Very helpful and polite staff on the orderline who knew their product well. Ordered on the Monday, was given a delivery date of that Wednesday (not bad at all as I am in South Devon!). Delivery arrive... Toon meer
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Quick delivery and nice and polite 2 men that put my bed together in no time very professional. Love the colour as well. I had only one issue but not marking down as I really think it was forgotten bu... Toon meer
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The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Toon meer
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Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Toon meer
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Bedrijfsgegevens
Geschreven door het bedrijf
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Contactgegevens
Verenigd Koninkrijk
- adelinewaterson.co.uk
4,3
Uitstekend
195 reviews
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Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
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Hawa the delivery driver was on his own…
Hawa the delivery driver was on his own Friday 10th April. Hawa called 40 mins before delivery, He was very polite and friendly. He assembled the ottoman divan bed & large headboard and was done & dusted within 45/50 mins from arrival to saying goodbye. 10/10 ⭐️
Bed & new mattress purchased for my 20 year old son, bed feels sturdy enough and happy with the ottoman style of hardboard divan base instead of slats and cloth base cover that he had on a previous bed.
Many thanks for keeping me informed via chat options
Very Happy with purchase and warranty of the bed, base & mattress
10 april 2026
Antwoord van Adeline Waterson
Hi Veronica,
Thank you so much for your wonderful review!
We’re delighted to hear that Hawa provided such a polite, friendly, and efficient service. We’ll be sure to pass on your kind words to him. It’s great to know everything was assembled smoothly and that you’re happy with the quality and sturdiness of the bed and mattress.
We’re also really pleased that our communication kept you well informed throughout the process.
Thank you again for your feedback, it truly means a lot to us. We hope your son enjoys his new bed!
Delivery was poor at the outset there…
Delivery was poor at the outset there were limited days for delivery so this was inflexible.
When the delivery arrived the mattress was delivered to the door rather than to the room.
I paid £29.99 for recycling of the old mattress which I had to bring to the door - i may as well of just put it in the car and taken it to the tip as the hard work was already done.
On this basis I would not recommend you to others.
8 april 2026
Antwoord van Adeline Waterson
Hi Peter,
We’re really sorry to hear that your delivery experience did not meet expectations.
We understand how frustrating it must have been with the limited delivery options and the inconvenience caused regarding the mattress being delivered to the door, as well as the recycling service. This is certainly not the level of service we aim to provide.
We would really appreciate the opportunity to look into this further and put things right. Please feel free to contact us on 01924 806426 so we can discuss this with you directly.
Assembly
I bought a gas lift storage bed two weeks ago, and I couldn’t be happier with both the product and the service. As a single mum, I don’t have anyone to help with assembling furniture, so I contacted the company to see if they could assist.
Within just two days, they arranged for an engineer to come to my home and assemble the bed for me, which I truly appreciated.
The bed itself is excellent quality—strong, practical, and exactly what I needed for extra storage. The level of customer service was outstanding, going above and beyond to help.
30 maart 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Hi Marianta,
Thank you so much for your amazing review!
We’re absolutely delighted to hear how happy you are with your new gas lift storage bed and the service you received. It’s especially great to know that the team was able to arrange assembly for you so quickly, we’re always happy to go the extra mile where we can.
We’re really pleased the bed is meeting your needs and providing that extra storage, and your kind words about our customer service truly mean a lot to us.
Thank you again for your support!
Great customer service follow-up - Issue resolved
UPDATE: I’ve increased my rating because of the fantastic way this company handled my complaint. They acknowledged the mistake with the one-man delivery and refunded the assembly fee immediately. It’s rare to find such responsive customer service these days. Thank you for resolving this so fairly.
3 april 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Hi,
Thank you for your feedback, and we’re really sorry to hear about your experience.
We sincerely apologise for the inconvenience caused, especially as you had booked a two-man White Glove service. We completely understand how difficult this must have been and are sorry to hear about the damage caused in the process.
Please be assured that your feedback has been taken on board, and we are currently implementing changes to improve our organisation and ensure delivery teams are properly briefed and staffed moving forward.
We would really appreciate the opportunity to speak with you directly to discuss this further and put things right. Please could you give us a call at your convenience on 01924 806426.
This is my most recent review, which supersedes my previous one.
Adeline Waterson is an exceptional and dependable bed maker, consistently demonstrating their best efforts even when faced with challenges. I am thoroughly impressed with their leadership and customer service team, who are always readily available to assist and resolve any customer concerns.
Following a few minor issues with my initial bed purchase, I ultimately decided to acquire two beds from this company. As a kind gesture, the manufacturer dispatched two individuals with my replacement bed to set it up at no additional cost, and the company also provided a partial refund due to the inconvenience experienced with my first purchase.
I am genuinely pleased with the service I received from this company; my only minor reservation pertains to their use of a third-party delivery service, which occasionally struggles with punctuality and time management.
Nevertheless, I would not hesitate to purchase from this seller again. In fact, as I mentioned previously, I ended up buying two beds from them rather than just one!
My best wishes are extended to the Adeline team!
4 april 2026
Antwoord van Adeline Waterson
Hi,
Thank you so much for your thoughtful and detailed review!
We’re really pleased to hear that, despite the initial issues, our team was able to support you and turn your experience into a positive one. It’s great to know you were happy with the resolution, the replacement setup, and that you chose to purchase with us again, that truly means a lot.
We also appreciate your honest feedback regarding the third-party delivery service. Please be assured this has been noted, and we are continuously working on improving reliability and communication in this area.
Thank you again for your support and kind wishes, we hope you continue to enjoy your beds!
