Left a review earlier was disappointed in customer service and no info on order but they emailed me apologized and gave me 10 refund on what I had got which is good to me others wouldn't do that. My... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
After I've received my order,I realised I've order the same products twice. Customers service was really good to help to solve my problem. I would recommend that website. Quick delivery, good custoner... Toon meer
Bedrijf heeft geantwoord
Customer service is excellent. Quality products and very lifelike dolls. Variety of product for both men and women. Girlfriend very excited for our next purchase. Again , customer service top notch to... Toon meer
Bedrijf heeft geantwoord
I ordered an item from best vibe paid for it and never got my item they asked for my order number and the email address I used nothing happened I asked for my money back I got nothing do not trust thi... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Discover the variety of sex toys for men, women, and couples.Fast Delivery, Toll Free & Friendly Customer Service. Private & Secure.Types: Vibrators, Dildos, Anal Sex Toys, Male Masturbators, Bondage & Fetish, Lingerie.
Contactgegevens
Verenigde Staten
- service@bestvibe.com
- bestvibe.com
3,4
Gemiddeld
870 reviews
Heeft 92% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 48 uur
Zo gebruikt dit bedrijf Trustpilot
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Hi so I ordered but the product is way…
Hi so I ordered but the product is way to big still in packaging not been Touch ID like to return for refund as I’ve ordered a different one from you guys
2026041417152058567
17 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer,
We sincerely apologize to learn that the product you received was the wrong size.
We fully understand your situation and offer our deepest apologies for any inconvenience this may have caused you.
We have instructed our customer service team to assist you with the return process via email; please kindly keep an eye on your inbox.
We sincerely appreciate your understanding and continued support. We hope to resolve this issue to your complete satisfaction and look forward to providing you with even better service during your next shopping experience with us.
Should you have any questions, please do not hesitate to contact us.
Best regards,
Bestvibe
I maintained contact with best vibes…
I maintained contact with best vibes which is the best thing you can do. My item was out of stock but was able to make a switch and still receive my item on time.
17 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer,
Thank you so much for your kind words, and for consistently communicating with us in such a friendly and positive manner. We are deeply grateful for your understanding when your originally selected item was out of stock; we are also delighted to have been able to assist you in switching to an alternative option and ensuring that your order was delivered on time.
Your satisfaction is of the utmost importance to us, and we will continue to do our very best to provide you with exceptional service. Thank you again for your support!
Sincerely,
Bestvibe
After I've received my order,I realised…
After I've received my order,I realised I've order the same products twice. Customers service was really good to help to solve my problem. I would recommend that website. Quick delivery, good custoner service .
7 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer,
Thank you so much for taking the time to leave us such a heartwarming review!
We are delighted to learn that our customer service team was able to promptly assist you in resolving the issue with your duplicate order, and that you were also satisfied with our fast delivery service.
Your support means a great deal to us, and we sincerely appreciate your recommendation. We look forward to serving you again soon!
Sincerely,
Bestvibe
Good customer service
Bought my first, but the postcode was wrong so didn’t receive it, so emailed them to say I didn’t receive it and they sent me a replacement straightaway very quickly with correct postcode. Very supportive and efficient customer service
14 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Hi there,
Thank you so much for taking the time to share your positive experience! We’re really sorry about the initial postcode error that caused the delay, but we’re delighted we could arrange a replacement quickly and resolve the issue smoothly for you. It’s great to hear our customer service was supportive and efficient. We truly appreciate your understanding and trust, and we hope you enjoy your purchase.
Best regards,
Bestvibe
All good so far
Left a review earlier was disappointed in customer service and no info on order but they emailed me apologized and gave me 10 refund on what I had got which is good to me others wouldn't do that. My order is in transit and im hoping its good when I finally receive it, if so ill redo my 3 star to 5 and update my review for them
Order number ID2026041100574863802
14 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer
Thank you for sharing your feedback and for giving us the opportunity to make things right. We truly appreciate your understanding regarding the earlier confusion and are glad that the $10 refund helped.
We are excited that your order is on its way and hope it meets or exceeds your expectations when it arrives. Your satisfaction is very important to us, and we would be grateful if you consider updating your review once you receive and enjoy your product.
Thank you again for your patience and support—it really means a lot to our team!
Upset customer
I ordered an item from best vibe paid for it and never got my item they asked for my order number and the email address I used nothing happened I asked for my money back I got nothing do not trust this place it is a rip off.this is my second review because I am very upset with this place I don't think it's real.
