Accessories for the Home Reviews 

My experience is the same as everyone else. Ordered a drinks trolley given a delivery date and 4 weeks later no trolley and they won't respond to phone calls or e mails. Awful.

Further to my previous review.
My item arrived damaged, I contacted Accessories for the Home who have proved to be useless in handling a simple replacement or return. Their communication continues to be non existent leaving us with a broken item in a large (smelly) box. No replacement, no collection of the broken item and no communication. I gave them notice that I would start a charge back with my credit card company if they didn't contact me, they haven't so a charge back is now in process.
Edit. Their response is confusing, I have not ordered/bought a chair let alone 6 chairs! And I did not buy a table either! They must have me confused with another customer!
My order was for a foot stool which arrived damaged. My one and only transaction with them. And I will definitely not be ordering anything from them in the future.

Advertised as goods available online, but then after I paid £550, the order status immediately went to "On Backorder". I have chased them multiple times, and currently on week three of trying to request a cancellation and refund. Responses are poor quality and delayed. Need to keep chasing.

Continued promises of deliveries - I’ve now waited 6 weeks and still no date on when I’ll actually receive my order. Genuinely wondering if I’ve been scammed at this point.

I ordered mid October, I’ve been continuously told they will receive them soon. I was last told they’d get their stock on the 18th - a whole week later and still no update. Really unfair to treat people like this. Getting to the point I’m going to have to do a chargeback and order these items from a company who will actually send them.

I'm having a very similar experience to the other customers, an order for a coffee table placed over 3 weeks ago and apart from the initial order confirmation email, no response to my other email and when I called the number the message says 'the inbox is full', which is all very concerning. I wish I read the reviews before placing the order as there were similar tables I was considering. I was made aware that the order may take 2-4 weeks to arrive but I doubt it'll turn up next Monday since I've had no notification about dispatch. If someone could respond to me about order DIVCOMHSI that'd be great.

Ordered over a month ago. Have chased them for a reply as to where my order is. There is no response. Now wondering if I have ordered from a scam website. Don’t waste your money and avoid this website.

I ordered a cupboard 5weeks ago that indicated 2-4 week delivery which still hasn’t arrived with no update of a delivery date.
I emailed last week, then spoke to a pleasant assistant in the shop this week who assured me ‘Sam’ would email me with an update- still nothing. Although they manage to send weekly promotional email.
I looked on Trust pilot to check the company existed and found this appears the only way of possibly getting a reply from the staff .

Order cancelled and refund confirmed on the 21st October. I still have NOT received the money back - emails go unanswered, calls don't connect. £412.50 out of pocket - totally unacceptable - happy to take the money but not then refund you back what you are owed!

I’m really happy with my purchase and overall experience. The company offered the best price I could find for a product that was quite hard to source elsewhere. Customer service was excellent – they responded quickly and helpfully to all my questions. My order arrived in under a week, well packaged and exactly as described. I wouldn’t hesitate to order from them again. Highly recommended!

Have I been scammed? Payment taken but no further communication. No response to emails and messages. It's only been just over a week but I would have expected some update and replies to my emails.

I wish I could give more stars but sadly can't. We ordered a chair 5 weeks ago. After several emails to which no response and a few calls to find out what is happening we got so fed up we cancelled with the company which they seemed quick to do. It would appear that the item hadn't even been ordered despite receiving a confirmation email. We knew the product was available as we went to the direct source. The item is now coming within 7 days. Customer communication is really important and we hope this company takes this on board and improves.

The reviews are accurate. This company sold me a shelf for £200 which I then found was out of stock. I’ve been chasing a refund for well over a month and still struggling to get a reply from them. All of their items are available elsewhere - AVOID

I'm really happy with the table I ordered - and at the end of the day, that's what matters the most! I would buy from this company again, for sure.

The only reason I've dropped a star is that the comms are a little slow; I have a feeling that they are busy and short-staffed. I can understand the long delivery times with goods being shipped from overseas. The good news is that they used a brilliant courier called SGK distribution, that offered me a choice of delivery day and 3hr slot, and the courier called when he was nearing the property. This is so much better than the stress of dealing with Evri (as you'll see from my other reviews!)

Doesn't seem that I can attach a picture here, but the table really is spot on, and was super easy to assemble.

Very helpful staff, who ensured delivery within agreed timeframe. Recommended!

Promised delivery of the ordered item this week and have chased a number of times as it hasn't arrived.
No one calls back with any information despite saying they will.
Getting to the stage that I'd like my money back but I'm not sure if they are organised enough to do that.
They only seem to be available 4 days a week on short hours so it's just hard work getting hold of anyone.
I won't be ordering from them again.

I placed an order and only afterwards was I told there would be a 2-3 week wait for delivery. I contacted them several times to cancel the order but they never responded. Having now finally received it, the item is faulty but again nobody will respond to let me know how I can return or replace

It's been 23 days (12 working days) since I placed an order for Nkuku chairs, though on the website it stated they deliver within 10 working days. No tracking link, meaning they were not even sent to a delivery company.
Poor communication (one response after several chasing) is very disappointing as well.

UPDATE: I have now received my order and altered rating accordingly. It took 4 weeks and poor communication, however, the item has arrived and I am very pleased. The quality of the chair and the price is excellent. This could be a very good company if customer service and communication was improved. This particular chair was a lot cheaper than the same sold in John Lewis.

Original review: It’s been 4 weeks since I ordered the Narwana Leather Dining Chair. I have heard nothing and there is no tracking available. I have emailed for an update, but also no response. What a disappointment.

Have ordered two candlesticks two weeks ago and they have not arrived, taken payment .I have emailed and phoned with no reply, they don’t keep you informed of orders , all I’ve received is a invoice when first ordered. Will be asking for refund if I can get through to them!

Yes the are delays with delivery, yes there is no easy way of tracking your order BUT your item will arrive and you are going to love it.
We’ve just had our display cabinet delivered and I must say it was worth waiting. And if you are being impatient you can always give Sam a call and she will check where your item is and when you can expect it.