Customer Service has NOT been ever adequate not even answering several of my messages and when they do it is too late to take advantage of a sale. And when they send out notices they're not timely... Toon meer
Bedrijf heeft geantwoord
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So first off products were amazing quality. very nicely put together and sturdy without being uncomfortable. Secondly Customer service is super, had a small concern and it was handled quickly and ef... Toon meer
Bedrijf heeft geantwoord
Ordered a toy and still didn't recieve a shipping confirmation in 2 months. Messaged customer service, they claimed they no longer carried it and said I can pick something else but I wasn't interested... Toon meer
Bedrijf heeft geantwoord
The prostate toy I purchased works amazing. However after a few weeks it stopped working - I sent in a replacement order with videos to show what was the problem, and Acmejoy was very helpful and quic... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
AcmeJoy is a seductive toy store run by a group of folks who wish to expand their sexual horizons. We want to help individuals identify and liberate their sexual urges in a healthy way because many people don't have a good understanding of sex. We want everyone to be honest with themselves and accept who they are. Acmejoy provides high-quality vibrators, masturbation cups, and anal toys, among other things. Fast and discreet delivery, as well as free standard shipping on orders of $69 or more. Welcome to take a look around our enticing store!
Contactgegevens
Verenigde Staten
- support@acmejoy.com
- acmejoy.com
3,4
Gemiddeld
521 reviews
Heeft 76% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
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Customer Service has NOT been ever…
Customer Service has NOT been ever adequate not even answering several of my messages and when they do it is too late to take advantage of a sale. And when they send out notices they're not timely nor even still relevant. For example:
Why would they send me a message almost a month late advising me my points were about to expire when they had already expired? Why tell us they will always notify points are ABOUT to expire and not do that.
Now I'm waiting on a response to a product I received 6 days ago that does not work. One more day and they would not accept my message. Will they reject it because they wait for a week to read it? Its really too bad because I like their products but may decide to go elsewhere if they ignore this message.
19 april 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
Normally we respond in 24 hours generally and give you a solution for your problem(Excluding weekends and holidays), if not receive reply from us, maybe the email is blocked, you could check the spam box and see if there are any emails from us.
This is our email account: support@acmejoy.com, you can give us a reply by this email if you cannot find any records.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
Best Adult products
Great store awesome products and a place you know is private can't say Enough Great stuff about them
12 april 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
Your kind words mean a lot to us. We’re thrilled to know that you’re satisfied with our service. We strive to provide the best experience for our customers, and your review is a testament to our commitment. Thank you for your support!
Best regards,
AcmeJoy Customer Service Dept.
Nymph unit failed after a few uses
5 maart 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product.
While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry.
But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: support@acmejoy.com, you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
Great Product and Great Replacement Service
The prostate toy I purchased works amazing. However after a few weeks it stopped working - I sent in a replacement order with videos to show what was the problem, and Acmejoy was very helpful and quickly sent me a replacement. Thanks!
15 maart 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
Thank you very much for your understanding and patience as we worked through this issue.
We’re honored by your excellent review! It’s customers like you who make our job enjoyable and rewarding. We’re committed to maintaining the high standards that have earned us your praise. Thank you for your kind words and continued support.
Best regards,
AcmeJoy Customer Service Dept.
So first off products were amazing…
So first off products were amazing quality. very nicely put together and sturdy without being uncomfortable.
Secondly Customer service is super, had a small concern and it was handled quickly and efficiently! highly recommend this company and definely will be buying more with confidence!
18 maart 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
Thank you for taking the time to share your positive experience with us. We are thrilled to hear that you are satisfied with our service. Your feedback is invaluable to us, and it motivates us to continue providing the best possible service to our customers.
We appreciate your trust in our company and look forward to serving you again in the future.
Best regards,
AcmeJoy Customer Service Dept.
never received product they said 3to5…
never received product they said 3to5 days and still no product item shows up on shop as still waiting for conformation just another web sight taking your money i used them 1 time befor and all was fine now who knows what is happening ill have my credit card company investigate
22 februari 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: support@acmejoy.com, you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
Stole my money!
