Act+Acre Reviews 

Awful experience, avoid. Won't even refund me.
Accidentally bought something that wasn't approved, when trying to enter a discount code it automatically took my money and charged me full price. Not only that when the item arrived, it wasn't large enough... contacted them and apparently im not eligible for a refund because its a final sale item.. no where did it mention this either... so hair towels and final sale items aren't returnable, despite saying they offer 90 days and 35 days returns for eligible items... but this order is.under a final sale item which wasn't even made clear to me before adding to basket, as its also this same price in other online stores.
Disgusting. Do not purchase from here.

The worst customer service ever! I never got my order. There was a mix up at the post office and it was lost. fYI, I am a subscriber. Customer service refused to assist me unless I proved that I opted for shipping insurance? There is no option for this when you subscribe. I am going to credit company to dispute the charge. Awful and untrustworthy brand!!

Fast delivery. Ordered 2 hair serums. Excited to try their premium products!

Great products bad customer service. I tried these out after most hair care brands were irritating my scalp (even medicated/GP provided ones). Within a few days the irritation was gone, and I was a covert to the brand. My hair also felt thicker, and looked shinier, and had less shedding and breakage within a month.

All went well, but my subscription was auto-set to deliver every 2 months which was too soon for me. I changed this in the manage subscription panel to 4 months. However, at 2 months more was sent and I was only notified after it was already being shipped. There was no reminder message to say it's due soon.

The first time this happened I thought maybe I had not done it right. So accepted the order and reset the subscription to deliver every 4 months. 2 months later and the same thing happened again. So this time I contacted customer service asking them to not ship this order and look into the issue. Something (not me) keeps resetting my order to ship every 2 months - perhaps an issue with their shopify integration.

However the customer service team did not cancel the order as requested and it has now shipped and I am being charged a lot of money. They have not agreed to look into the issue nor to remedy the too frequent charging. As a result I have had to cancel the subscription to prevent excessive charging and the sending of product I do not need. This was their customer service response:

Hi XXXX,

This is your recurring order charge confirmation for your subscription at Act+Acre UK.

You may manage your recurring items by clicking here:
Manage Subscription

Please email us at XXXXXXXXXXX if you have any questions about your recurring orders.

-Act+Acre UK

This response did't address a very clear request to stop the order, and acknowledge the issue in their system. I have a lot of subscriptions with other companies and do not have these issues when managing the dates they will be sent. There should be a check/reminder before an order is placed even for a subscription as mistakes can happen. I am wondering whether they do not want to fix this issue because then their sales would be reduced. Such a shame as would have loved to keep a subscription for this if it could have been resolved.