Accommodation.co.uk Reviews 820

I had a very disappointing experience letting a flat in central London. The first tenants were very good with no issues - we had a very good manager Richard who communicated very effectively and was extremely helpful. Things went south after the first 2 years when Richard moved on, the local agent struggled to find tenants and the communication was non-existent with no interim inspections undertaken. The tenants failed to report a leak which led to a repair of thousands of pounds. Even though the agent asked the original tenants to pay for a professional carpet clean when they left (and it looked fine) they failed to ask the same of the next tenants who left the flat in a dirty state and I had to pay £500 for professional cleaning. Missing furniture was also not noted on the check out report. I have continued to receive demands for unpaid council tax and utility bills from when they lived there and the whole experience has been very upsetting. I would never use them again.

I had an outstanding experience working with Andy from accommodation.co.uk. From the very first conversation, he made the whole letting process incredibly smooth and stress-free, explaining everything in detail and always being at hand if I had any questions. Andy is genuinely friendly, easy to talk to, and immediately puts you at ease with his likable nature. At the same time, he’s wonderfully professional and straight to the point, no time wasted, no confusion, just clear communication and efficient action.

What impressed me most was how quickly he managed to find a suitable tenant. The whole process felt seamless, and his speed and organisation truly exceeded my expectations. It’s rare to find someone who combines warmth, professionalism, and results so effortlessly.

I couldn’t be happier with the service Andy provided. An absolute star, thanks again 🙏highly recommended!

Dan was a great agent- from initial inquiry to arranging the viewings there was great communication (responsive and efficient). Great showing of property very informative

Arranged a house viewing , had a text and email to confirm.. waited at the property for 40 mins , no one turned up.
Rang and emailed the office multiple times. They could be bothered to get back to me .. then I got a email 20 mins after I left saying thank you for attending your viewing . Absolute joke

So pleased with Accommodation.co.uk! Aaron helped us sort our tenancy, was prompt, polite and respectful. Definitely recommend using them, went above and beyond for us! Thank you very much Aaron.

After choosing a time slot they had provided for viewing , no confirmation email from their side even after the viewing date. I have mailed them back regarding this, no reply. Today morning they have called me back and when I was telling them all this..they literally hang up the call, which I think is not professional at all.

Chelsea, who is managing the property, is always approachable and eager to help. I can certainly recommend

I have 2 fully managed lets, but even so this company has to be closely supervised at all times. I've been hugely overcharged for repairs, and they tried to increase the percentage charge after I'd contracted with them only a few months earlier.
In September, one of my properties became available for re-let. I was assured the house would be marketed, and I waited for developments as it's an attractive family home in a nice area with a fair rent. Nothing happened, and the agent contacted me saying there'd been no interest and would I like to reduce the price? I checked all the main marketing websites, and guess what? It hadn't been advertised at all. I pointed this out and the agent corrected it. There were several offers made within just hours. Wouldn't you have thought the agent would think it odd and chase it up herself? The new tenants moved in, and new letting fees were correctly deducted by this firm. But when I checked the invoice, I found I'd also been charged for the cleaning fees which we'd agreed would come out of the previous tenants' deposit!
I've awarded an extra star for the speed and efficiency with which the cleaners were sent in over a weekend, after the delay caused by the marketing debacle.
I'm not saying a flat 'don't use this agency', but you must be prepared to keep a close eye on them.

Lovely team, quick to respond and take your care seriously when a fixture etc is needed. Easy to communicate and stress free processes
Shout out to chelsea :)

Chelsea was very helpful and highly responsive throughout our tenancy. Always willing to offer a hand or point you in the right direction with any issue.

I’ve had such a great experience with my housing manager, Chelsea. She’s always friendly, professional, and quick to respond whenever I have a question or need help. Chelsea goes above and beyond to make sure everything runs smoothly - from maintenance requests to general communication, she’s always on top of it. It’s so refreshing to have someone who genuinely cares about the residents and takes pride in her work.

Thank you Chelsea for making the whole experience so much easier and stress free 👍

Dan Butcher was incredibly efficient and very professional in finding a tenant for our property. He was easy to work with and did everything he said he would, while being flexible enough to allow us to play our part in choosing our tenant.
We would definitely use Accommodation.co.uk again, and especially Dan.

Helen, in particular, has been fabulous from the time of viewing to handing me the keys. They're understanding, handy and patient with the way they do business. I strongly recommend them.

Helen was amazing from start to finish. Professional,efficient and 100%committed to the job in hand
she guided me through the letting process and the tenant and I both found her easy to contact and deal with. I highly recommend .

I have been working with Accommodation for a few years now providing them with property Inventory services and it's a pleasure dealing with Scott, Maz and Sean, who are are a friendly responsive team.

Hayley was great - really good at communicating and very helpful throughout the process. Thank you!

I rented a property in Birmingham for 3 years.

Chelsea, my property manager, was consistently proactive and responsive. Whenever issues arose, she was prompt to help and kept me informed. Any resolutions were carried out smoothly.

Sammy, my lettings agent, was friendly and approachable. She made inspections and routine checks straightforward and stress-free.

Overall, both provided a fantastic experience, would recommended.

Super helpful the entire time. Did a great job handling our strange situation and we’re super accommodating the entire time.

Chelsea Tancred is professional and always responds to any issues/queries I have related to the property I am staying in. Overall, pleased with the service which I have been using for 2 years.

It was my first time using accomadation.co.uk and I can't speak more highly for Diane who helped me along the process from start to finish. Diane constantly kept me updated and made everything seem so easy and efficient. I'd highly recommend!