempo para asegurarse de que recibiera la mejor atención posible.
Además, su empatía y calidez humana hicieron que me sintiera muy cómoda durante todo el proceso. Su servicio fue excelente, impecable y perfecto.
10 maart 2023
Review zonder uitnodiging
Antwoord van Access Fertility
Hola Cecilia, queremos darte las gracias por tu opinión. Para nosotros es muy importante conseguir aclarar todas las dudas que vayan surgiendo, al igual que ofrecer una transparencia absoluta en lo que respecta a nuestros programas. Nos alegra saber que algunos de los valores que trabajamos en Access Fertility a diario como profesionalidad, empatía y calidad humana son reconocidos por pacientes como tú; sin duda es un aliciente para seguir haciendo lo que más nos gusta, ayudar. Te deseamos mucha suerte con el tratamiento, y no dudes volver a contactarnos ante cualquier consulta que tengas. Un saludo.
La atención ha sido de 10
La atención ha sido de 10! Oriol es fantástico y nos ha ayudado muchísimo a entender todo.
Gracias Oriol y enhorabuena por tu dedicación, por las facilidades que das y por la empatía que muestras.
3 maart 2023
Review zonder uitnodiging
Antwoord van Access Fertility
Hola María, muchas gracias por tu opinión.
Nos alegramos mucho de que hayamos resuelto todas tus dudas. Sabemos que es un paso muy importante y de verdad consideramos de vital importancia que entendáis tanto nuestros programas de FIV como el proceso de inscripción a los mismos.
Estamos muy orgullosos de poder contar con un equipo tan profesional y con un compromiso tan alto como el que tenemos.
Te deseamos mucha suerte con tu tratamiento y quedamos a tu disposición para atender cualquier consulta que te pueda surgir próximamente. Un saludo.
Giving rays of hope to the hopeless and helping…
Giving hope to the hopeless and helping hand to the needy- Geart job for humanity
2 maart 2023
Antwoord van Access Fertility
Hi Tariq. Thank you for reviewing us on Trustpilot. Patient feedback is extremely important to us and we want our patients to have the best experience possible.
Encantada con la gestión realizada por…
Encantada con la gestión realizada por Access FERTILITY. Oriol nos ha prestado una atención inmejorable, y nos lo ha gestionado todo muy rápido. Es muy amable, atento y te dedica el tiempo que haga falta. Les doy un 10.
15 februari 2023
Review zonder uitnodiging
Antwoord van Access Fertility
Hola Marisol, muchas gracias por dejarnos tu opinión. Estamos muy contentos de saber que tu experiencia con Access Fertility ha sido satisfactoria y que Oriol te ha acompañado durante todo el proceso de inscripción al Programa. Estamos encantados de haber podido ayudarte y quedamos a tu disposición para cualquier cuestión que pueda surgir en el futuro. ¡Te deseamos mucha suerte en tu tratamiento!
Ya la he escrito y se borró
Ya la he escrito y se borró, es una aplicación muy complicada.
Oriol genial, el resto mal
Toda la aplicación es complicada.
11 februari 2023
Review zonder uitnodiging
Antwoord van Access Fertility
Hola Joy, muchas gracias por tu opinión. Estamos muy contentos que nuestro compañero Oriol haya podido ayudarte con tus preguntas y guiarte durante tu proceso de inscripción en nuestros Programas de Reembolso. Sentimos que hayas encontrado complicada la plataforma Truspilot para enviarnos tu opinión, pero te agradecemos mucho nos hagas saber que tu experiencia con Access Fertility ha sido buena. No dudes en contactarnos de nuevo para cualquier pregunta que tengas, Oriol y el resto del equipo estará encantado de poder ayudarte en cualquier momento. ¡Te deseamos mucha suerte con tu tratamiento!
Medication was delivered promptly
Medication was delivered promptly. Staff on the phone were helpful.
6 februari 2023
Antwoord van Access Fertility
Hi Rachel. Thank you for taking the time to write this review. We are very pleased to hear that you had a positive experience.
Quick and easy to sort payment
7 oktober 2022
Antwoord van Access Fertility
Hi Peter. Thanks for your review. Our aim is to take stress out of the IVF journey so we are very happy to hear we were able to help!
Antwoord van Access Fertility
Hi Susi,
Thank you for your review. We really appreciate it!
Very quick and efficient
14 november 2022
Antwoord van Access Fertility
Hi Customer. Thank you for the review. We are happy to hear about your positive experience.
Excellent customer service
Called the company a couple of times regarding our package and everyone I spoke to was really helpful and polite. Responses were prompt.
20 oktober 2022
Antwoord van Access Fertility
Hi Mr P Hyde. We appreciate your feedback and are happy to hear about your positive experience.
What a scam
Do not use, this is a complete scam. We had to pay an additional £1000 in medication fees because so much medication we needed was not included in the so called ‘medication inclusive’ package we bought.
31 mei 2022
Review zonder uitnodiging
Antwoord van Access Fertility
Hi Rachel
Thank you for taking the time to leave us a review. Our goal is always to be transparent with our patients at every step of the way.
Our programmes are designed to be as comprehensive as possible. We know the IVF journey can be both stressful and expensive so we aim to provide treatment programmes that are cost effective and supportive.
Unfortunately we are unable to include every brand of medication in the IVF Refund and Multi-Cycle Medication inclusive programmes. We include the standard medication for each IVF cycle but if we were to include every different type of medication this would significantly increase the cost of the programmes for every patient. We try to make this as clear as possible to patients before they enrol and it is also included in the patient agreement. We understand it is frustrating when you are required to pay additional costs.
Patient feedback is very important to us and we strive to take a proactive approach and learn from all of our patients. We have already recently updated our patient agreement to include a clearer explanation of the medication included in the medication inclusive programmes.
We know you are frustrated by the additional medication costs but the only way to make the medications programmes as low cost as possible, for all patients, we are only able to include the standard IVF medication.
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