11 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer,
We’re truly sorry to hear about the issues you’ve experienced and appreciate you sharing your feedback. However, as you haven’t provided an order number or email address, we’re unable to identify your specific order. To assist you as quickly as possible, could you please provide the order number or the email address used when placing your order?
Once we receive this information, we’ll investigate the matter right away and ensure it’s resolved to your satisfaction.
Thank you for your understanding and patience. We look forward to hearing from you.
Best regards,
Bestvibe
Customer service is excellent
Customer service is excellent. Quality products and very lifelike dolls. Variety of product for both men and women. Girlfriend very excited for our next purchase. Again , customer service top notch to help with any questions.
8 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear customer,
Thank you so much for your wonderful review and kind words! We’re thrilled to hear you’re delighted with our lifelike dolls and product variety, and that our customer service exceeded your expectations. It makes us really happy to know your girlfriend is excited for your next purchase — we can’t wait to assist you again soon.
Thank you for your support and recommendation!
Best regards,
Bestvibe
Bought my first s** doll
Bought my first s** doll. As you can imagine I'm anxious about delivery . And to make things worse this company does not offer any tracking , or reply to any emails . Disgusting service , the worst customer service I ever encountered. I still have not received my product or information regarding what's going on. Live chat is just a bot that makes you go in circles , will never buy from here again
6 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Great products
Great products , better service had an issuse with a product and it was replaced no questions asked , very highly recommended.
2 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear customer,
Thank you so much for your wonderful review! We’re really glad you love our products and appreciate your kind words about our service. We’re sorry to hear there was an issue with your item, but we’re happy we could resolve it quickly with a hassle‑free replacement. Your recommendation means a lot to us, and we look forward to serving you again soon!
Best regards,
Bestvibe
REALLY slow shipping
REALLY slow shipping, so slow in fact i would presume they are not holding stock, but just drop shipping from china!
A week after the order, got a Royal Mail notification saying it was received, but will be a week before delivery!
2 april 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
BEWARE OF BESTVIBE
BEWARE OF BESTVIBE
I requested a cancellation for Order #2026031823004882137 within ONE HOUR of purchase. BestVibe’s official policy states that cancellations within 24 hours are processable. Instead of honoring this, support claimed the item had already 'shipped,' even though the UPS label was created before I even placed the order.
They are refusing to cancel the transaction and ignoring their own written terms. I am giving BestVibe 24 hours to process my full refund and confirm the cancellation of my order. If this is not resolved within that window, I will proceed with a formal Chargeback through my bank and report this merchant for deceptive trade practices.
17 maart 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer,
We sincerely apologize for any confusion or inconvenience this may have caused you. Our system is configured to automatically process orders and ship them immediately; unfortunately, your cancellation request was submitted outside of our customer service team's operating hours. Consequently, by the time we reviewed your request, the order had already been fully processed and dispatched.
However, please rest assured that there is no need to worry. When the package is delivered, simply refuse to accept it directly upon arrival; once the package is returned to our warehouse, we will immediately process a full refund for you. We have not disregarded your needs—nor the established protocols—in any way; rather, we are committed to resolving this issue properly to ensure your satisfaction, and we greatly appreciate your understanding.
Thank you for your patience and cooperation. Should you require any further assistance, please do not hesitate to let us know.
Sincerely,
Bestvibe
I ordered an item in Feb and after 2…
I ordered an item in Feb and after 2 weeks of not receiving it, I reached out for an update and they told me it was out of stock and maybe would be in March. Imagine a company who sells stuff they dont actually have! I asked for refund which they agreed to, they took my money on the 20th Feb its now 13th March and I still haven't been refunded. Avoid avoid avoid.
13 maart 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer,
We sincerely apologize for the delay in responding. We have refunded you as promised and are actively communicating with you to seek a better solution.
We hope you can give us another chance to remove the negative review.
For any questions, please feel free to contact us at: service@bestvibe.co.uk
Best regards，
Item failed during warranty period
Item failed during warranty period. BestVibe made good on the warranty and sent a replacement quickly.
2 maart 2026
Review zonder uitnodiging
Failed Delivery, Excuses on Excuses
Maybe the products are good. I would not know. After confirming that my delivery had failed due to some stupid issue on their end, I decided to cancel my order because I no longer trusted them, and the customer service team then proceeded to procrastinate as much as humanly possible, evidently hoping I would get bored and abandon my refund request despite being within the eligible window for a refund as per their policy. I am actually still waiting to resolve this, and my bank have been very supportive, but the customer service at BestVibe is frankly shocking. I don't know if they are a legitimate business--I even extended an olive branch, saying they could try again with the delivery if they offered some small discount as compensation for the inconvenience--but I would recommend staying away from BestVibe and I will not be purchasing from them again.
