ao.com Reviews 

Purchased the 5*membership for 1 year as it was cheaper than paying for an items delivery charge (you get free delivery on membership), however I didn't agree, nor was it obvious I was signing up to a recurring membership. Didn't get a notification to say I was going to be charged again, who needs an ongoing yearly membership for the items these people sell. Can't get my money back, can't use the benefits, tried to log in to dispute the membership charge, but they locked me out of my account. Cowboys!!

Please stay away from this company thay have a AO member scheme off 100 day return well don't believe it thay just want to scam you thay don't want to replace items unless you pay them again scam scam scam

The AO.com van arrived with our freezer inside it, but the delivery men said they could not deliver it because there is no access to our property, which is absolute and utter nonsense. Eventually they told the truth: even though the paperwork clearly stated that a door reversal was required and paid for, AO.com sent a delivery team which did not have the necessary skills to carry out a door reversal. So they drove away with our new freezer! The freezer was delivered 24 hours later, causing us great inconvenience. No apology from AO.com and no gesture of goodwill, e.g. a refund of our delivery fee.

My delivery well done the drivers was excellent service but the customer service yesterday the man called Mr Shakeeb was very rude and repeating the same sentence several times and was very bad man to take from me extra money and he tooked.

I ordered a coffee maker a week ago. I was wondering where it was so I went into tracking and it seems delivery was attempted once and now the appliance has been returned to Ao.com!

No emails to me about this or even another attempt to deliver. No help available either, without hanging on the phone endlessly.

Terrible service and now I have paid for an item I won’t receive. How will I get refund if I cannot actually contact anyone?

Disgraceful and I was considering ordering new kitchen appliances - I don’t think I’ll risk it if this the issue. They were always so reliable years ago.

The delivery service is terrible, especially if you are an OAP> I was not given enough time to get down the stairs, I am on the 3rd. Floor. I then get a voice mail, "Oh we tried to deliver the machine and you were not in, we waited 5 minuets." I said, well I am downstairs now, please turn back. "No", was the response, "You will have to pay for another delivery".
Good job I paid with PayPal.
I wish I had looked on here before for the feedback. Silly me.

Bought an indesit dishwasher, part missing, phoned and supposed to send correct part,no, phoned again and Dillion never phoned me back, phoned again and part supposed to be ordered but who knows, shocking customer service, I won't phone back as I've had enough, shocking way to treat repeat customers.

Summary: Delivery was booked for 31st August when I had workmen here to do the unpack/install. Delivery failed (supposedly a maintenance issue with vehicle). Delivery re-booked for 7 am - 12 noon 5th Sept. It's now 2 pm and still not arrived.
Details: On 31st August tracking showed that delivery stalled 5 drop-offs before mine, round about lunchtime. Later in the day I had a phone call from an blocked number. Caller said she represented the logistics company and explained that the van had developed a fault and delivery couldn't be made today and wanting to rebook for Friday morning. (On the day of delivery I had 2 workmen here waiting to do the unpack and install).
Friday morning didn't work for me. I suggested Friday afternoon but this didn't suit the service representative. The call closed without the re-delivery booked. Later another service representative, a male this time, phoned the mobile number I had provided upon ordering. After confirming he had the right person, he told me the call was being recorded then asked me for my details including email address and phone number claiming that he needed the information for 'security' purposes. I felt very uncomfortable, had a gut feeling something was off about being asked for so much information which, if he were really a customer service agent of AO.com, surely would already be available to him on his screen. If the purpose of asking all the questions is really to ensure the security of the customer, it wasn't working as I began to think it was a phishing scam. I gave him sufficient information to confirm I was the customer and suggested we move on to re-booking the delivery (which I assumed was the purpose of his call) but he claimed he was unable to do that unless I complied with his request to answer all his 'security' questions. It sounded like he was in a call centre, although when I asked to speak to his supervisor, he claimed he didn't have a supervisor and was working from home, subsequently retracting the lie and admitting he was in the office. I have tried to re-book delivery via the website but the chatbot can't help. I wonder if AO.com needs to review their customer service practices and re-train their agents (or switch logistics company). I think it's grossly unfair that if a failed delivery was my fault, I'd forfeit the delivery fee but when a failed delivery is their fault, their service reps require customers to jump through 'security' hoops and fail to have the item delivered in a timely manner.

I purchased a Beko washer/dryer machine and the machine I found to have a dent on the side but only discovered it too days later as the machine has a dark silver colour to it.
The delivery was a nightmare at first they didn't even realise a disconnection and a connection needed to be done even though I purchased this to be done. They broke the cold water tap to the connection of the washing machine hose. They ask for a drill which I didn't understand why. When they left I had amounts of water dripping all around under the sink cupboard and on the floor which I had to deal with myself as they left a leak because they did not fit the machine hose connection properly.
All in all I believe that the delivery drivers need customer care training and plumbing training as I am an upset customer.
I will not buy big appliances from ao.com again and had cancelled my electric cooker purchase as I do not want the same delivery drivers making another mess in my Flat.

Excellent and helpful customer service. I had some issues regarding my delivery and when I contacted the CSR via online chat I received excellent service and my problems were resolved.