Started drinking this water from the plastic bottles in the shops and then found out they come in glass bottles, so I ordered a case of 12 which arrived with no issues regarding delivery. Decided... Toon meer
Bedrijf heeft geantwoord
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The bottle makes bold claims – “supercharged to pH 9+” and “hydration to the next pH level” – but the reality is far less exciting. Yes, it’s slightly more alkaline than normal bottled water, a... Toon meer
Bedrijf heeft geantwoord
Water tastes fine - am part way through 48 bottles - very drinkable and tentatively helping my acid reflux. Is it better than an antacid tablet? Jury’s out. Sports passes are rubbish though mainly tas... Toon meer
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Delivered on day 2 of the three day delivery period. (london) Water quality hasn't let me down (so far!) This water actually tastes different (in a good way) and doesn't cost an arm/limb per c... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Actiph Water is the UK's leading alkaline ionised water, helping you to charge up and achieve more every day. We take fresh Shropshire spring water, add a unique blend of electrolytes and then ionise by supercharging the water between platinum and titanium plates, removing sour tasting acidic ions and leaving a clean, smooth alkaline water that's bottled at pH 9.8. Actiph is available in 100% recyclable glass and PET bottles and, as part of our ongoing efforts to be a climate positive organisation, we've partnered with Ecologi to help offset our carbon footprint. As a result, we're planting a tree for every case sold in our online store (Actiph.Shop)! Drink Actiph. Be Active.
Contactgegevens
Verenigd Koninkrijk
- actiphwater.com
3,2
Gemiddeld
360 reviews
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
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Very poor delivery experience and communication
Ordered 2 items, only received one and after contacting the courier (DPD) to find out it was damaged in transit and returned to the seller and that Actiph would be informed on their system as i was told by dpd. However they were not aware and after not hearing anything from them i sent an email to say are they aware to which they replied they did not get notified, and only knew when i sent my email out to them. A replacement was sent only to be not delivered after tracking on yodel it was cancelled up until the delivery time, again no communication on anyones part to inform me. I sent another email and they said it would be sent out, finally received what i ordered after nearly 2 weeks. I would not be ordering again as this was such a hassle going back and forth with both delivery company and seller. As you can probably tell from the other reviews, everyone has pretty much had the same experience and nothing has been improved as it is evidently happening on a consistent basis.
Refund received and rectified. Good customer service contact from them on their part.
31 januari 2024
Review zonder uitnodiging
Antwoord van Actiph Water
Hi Ali, thanks for this feedback and so sorry to hear you had this experience. This is far below the standard we hope to deliver for our customers and we're really disappointed to have let you down. Unfortunately we are rarely notified by our couriers when items are damaged in transit, which we understand can be very frustrating for our customers - it is for us too! We're continuing to explore options with our couriers to ensure we are promptly notified of any issues so we can resolve them before they become a major inconvenience. Our apologies again that this did not happen with your order and for the inconvenience caused. Looking back on your communication with our customer service team, I'd like to extend both our sincere apologies for the inconvenience caused, and our heartfelt thanks for the patient and kind way in which you engaged with our team, even in the midst of the frustration you must have been feeling. We've taken the liberty of refunding £25 to the card with which you ordered as an additional token of our apology. We appreciate we've not lived up to expectations on this occasion and are sorry to lose you as a customer, but thank you again for your feedback so we can continue working to improve our service for all our valued customers. Sincerely, The Actiph Team
Won't be ordering again
I ordered twice and both times there were significant delivery issues. The first time only 1 of the 2 boxes were delivered. No communication from Actiph. I had to chase them to find out that a box had been damaged in transit, and I had to chase again to find out when the replacement would be delivered. More issues with the second order which resulted in a complaint to Actiph. I sent the complaint addressed to the Manager 2 weeks ago, no-one bothered to reply.
Update 15.02.24 in reply to Actiph Water's response:
No-one from Actiph Water has contacted me since, especially since you have not requested my email address nor my order details, so that's a lie! Also your response doesn't excuse the fact that I still had to chase you repeatedly for a second delivery date once I informed you that my order was missing.
Why do customers have to contact you about missing/faulty deliveries? As an internet based business you should be checking orders have arrived safely, contacting customers if not. It seems you are happy to take our money but don't care if we receive the goods. Judging by the numerous bad reviews, missing and broken Actiph packages happen all the time. Why would you employ a delivery service who regularly break your products and don't tell you about it?
Also from research, I've discovered that your method of creating ionised water is not good and there are better options out there.
I do not recommend Actiph Water, they obviously don't care about their customers.
