Activepeaks 

The sizeslisted are chinese sizes , leading to me buying clothes too small for me
Not ideal

Dear Oliver

Please refer to the whole order/email stream betwwen 8th April-26th May 2026, betwewn Freya and I.

To be truthful, without trying to sound rude, what a shambles. Your website states 5 days delivery, when in fact it took 3 sets of 11 days, to find 3 items out of 4 ordered are faulty and the first battery is of no use to me, as I don't have a jacket to charge.

1st jacket + ordered medium - arrived - too small + wesbite states bespoke battery pack unique to jacket is required.

Paid £9.50 delivery for 2nd jacket, when collection/delivery fees should be picked up by the supplier, due to product fault.
Neither jacket got hot.

Received £57 credit - £9.50 deducted as handling fee, when law states (Consumer Act 2015) the customer shouldn't pay collection/delivery or handling fees for faulty goods. I was under refunded.

Ordered 2nd battery pack to acompany 2nd jacket and test if first battery was at fault.

I received 2 further £9.50 refunds and was told I could not receive a refund for the second battery, as it wasn't faulty, as it hadn't been delivered. I could get a refund if I pay return carriage to Asia (China), even though you had already refunded the first battery.

I received the second battery on Saturday 23rd May. I plugged the usb into the 5V plug and C3 adaptor into the battery port. Both the battery and plug were 5V Output. I smelt burning. I tried to pull the usb out and it burnt my fingers. I pulled out the C3 adaptor and it was hot to touch. I tried to pick up the wire sectiin in the middle and realised the plastic was soft, burning and had melted to my fingers. I smelt the battery pack and it smelt of burning.

There should be an URGENT SAFTETY WARNING issue raised with CE conformaty and International EU and Trading Standards in Amsterdam.

So, your question, "How do you rate your experience, please fill in the survey"?
Bit silly really.

I am going to post this review on your website and Trust Pilot, to alert potential buyers of my ordeal and of your product standard.

Once I source a contact for both CE standards and EU/Amsterdam Trading Standards, I am going to forward this email onto them and any of the streams of emails back and forth between Freya and I.

Freya only reacted after I said I was goung to initiate a charge back.

Shocking experience.

Too long for delivery. No mention on website that goods air being delivered from "central Asia ". Really poor quality clothing and spurious sizing.

Didn't like long wait for delivery.
Did like competitive price.

Good result, well informed, happy experience

They get 2 stars for trying but this trader really should be avoided. Products are cheap and delivery is slow. Bizarrely, the watch I ordered came separate to its box. Reason? The watch didn't fit in the box! My order needed to be returned. Here's the rub - they trade from Holland but insist that returns are made to China! The cost of this is prohibitive. This is not mentioned on their website and the returns process is far from clear. I eventually settled for a 30% refund for a watch that I dropped off at a charity shop later that day. Too much hassle. Never again!

I like the coats. They are very light but wind proof and the length is somewhere between a coat and a jacket, which is what I’ve been looking for. As the sizing is 2 to 3 sizes out I had to wait for a replacement in my size. The customer service was very good.

PLEASE avoid at all costs.

Buying the the UK, website/name/url looks like a small UK business, prices indicate it might be decent quality.

As soon as you order the alarm bells start ringing. 4 weeks to arrive by planes, trains and automobiles. When the thing arrives it is truly awful quality, massively overpriced, bizarre sizes.

When you realise youve been diddled and try and return the crap you find out they're in China using chat bots so you can't get any sense out of anyone.

They/it repeatedly attempts to fob you off with crap discounts etc on their dross instead of full refunds on their awful products.

If you can eventually, and I mean after weeks of insisting, get a return address... good luck finding it with couriers to send the bilge back.

It costs £15 to return the thing that could not have cost more than £1 to make and then they don't bother giving you refund after jumping through all their insane hoops that are designed to stop you getting a refund.

It is literally a con. Nothing more, nothing less.

Its been over three months since I returned the piece of rubbish that they sent and charged me £70 for.

I had to pay £15 to send it back and I've not had a penny of my money back and now even the ai chatbot 'Freya' is blanking me.

Don't waste your money.

Avoid at all costs, I beg you.

Unfortunately I have receipts for every painful step of this dreadful interaction.

0/5.

Avoid this company.
Returns policy does not exist

I have bought a second pair of these gloves as there amazing and my son has autism so dosnet like all materials and is very fussy .

