Accessories for the Home Reviews 

I would give 0 stars if I could. Would really caution to order anything from this company. Never again...

Been waiting 2 months for my items now (which should have been 2-4 weeks) and nothing in sight. Zero communication or oder updates. Emails are being ignored. Phone line goes straight to voicemail.

I've purchased from this company twice now and both orders have been positive. The furniture has been well made and exactly what I expected.

DO NOT ORDER FROM THIS WEBSITE unless you don’t mind waisting your time. We ordered a chair on 29th May. After calling them multiple times and chasing by email, we’ve given up on this. After reading other people’s comments, I think we made a right call. I don’t think you ever get what you ordered. On 5th Aug, called them and requested refund. I hope we get our money back!

Also, she is so rude. She keeps lying to you by giving you hope that the goods will be delivered soon but they never arrive. She didn’t even apologize when we cancel the order and asked for refund. SCAM!

After reading a few reviews I realized that I am in the same boat as a lot of customers who ordered through this company. I ordered a desk on 27/6/26 and have been waiting since then. Called the company twice and every time a nice lady confirmed that the delivery would definitely happen next week…
Very frustrating ( I gave 2 stars cause it will be delivered next week, I hope).

Delay after delay on delivery of my furniture then after several weeks I realised I was never going to recieve it I asked for a refund which again was delayed paypal had to intervene and i received my refund all in all it took 12 weeks where they had my money

Just following up from my previous review to tell everyone to steer clear of this company. I cancelled the order nearly 3 weeks ago after waiting over 2 months for the product. I still haven’t received a refund, despite chasing multiple times now. I’ve had ZERO response to my follow-up emails. I will be taking this up with small claims court.

My feedback seems to match every other review for this company. I ordered 4 dining chairs at the end of March and received these 3 months later. There were no updates on delivery from their side, I was chasing each week, and my phone calls were being unanswered and emails not being responded to. Every time I did manage to get through to someone, I was told 'it will be here next week', which continued time after time.

When they did arrive, one item was broken, which is no fault of theirs however it has now been 5 weeks and I am going through the exact same with the replacement item.

I would encourage anyone thinking about making a purchase, to read all of these reviews first.

I ordered 2 Pip Dining chairs from Accessories for the Home on 4th June. I called after 2 weeks without any communication and was told by Sam that delivery would be made w/c 1st July. No communication during w/c 1st July so I asked for a refund and later that week was told the refund had been processed. It is now 3rd August and I still do not have a refund. Calling is pointless as on the rare occasion that someone does answers the phone the promises made amount to nothing. I made an order, the order was not fulfilled I want my payment returned, it's that simple. My bank are now involved.

Unfortunately I didn't check previous reviews for this company. Had I done so, I would not have used them. Communications are none existent with no replies to phone calls or emails. I obtained a refund through Paypal (Accessories for the Home didn't even respond to Paypal!!) My advice would be to avoid this retailer at all cost!

DO NOT ORDER from this company at all costs!Ordered a chair for £800 and no update and no communication at all.My emails are ignored!
I have received my refund.Thank you

Awful. They take your money and then silence.
No comms on what is happening. No product.

Really disappointed with this company.

I was originally given a delivery timeframe of 2–4 weeks. I waited six weeks before chasing because I understand that delays can happen, especially with smaller businesses, but my order has now been delayed by over 10 weeks beyond the quoted timeframe.

Since then, I have emailed Accessories for the Home and Samantha around eight times and called numerous times. The only updates I have received have been after repeatedly chasing by phone, and even then communication has been extremely limited.

On several occasions, Samantha assured me that my order would be arriving “next week” or “in the next couple of days” and that I would receive an email to arrange delivery. None of these promises have been honoured. At this stage, I have no confidence in the delivery estimates being provided and genuinely have no idea if or when my order will arrive.

Unfortunately, my mum has experienced exactly the same issues with her order, including repeated delays, poor communication and missed delivery estimates. These do not appear to be isolated incidents when you look at Google/ Trust pilot reviews.

The lack of communication and customer service has been unacceptable. I have tried to be patient and understanding, but after more than 14 weeks, with repeated broken promises and now unanswered phone calls, my patience has run out.

I appreciate that delays can occur, but customers deserve honest, proactive communication rather than having to repeatedly chase for updates that never materialise.

Please can I have an honest update or a refund.

Wish I could score zero! Terrible company who took our money and seven weeks later won't respond to messages or reply to calls.
We've been told a number of times the item will be 'here next week' but it never is and now we've requested a refund. Again false promises made time and time again, before going to ground.
Don't buy from this company and if you're foolish enough to be tempted in as we were, don't believe a word you're told - The bad feedback is entirely justified and we would advise early commencement of legal proceedings to stop them taking even more people's money and causing so much stress!

I wanted to update my last review .. hoping to say it was resolved ...sadly it was more empty promises of goods being delivered next week and next week and so on ,.. I canceled order and brought elsewhere and as of today am still waiting a refund of over £1000. Like others I received a email to say it had been processed ... but nothing .. I did after leaving several messages receive a call back on Tuesday to say they would look into it and I would receive an email by Wednesday to say it was sorted ... nothing .. I have just called again this morning and left another message .. hoping this prompts a refund not more entry promises .. dealing with this company is frustrating and too stressful .. hope she sorts the issues out in as the general look of the company is good with a great website etc but no substance behind it sadly

Ordered an item that stated it was in stock, then received an email to say it was not and there would be a delay. I chased by email for updates and even stated I would visit the shop, then I got a call to say it would be with me the following week. It did not arrive!
I asked for a refund which I was advised it had been processed, NO refund has been received and again they are ignoring my emails.
I will visit the shop in the next few days.

We ordered a chair over 2 months ago. We were told 4-6 weeks delivery time but it’s now nearly 2 months and we’ve had nothing. I have sent several emails and tried to ring but nothing is successful. I’m guessing the chair is never coming! Appalling service and they lack the decency and integrity to even reply to polite emails!

Unfortunately, I have had a similar experience with most other people who have already left a review. My order has not arrived yet. I am waiting for it since April.. I have contacted them by email and phone on several occasions. My emails are rarely answered, and during my phone calls with Samantha, I keep getting reassurances about a delivery "next week" that never materialises. I have now emailed asking a refund..and I have not received a reply yet again. I am posting here as well in the hope that I will finally get a refund. ORDER NUMBER : Order ID HUKYUAQEG -

If I could leave a zero stars I would. We placed an order for some picture frames on 16/5/26 and our order came to £110. We have still not received them. My husband has contacted them twice and has been told that they are back in stock the following Friday on both occasions. When you look on their website, the date for the picture frames to be back in stock just keeps getting pushed further and further and nobody has been in touch to let us know, so we are admitting defeat and asking for a refund. Avoid this company would be my advice.

Order - COKSPUTFA

I made an order on the 16th June, nearly 6 weeks ago for a chair, after many follow-ups I was told it was being sent on Tuesday 21st July but I am yet receive anything. I just want an update on the likelihood of when I'll receive my order, this was not cheap and ultimately terrible customer service to ignore someone when asking for an update?

If there were zero stars that would be the best option.
QCFNJXHAD my order which i placed in April has still not arrived. After no communication i got through at the end of may and was told my items would be in a week later. They still havent arrived. I been given false information at every step of the way. Disgraceful that they have taken over £1000 for my order and have not bothered to update me or be truthful when communicating. I have sent multiple emails to which i have received no replies. I have been ringing all morning and nobody has picked up or called me back. Shocking customer service and i have now run out of patience.