Further to my earlier update in light of Actiph's response 16.02.24:
So you admit that you received my complaint but still chose to ignore it. This firmly falls into the 'don't care' category.
What do you call a company who keep saying they have contacted you when they have not? Nothing in my spam folder. I have not received notification of a refund either...... I think that fully justifies my use of the word 'liar'.
31 januari 2024
Review zonder uitnodiging
Antwoord van Actiph Water
Hello there, thanks for this feedback and so sorry to hear you've had such a poor experience. We understand our customer service team have since gotten back to you, but please accept our sincere apologies for the delayed response. The team have confirmed your message unfortunately slipped between the cracks and have extended their heartfelt apologies too. Regrettably we don't tend to receive any notification from our couriers when our products are damaged in transit, so usually the first we hear of any issues is when our customers let us know. We appreciate how frustrating this must be and are continuing to explore ways to improve this going forward. I believe the customer service team are on top of your query now, but please accept our apologies once again for the inconvenience caused. We expect much more from our service and are really disappointed to have let you down in this way. If you require any further support, please feel free to reach out to myorder@actiphwater.com. Thank you for your patience and understanding. Sincerely, The Actiph Team UPDATE 16.02.24 Hi there, as the only formal complaint we've received in the past month, and with the detail provided in your review, it was fortunately easy to locate your order details (#26506). To this end, we appreciate this must have been a frustrating experience, but we don't believe it's fair to characterise us as "liars" who "don't care". We are a small team who work incredibly hard to deliver as good an online service as possible. Unfortunately, this won't always go exactly as we hope, especially when working with multiple third party couriers, but we always endeavour to rectify issues as quickly and satisfactorily as possible for our customers, and regret that we weren't able to do so in this instance. I can see your order has been refunded; this should appear in your bank account within 10 working days. We're sorry your experience of ordering from Actiph has not been a positive one and that you won't be ordering from us in the future, but thank you for your feedback and understanding.
Disappointing Experience with Actiph Water - Customer Service and Delivery Issues
I recently had a very disappointing experience with Actiph Water. After making my purchase, I was looking forward to trying their product. However, my order never arrived. Upon contacting the delivery company, I was informed that my package was damaged in transit. They advised me to reach out to Actiph Water for resolution.
Regrettably, my attempts to communicate with Actiph Water have been met with silence. Despite several emails seeking assistance and a resolution, I have not received any response. This lack of communication and customer support is extremely frustrating.
It’s disheartening when a company does not stand behind their delivery process or engage with customers facing issues. A simple acknowledgment and proactive approach to resolving such matters would greatly enhance the customer experience.
I am left feeling neglected as a customer and would caution others about the potential challenges of dealing with Actiph Water, especially regarding their customer service and handling of delivery issues.
12 februari 2024
Review zonder uitnodiging
Antwoord van Actiph Water
Hi Mark, hope you're well and sorry to hear about this poor experience. It would be really helpful to understand which email address you have been using to make contact? We can see you emailed on Friday afternoon and again on Saturday, to which our team have responded today. Have you sent further emails outside of these two? We endeavour to respond to all queries within one working day. Please note, our office hours are Monday-Friday 0900-1730, so a query raised on a Friday may not receive a response until the Monday. I can see that our customer service team have raised a replacement order, which should hopefully be with you in the next few days. Apologies again for the inconvenience caused and thank you for your feedback. If you require any further assistance, please continue to contact myorder@actiphwater.com. All the best, The Actiph Team
Ordered
Ordered, few days and it was delivered to the door. Very good water, gone to glass due to plastic microbes in plastic bottles, quality service quick delivery and good tasting water.
17 januari 2024
Review zonder uitnodiging
Refreshing! Happy tummy 😋
Great water, certainly helped to alter digestion, not that I had issues but I know my tummy is somewhat happy and Im sure less bloating! Been taking for one month now. So refreshing and thirst quenching. Handy having a monthly subscription too. Can I also add - we had two lots of water jugs with subscription filters, they're both away in the top cupboard and filters are in the bin!
15 oktober 2023
Review zonder uitnodiging
Antwoord van Actiph Water
Thanks so much for this lovely feedback, Joyce! It makes our day to hear this sort of thing. Hope you continue to enjoy your Actiph and thanks again, The Actiph Team :)
Enjoy Drinking Actiph
Not happy with delivery. But that's due to the delivery guys.
The product is good. We recommend the product.
28 augustus 2023
Antwoord van Actiph Water
Hi Neela, thanks for this feedback and we're so sorry to hear your order was not delivered in one go. I've flagged this to our fulfilment partner to ensure DPD receive this feedback. Please accept our sincerest apologies for any inconvenience caused. We hope you enjoy your Actiph Water in spite of this!