Ordered a toy and still didn't recieve a shipping confirmation in 2 months. Messaged customer service, they claimed they no longer carried it and said I can pick something else but I wasn't interested in anything else, I just wanted my money back. I had to constantly send emails and threaten to report to the better business beareu to even get a reply back. They claimed they were doing "end of year maintenance" and my refund would be sent out beginning January. Its now almost March and they are claiming the same "maintenance" bs, they took my money!! I hope no one ever orders from these dumb fuckers again! I dont even know how they arnt shut down by now because im not the only one.
6 december 2025
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: support@acmejoy.com, you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
I should have check Trustpilot First
I should have check Trustpilot to find out how poorly Acmejoy’s customer care takes care of their customers. I purchased an item that does not work. I plugged it in and left it plugged in for three days. It still does not work. There is a on/off switch that is supposed turn on other options, ie heat, waving, and speed. I have written to their customer care group four times in a week with no reply. All I want is to have it replaced or repaired. No comments what-so-ever. I also tried to look up their facility in New Jersey. They are not shown as being residing at that address
5 februari 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
We respond in 24 hours generally and give you a solution for your problem, please don't worry.
In public holidays or weekends, we may delay replying.
If you have any questions, please feel free to contact us.
This is our email account: support@acmejoy.com, you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
really bad quality
4 februari 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
But based on our after-sale policy, after we confirmed the problem of the product, we will arrange to resend a new product to you or give you a refund for the broken product.
While you feedback the problem, you can send a video of the product or some pictures of the product. We just need video or pictures of the product, this will not violate your privacy, please don't worry.
But from your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: support@acmejoy.com, you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
30 DAYS no delivery (220659)
30 DAYS no delivery (220659), claimed the address couldn't be shipped to because of special instructions. THEY HAVE DELIVERED TWICE BEFORE TO THE EXACT SAME ADDRESS. I was asked to update the address which I did. Even sent them 4 different emails, to ensure the correct address was received as requested by the proper people. I had to replace the intended gift with a similar one from an eBay Store, that one was received in 4 days. NOT GOOD SERVICE
10 januari 2026
Review zonder uitnodiging
Great customer service
When my purchased product went out of stock, the team was quick to find a matching replacement!
2 februari 2026
Review zonder uitnodiging
DO NOT ORDER ANYTHING FROM THIS APP ! ! ! Total scam hit me for $500.00 and over the border charges ! ! !
I ordered $200.00 worth of stuff from acmejoy and never received anything but an order confirmed email . . .
Also I’ve received 5 over the border charges and 5 different charges of 100.00 each since I placed this order ! ! !
Don’t order anything from this website it’s a total scam and will rip you off again and again that’s a 💯% fact trust me forget about this app go to Adam and Eve ! ! !
16 januari 2026
Review zonder uitnodiging
Acquisto effettuato il 17 gennaio
Acquisto effettuato il 17 gennaio, non hanno ancora spedito, inviato 5 mail per informazioni non si degnano nemmeno di rispondere.
Non sono assolutamente seri.
24 januari 2026
Review zonder uitnodiging
Order #100852924220
Order #100852924220
I ordered on the 13th still waiting, sent two emails no response, went to their official site and put in my password and they say I don't have an account,They sure took my money real quick
13 januari 2026
Review zonder uitnodiging
Non responsive customer service!
I ordered from this company on Jan14th and its now Jan 21st and I have yet to receive a notice of shipment. I reached out to customer service via both email and direct message with no response the email has now been over 48hrs and the direct message over 24hrs. The customer service is horrible and they are non responsive. Buyer beware!
14 januari 2026
Review zonder uitnodiging
Bonjour toujours pas reçu ma commande
Bonjour toujours pas reçu ma commande
Commande paye le 9 et toujours pas traité avoir si c'est pas une arnaque 😡
14 januari 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
We sincerely apologize for the situation you encountered.
We are happy to assist you with this matter, but we were unable to locate your order record. Upon verification, we note you are located in France while our company is based in the United States. Did you place your order through our French website?