1 februari 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer
We sincerely apologize for the delay in our response.
We also deeply regret your unpleasant shopping experience with us. We will do our best to help you resolve your order issue.
However, we have not yet found an order record matching the information you provided.
We highly respect your privacy, and similar situations have occurred before. We want to ensure your issue is handled properly and resolved as quickly as possible.
To help you resolve your issue quickly, please provide some additional verification information:
1. Your order number.
2. The email address you used when placing the order.
If you do not wish to provide this information here, please feel free to contact us via email. Our official email address is service@bestvibe.co.uk.
If you did indeed order from our website, please rest assured that we will provide a satisfactory solution as soon as we confirm the issue.
We sincerely hope your issue can be resolved as soon as possible.
Best regards，
Ordered 2 items - 2nd non discreet packaging. Fuming.
Ordered 2 items. First arrived, discreet. Second arrived several days later, today infact, absolutely non discreet. Plain box yes, but product description label clear as day for all to see - delivery guy and my house mate who took the delivery in, as I wasn't home. Never again. Do not use this website, or use at you own risk. Once Bitten.
10 maart 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer,
We sincerely apologize for the delay in responding. We have contacted you via email to confirm your order information. We will actively communicate to resolve your needs.
We fully understand your feelings and are deeply sorry for this. We are willing to offer you a 20% discount for your next purchase. Please contact our customer service team at any time if needed to claim it. We hope you can give us another chance.
I would be very grateful if you could remove the negative review after the issue is resolved.
Thank you again for your support and understanding.
Bestvibe UK Customer Support"
Please avoid at all costs and it took…
Please avoid at all costs and it took a week for them to even think about giving me my refund. They've asked me multiple occasions and multiple emails. If I confirm that I want to cancel my order. Yes I confirm. I want to cancel my order but they've asked me loads of times on it and they still haven't sent me my refund. It's been a week now. I'll be rising a investigation against this company
6 maart 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear customer,
Thank you for taking the time to share your feedback. We sincerely apologize for the frustration and inconvenience you’ve experienced regarding the cancellation of your order and the delay in your refund.
We understand your concerns and would like to confirm that your refund has now been processed. Please note that depending on your payment method or bank, it may take a few additional days for the funds to appear in your account. If you do not receive it within a reasonable timeframe, please don’t hesitate to contact us, and we will investigate further on your behalf.
We also regret any repeated or unclear communication you may have encountered during this process. Your experience is important to us, and we are taking steps to improve our customer service to prevent similar situations in the future.
Thank you for your patience, and please feel free to reach out to us at service@bestvibe.co.uk if you need any further assistance.
Best regards,
Masturbator
I ordered the heaven masturbator i tried it for a few weeks and found it was not for me but it was very good
Great manufacturer and quality as the company offers a 180 day no bother refund policy and I did i am going to order another model great friendly service great selection of products
22 januari 2026
Review zonder uitnodiging
Bestvibe has great customer service!
Bestvibe has great customer service and stand behind their products. I had a problem with one of the devices and they shipped me a replacement.
28 februari 2026
Review zonder uitnodiging
We have received no communication about…
We have received no communication about our order and it has not shipped, and our email to the company has not been answered. It's been 3 weeks. This has been a really poor experience and I think this company might be a scam.
Receipt #1858-9522
Order #2026020101020985131
31 januari 2026
Review zonder uitnodiging
Antwoord van Bestvibe
Dear Customer,
Thank you for your message, and please accept our sincere apologies for the delayed response.
Due to the Spring Festival holiday, we experienced a temporary backlog of emails, and we only recently became aware of your message. We truly appreciate your patience and understanding.
We would like to better understand your concerns. Could you kindly let us know the reason for canceling your order? Your feedback is very important to us and helps us improve our products and service.
If the product did not meet your expectations, we would be happy to offer an exchange for a different item of your choice. Additionally, we would like to include a small complimentary gift as a gesture of goodwill.
If you prefer a refund instead, we fully respect your decision and can arrange it promptly according to our return policy.
Our goal is to resolve this matter to your satisfaction. If you feel that the issue has been properly addressed after our resolution, we would truly appreciate it if you would consider updating your review based on your final experience with us.
Please let us know how you would like to proceed. We are here to help and look forward to your reply.
Sincerely,
BestVibe
Stand by their products
Great customer service. I received a defective product and they were quick to replace it. No questions asked. I will definitely shop with this company again.
4 februari 2026
Review zonder uitnodiging
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