Yep I wish I’d read the reviews as well!
I Ordered a sun hat, it arrived 15 days later- Shocking quality & tiny.
I sent a return request and was told I have to pay costs to return to Asia, or alternatively I could have a 20% refund and keep the useless hat. AVOID.

God I wish I'd read the reviews 1st
I placed an order 8 days ago, I've just tracked the order and it said it's just cleared customs!!!
I was expecting this in about 4-5 not 2 -3 weeks, rubbish plus I think there getting there stuff from temu as I've been there and they sell the same stuff for a fraction of the price.
Sooo disappointed, will never buy from ACTIVE PEAKS again 😒

No Stars if I could Ordered products nearly 3 weeks ago It arrived Tuesday. Apart from late delivery the quality is awful I could buy better quality in Dealz. When I contacted them regarding their "full 30 day no quibble " refund they informed me they would give a 20% refund. Or I could post the stuff back at my own expense which would cost approx 35 euros.

My experience is based on the lack of information & clarity about the business processes of this firm which are based in China. 1.Standard delivery is about 10 working days which seems to indicate that these orders are shipped direct from China. I quote from email received in response to query : ‘ I have looked into the delivery timeline for you. While I understand it felt like a long wait for a small item, the order was placed on April 17 and delivered on April 28, which is 7 business days. For your reference, our standard delivery timeframe is 5 to 8 business days (weekends not included), which begins after 1 to 3 business days of processing. This means orders typically arrive within 6 to 11 business days in total, so your order did arrive within the expected window. ‘ 2. Return Address The assumption that there is no UK or European processing hub appears to be correct as indicated by the return address : 2F, Building 7, Baicai Science Park, Niushan Woling Industrial Zone, Huijing Road, Dongcheng Street, Dongguan City, Guangdong Province
Yunling Warehouse – Tel: 15992908542
ZIP 523000
MOST IMPORTANTLY Customers have to pay for returns to China, which is financially not viable. No return address is given on the site
3. Whilst I agree with other reviewers about the quality of content in emails answered by Freya : however I’m not sure that Freya is a real person : the correspondence is too long and slightly ‘off-tone’.
I WOULD NOT RECOMMEND ANY PURCHASE FROM THIS WEBSITE

I wished to return a sun hat which I thought was packable but wasn't. Customer services advised that I had to return the item at my own cost - fair enough. However it had to be returned to a warehouse in Asia , the cost of which would eat up a large proportion of any refund. Nowhere on the website does it mention this. I was offered a 20% refund and to keep the hat which I reluctantly accepted. According to the customer service agent most customers take this option. Seems like Sharp practice to me.

I would not recommend buying from this company.
I bought a hat having checked you could return items, aware that this was at my own cost.
It didn’t fit so when I asked to return items I was offered a 20% refund and advised that I would need to return it to China!
NOWHERE on the website, or when you order, do they tell you returns are to China.
I complained and was offered a 30% discount. I reluctantly accepted this as it was only a £20 item and the return would have cost about £12 and would probably have taken weeks.
Just glad I hadn’t bought anything more expensive but really not happy.

terrible - wrangling over the return of a faulty item with them. They are not in the UK and now I can't return the faulty item. They refunded less £7.50 handling fee - why am I paying for a faulty item? They take days to respond - just don't shop here! Scammers at best and have taken my money - terrible.

Oh well...My husband made a mistake of asking me to order an item for him from Active Peaks, without having read the reviews. And then I made the mistake of placing the order without having read the reviews!
The result: it took about 12 days for the item to arrive and it was so small that not even I could zip it up, let alone my husband. We went for size L as indicated by the size table on their website. But what we received is, size-wise, more appropriate for a teenager. A slim one, moreover.
Now we're embarking on what we're sure will be a wonderful return and refund experience...
Read the reviews before placing an order.
Another major red flag: we placed the order on my mobile, and later realised that our computer's antivirus programme blocks the Active Peaks website because of the risks detected. That's reassuring isn't it?

Safe arrival and quality of goods of active sports that arrived on time.
Thank you

Absolute garbage.
Purchased 3 active ! Polo shirts and waited two weeks for delivery only to find they were too small and made from cheap nylon. These are not fit for purpose, had I known they were coming from Asia I wouldn’t have bought them . I’ve asked for a return and was told I would need to return them to Asia at my own cost . This is clearly unlawful as all items purchased in the uk need only be returned to the Uk . Do not purchase from these people the 30 money back guarantee is a total sham.
Check the website closely there is no return information.