We kindly request that you contact the customer service department of our French website to report the issue. They will resolve the matter for you, so please rest assured.
If you did indeed purchase items from our company's website, please provide additional information to facilitate verification.
Our email address is: support@acmejoy.com. You may reply directly to this email.
To expedite resolution, we sincerely look forward to your response.
Sincerely,
AcmeJoy Customer Service Department
Buyer Beware POOR CUSTOMER SERVICE this…
Buyer Beware POOR CUSTOMER SERVICE this place will Never respond to your email 📧 plus no phone service RED Flag ,This is why I hate doing business on line too many scammers
3 januari 2026
Review zonder uitnodiging
Antwoord van acmejoy.com
Hello!
We sincerely apologize for the delay in responding to your message—this is far from the level of service we aim to provide.
An unusually high volume of customer inquiries recently has slowed our response times. Our team is working overtime to address each message in the order received and is making every effort to catch up.
To resolve your issue as quickly as possible, could you please provide your order number? Upon receiving it, we will prioritize your request and respond immediately.
Thank you for your patience and understanding—we truly appreciate it!
Fake scam company
Fake scam company. Ripped me off 70 dollars do not buy from them .
8 december 2025
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Valued Customer,
We are really sorry for the problem that you have encountered.
From your description, we cannot be sure which one order that you mentioned, or whether you ordered from us or not, could you please provide more information to us for confirmation?
This is our email account: support@acmejoy.com, you can give us a reply by this email.
In order to deal with the problem for you soon, we sincerely look forward to hearing from you.
Best regards,
AcmeJoy Customer Service Dept.
Ordered torso n cleaning kit dec 14 16…
Ordered torso n cleaning kit dec 14 16 no response from customer service on tracking today got email stating cleaning kit is in route but torso hasn't been given to ups why not sent together . Update was scetched product showed 2 weeks late amazing torso suction vibration. Glad the wait is over n it actually showed up products get 5 star customer service I'll be forgiving because it was holidays I couldn't imagine how busy your email was peace n love
12 december 2025
Review zonder uitnodiging
Antwoord van acmejoy.com
Hi!
Thanks for asking about the separate shipment—sorry for any confusion!
The doll and your other products are sent separately because they’re stored in different warehouses (we keep large dolls in a special warehouse for better protection).
Don’t worry, both parcels are on their way , and we’ll send you tracking info for all of them. They should arrive around the same time!
Let us know if you need any other updates 😊
This company is nothing but a scam and…
This company is nothing but a scam and a rip off. I have been trying to get a refund for over a month. It started when they sent my order and delivered it to one of my neighbors. Great huh? Delivered something that no one should see but you to your neighbor!
I have been trying to get a refund and all they do is keep telling me they will reship it. There are probably now 10 personal items delivered to my neighbors. Don't trust this company it's a scam!! And yes they have had my correct address the entire time.
23 november 2025
Review zonder uitnodiging
Antwoord van acmejoy.com
Dear Customer,
We sincerely apologize for the serious error in delivering your personal items to a neighbor's residence—this must have caused you significant inconvenience and embarrassment. We bear full responsibility for failing to properly monitor the entire logistics process and promptly prevent this issue.
Please note the following: We shipped using the accurate delivery address you provided. This misdelivery resulted from a sorting error by the carrier during the final delivery stage. However, we fully recognize that as the responsible party for your order, we cannot solely attribute this issue to the logistics provider and must take full responsibility for resolving it.
To rectify this error, we have urgently contacted the logistics company and instructed them to collect the misdelivered package discreetly from your residence, ensuring your privacy is protected throughout the process.
Additionally, we are offering a 15% storewide discount code with no minimum purchase requirement as a gesture of apology. Please contact us at support@acmejoy.com to claim it.
This incident has exposed gaps in our logistics oversight. Moving forward, we will strengthen contractual requirements with carriers and implement a dual-verification mechanism at delivery points to prevent recurrence. We sincerely appreciate your understanding and hope for your continued support.
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