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We design high performance and sustainable running gear.
Frankrijk
3,9
19 reviews
Heeft 75% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Stock pas à jour
Service client compliqué à joindre communication en anglais en espagnol 🙄
On me dit que la commande est expédiée puis que la taille est indisponible
J’attends un remboursement j’espère que ce sera rapide
Super qualité, expédition rapide.
Ça donne déjà envie d’avoir une tenue supplémentaire
Vraiment top la qualité est superbe et la livraison rapide.
Can’t say about quality of product, been waiting since the 15/05 for delivery and from what I can make out it hasn’t even shipped yet!!! Ordered shorts that were too small and the cost of returns is horrendous. Communicating either on WhatsApp or email is painful as responses are very slow. Not a happy shopping experience.
Antwoord van Act Running
We’re very sorry for your experience.
First, our sincere apologies for the lack of communication. We should have responded much sooner. Due to an issue in our customer service process, we missed your messages, but that’s our responsibility and we’re sorry for the frustration this caused.
We have now replied to you and are working on resolving the situation as quickly as possible.
Thank you for your feedback, and again, we’re sorry that your experience with ACT did not meet expectations.
The ACT Team
If you live outside the EU, be prepared for a very difficult returns process. You will need to handle everything yourself, including finding a shipping company and sorting out tax payments, and that is assuming the customer service team actually responds to you.
I ordered a pair of trainers and initially had a few questions about sizing and discount codes. The responses were quick, usually within a few hours.
When I told them I wanted to return the shoes, they explained that they could not process my return because I am based outside the EU and that I would need to arrange the shipment myself. I started doing exactly that, but DPD required specific details from the company, including a VAT number, EORI number and phone number. That's when the communication stopped entirely.
I emailed them on 12 May asking for this information and heard nothing back. That was over a week ago. I have sent three follow-up emails. Still no response.
I now have one week left before the return window closes, and I am sitting on a pair of shoes I cannot wear, having lost the money entirely.
What adds to this frustrating experience is that nowhere on their website does the company make it clear about the returns process for customers outside the EU. Had I known this upfront, I would have not made this purchase.
Antwoord van Act Running
Hi,
First of all, we are genuinely sorry about the delay and the frustration this situation caused.
We were missing a piece of information internally before being able to provide you with the correct return details, but we should absolutely have kept you updated instead of leaving your emails unanswered.
We fully understand how frustrating this must have been, especially with the return window approaching. We have now replied to you with all the requested information so we can move this forward properly.
Regarding returns outside the EU, you are right that this process can currently be more complex than within the EU, as customers need to arrange the shipment themselves. Following feedback like yours, we recently implemented a dedicated pop-up message on our website to clearly inform non-EU customers before ordering. If you did not see it during your purchase journey, we would really appreciate if you could let us know, as there may have been a technical issue on our side.
Again, we sincerely apologize for the experience and thank you for taking the time to share this feedback. It is genuinely helpful for us to improve.
Thibault
J'ai acheté un t shirt et des chaussettes. Très bonne qualité. Le t shirt a vraiment une coupe très sympa et très confortable pour la course. J'espère qu'ils vont développer d'autres couleurs car leur produits sont vraiment top.
petite erreur sur une taille dans la commande, un email envoyé et problème résolu
maillot reçu texture très agréable
couleur maginifique je recommanderai
merci !
La qualité est vraiment au top et les produits sont canons!
Bravo Act Running d'avoir su combiner éco-responsabilité, style et qualité !
Une écoute idéale, un geste commercial appréciable, des produits de qualité !
Nice products, good quality and service; I will repeat for sure
Muy buen producto, muy buen servicio y una marca muy chula.
Très sensible au design et au confort des pièces, je m'équipe chez ACT depuis près d'un an et suis très content.
Service client au top avec une solution proposée rapidement sur un problème produit évoqué.
J'ai les chaussures C1 de chez ACT. Paire légère avec un bon amorti qui nous propulse vers l'avant. Elles s’adaptent facilement à tout type de sortie : footing tranquille, fartlek ou sortie longue, elles répondent présentes partout. C’est un petit nuage, une paire polyvalente qu’on choisit quand on ne veut en emporter qu’une seule, sans se poser de questions. Je les adore !
Pour les vêtements, rien à dire honnêtement très bonne qualité. J’ai eu un problème avec une casquette et le service client a été vraiment très réactif. Je vous remercie encore pour cela. C’est un 10/10 pour tous les services.
I was initially attracted to this brand because of its innovative branding, but the overall experience was extremely disappointing.
The delivery took almost a full month, despite initial communication suggesting only a minor delay. The delivery date was postponed multiple times, and I had to find out myself that one of the items was out of stock. Communication was slow, with email responses sometimes taking several business days. At one point, I was informed that the first shipment had been lost and had to be resent.
To make matters worse, commercial gestures that were promised on two separate occasions to compensate for these issues were not honored. This repeated failure to follow through only added to the frustration and clearly reflects poor internal communication.
I have not yet been able to properly test the products themselves, so I cannot comment on their quality. However, based on the service alone, this was a very disappointing experience.
This was my first purchase with this brand, and it will also be my last.
Antwoord van Act Running
Hello Christophe,
Thank you for taking the time to share such a detailed review.
First and foremost, we are truly sorry.
What you describe is very far from the experience we want to offer, and we fully understand your frustration. This situation clearly reflects a series of mistakes on our side, which should not have happened.
ACT is a young brand. We focus a lot of energy on designing high-performance products, and in this particular case, our service level did not match the standards we aim to uphold. We take full responsibility for this isolated situation.
The delivery delays, the lack of proactive communication, and especially the commercial gestures that were promised but not honored are not acceptable. We are sincerely sorry for the disappointment this caused.
We truly hope that the products you received meet your expectations in terms of quality and performance. If you are open to it, we would of course still like to send you what was initially promised and make things right.
Thank you again for your honest feedback. It helps us improve and do better.
Thibault
Livraison super rapide, whatsapp très réactif en cas d'hésitation sur un produit, une taille. Matériel SI agréable à porter : bref au top !
Super produit ! La matière des t-shirt est ultra légère. Testé et approuvé sur le marathon de Paris
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