Delivery was very quick and also a good…
Delivery was very quick and also a good customer service.
24 augustus 2023
Antwoord van Actiph Water
Thanks Doris - we're so pleased to hear this!
Thirst Quenching
ActiPH is a fantastic product. Bottles are made of a quality material and the water itself is thirst quenching. I would highly recommend ActiPH.
15 augustus 2023
Antwoord van Actiph Water
Thanks so much Maisie! We're so pleased to hear this feedback :)
My Rehydrate Mate
I am a heavy weekend beer drinker and have recently discovered the amazing benefits of drinking 2 x 600mm bottles a day. Hangover gone in half the usual time and the rehydration process nailed !! Amazon always supply me 24 x 600mm at £23.99 so £1 a bottle which I think is reasonable for this gem of a product. My overall wellbeing is better too and I'm 60 next year. Cheers to Actiph !!
14 augustus 2023
Review zonder uitnodiging
Antwoord van Actiph Water
Thanks Samuel - we're so pleased to hear this! And we're with you: we always keep a bottle on the bedside table after a particularly "sociable" weekend 🤫 Thanks for sharing this lovely feedback!
I love this water 💧 😍
2 augustus 2023
Antwoord van Actiph Water
Thanks Cristina - so thrilled to hear this!
Antwoord van Actiph Water
Hello, thanks for your feedback and we're really sorry to hear you weren't a fan of Actiph.
Actiph is alkaline ionised water made from Shropshire spring water with added electrolytes, and ionised to pH 9+. Many of our consumers report reduced symptoms of acid reflux, improved energy levels, clearer complexion, and more, and many just enjoy the clean, refreshing taste. Of course, it won't be for everybody, and we're sorry to hear that it wasn't for you.
We're also sorry to hear that you feel the price is too high. Unfortunately, the innovative production process required to create Actiph means that it costs about 5 times as much to produce compared to a regular bottled spring water. This in turn leads to a higher price than a regular bottled water, but it also produces a more premium product. Again, we know that this won't be to everyone's taste and totally appreciate that for you this higher price doesn't feel worth it. Our apologies once again that we didn't hit the mark for you, but thank you for giving Actiph a try and we wish you all the best for the future. The Actiph Team
Fantastic products
Fantastic products, easy ordering process & speedy delivery. Recommend to anyone.
Great product & Company.
31 juli 2023
Antwoord van Actiph Water
Thanks so much - we're so pleased to hear this!
Wonderful idea and highly recommend
Wonderful tasting drinks and innovative design and ideas!
31 juli 2023
Antwoord van Actiph Water
Thanks so much Celine!
The worst place to buy any product
The worst place to buy any product! I have purchased two time water from them directly, and both times my delivery never arrived.
I am still waiting for an update from them and my refund! DO NOT BUY !
2 juli 2023
Antwoord van Actiph Water
Hi Juliana, thanks for bringing this to our attention and we're so sorry to hear this never made it to you. Our customer service team have gone ahead and actioned this, processing a refund and another replacement order for you. Unfortunately, DPD have not notified us of any problems with your order, meaning this was regrettably the first we'd heard of the issue. We're currently in the process of overhauling our packaging for our glass bottles to reduce these breakages and hope to have this change implemented by the end of August. Please accept our sincere apologies once again for the inconvenience caused and thank you for flagging this issue to us. All the best, The Actiph Team
Great product shame about delivery partner
Great product, taste and branding. Shame about your delivery partner DPD who delivered on the wrong day and just dumped the packages on my doorstep and left. Other than that brilliant.
13 juli 2023
Antwoord van Actiph Water
Thanks Casa - we're so pleased you like it! Sorry to hear there were issues with your DPD delivery - thank you for making us aware of this. We hope you enjoy your order! The Actiph Team
No delivery two weeks after the order.
21 juli 2023
Antwoord van Actiph Water
Hi Liliana, thanks for flagging this to us. We're so sorry to hear this never made it to you. I understand our customer support team have issued a replacement for you this morning. We've not had any indication from DPD as to why this delivery failed, but we suspect it may have been damaged in transit and not flagged to us. Please accept our sincerest apologies again for the inconvenience caused and thank you for making us aware of this so we can endeavour to remedy the situation for you. All the best, The Actiph Team
Antwoord van Actiph Water
This is wonderful to hear - thank you!
Great service
The water is of high quality and helps me perform better day to day, delivery was on time and in a good condition.
7 juli 2023
Antwoord van Actiph Water
Thanks so much! This is wonderful to hear.
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