Great mattress
Great mattress, and absolute bargain in the sale, I would not hesitate to recommend this company x
4 april 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Hi Karen,
Thank you so much for your lovely 5-star review!
We’re really pleased to hear you’re happy with your new mattress and that you found it to be such a great bargain in the sale. Your recommendation means a lot to us, and we truly appreciate your support.
We hope you continue to enjoy your purchase!
I’m very pleased with the product had a very good experience staff very helpful highly recommendstaff very helpful looks very nice five stars
Very happy with the product the staff was very helpful when I made an enquiry about installing highly recommend. Looks very nice in my bedroom. Regards Alan Stock.
1 april 2026
Antwoord van Adeline Waterson
Hi Alan,
Thank you so much for your 5-star review!
We’re really pleased to hear you’re happy with your product and that our team was helpful with your installation enquiry. It’s great to know it looks so nice in your bedroom.
We truly appreciate your recommendation and kind words.
Excellent service delivery was very…
Excellent service delivery was very fast bed is beautiful the only issue is I couldn’t get the headboard up the stairs so this amazing company kindly collected old one and replaced it with a split one the same size I’m honestly overwhelmed at the fantastic customer service I have received thank you 5 stars
31 maart 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Hi Sarah,
Thank you so much for your wonderful review!
We’re delighted to hear you’re happy with your new bed and the fast delivery. We’re especially pleased our team was able to step in and help with the headboard issue and arrange a suitable replacement for you.
It really means a lot to hear such kind words about our customer service, and we’re so glad we could get everything sorted for you.
Thank you again for your support!
Product great, service lacking
Product great, service lacking. Really pleased with the bed and quick timescales. Received a call as promised to agree delivery date. Not easy to contact. Sent two emails and had no response. Delivery was about 20 mins late, gone 6pm for a weekend afternoon slot, had to phone & message to chase up. Didn’t take up to our room (not expected although found later in FAqs (wasn’t clear). Website sells “two man delivery”, assembled, inspected, packaging removed, enjoy”. Far from it, I had all items in my hallway to move and assemble myself, and now have all the packing to dispose of. not impressed!
As a result of the feedback the Company is looking into this and has addressed my issues directly with me. This follow up was good in retrospect.
28 maart 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Hi Louise,
Thank you for taking the time to share your feedback.
We’re really pleased to hear that you’re happy with the bed itself and that the delivery date was arranged as promised. However, we’re very sorry that the overall service and communication did not meet your expectations, and for the inconvenience caused with the delivery timing and setup.
We also understand your frustration regarding the delivery expectations and packaging removal, and we appreciate you highlighting this so we can improve clarity for future customers.
We’re glad we were able to follow up with you directly and address your concerns, and we appreciate your fairness in acknowledging that.
If you ever need anything further, please don’t hesitate to contact us on 01924 806426.
Thank you again for your feedback and support.
Had the worst night's sleep ever
Had the worst night's sleep ever
26 maart 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Hi Barbara,
We’re really sorry to hear you had such a difficult night’s sleep, that’s never the experience we want for our customers.
We did offer to exchange the mattress for an alternative that may have been more suitable, but we understand you preferred to proceed with a return instead. A full refund was processed.
If there’s anything further we can assist you with, please don’t hesitate to get in touch. We appreciate your feedback and the opportunity to put things right.
I received the wrong mattress
The mattress was too big for the bed, it turns out that they had sent a mislabelled, king size one, after a chat with the customer service department they bent over backwards to put right the error. I now have a very comfortable new bed and they have refunded part to compensate me for the trouble
19 maart 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Hi Sharon,
Thank you so much for your lovely review and for your patience while we got this sorted.
We’re really sorry again for the initial mix-up with the mattress size, that’s certainly not the experience we aim to deliver. That said, we’re so pleased to hear our customer service team was able to turn things around and get everything put right for you.
It’s great to know you’re now enjoying a comfortable new bed, and we hope it brings you many restful nights ahead! If there’s ever anything more we can help with, we’re always here.
Very good quality bed frame and…
Very good quality bed frame and mattress and the delivery period was prompt...I would definitely be buying from them again
17 maart 2026
Antwoord van Adeline Waterson
Hi,
Thank you so much for your kind words!
We’re delighted to hear you’re happy with the quality of your bed frame and mattress, and that everything arrived promptly. That’s exactly the experience we aim to deliver.
It really means a lot to know you’d choose to shop with us again, we look forward to helping you in the future. Enjoy your new bed and many great nights of sleep!
mattress delivered on time no problems …
mattress delivered on time no problems very happy
13 maart 2026
Antwoord van Adeline Waterson
Thank you for your review.
We’re very pleased to hear your mattress was delivered on time and that everything went smoothly. It’s great to know you’re happy with your experience.
If you need any further assistance in the future, please don’t hesitate to get in touch.
Free deliovery even the next day !
12 maart 2026
Antwoord van Adeline Waterson
Thank you for your fantastic review!
We’re delighted to hear you were pleased with the free next-day delivery, we know how important a quick and smooth service is.
We hope you enjoy your purchase, and if there’s anything else we can help with, please feel free to get in touch.
Excellent experience quality products😊
9 maart 2026
Antwoord van Adeline Waterson
Thank you for your wonderful review!
We’re delighted to hear you had an excellent experience and are happy with the quality of your products. Your feedback means a great deal to us.
If there’s anything we can assist you with in the future, please don’t hesitate to get in touch.
Great delivery driver
The communication was very good and the delivery man was exceptional, very kind and professional. He carried everything up a narrow staircase to the top floor of my daughter's new care home even though I could see he was exhausted. This man deserves a medal!
5 maart 2026
Antwoord van Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear you were happy with the communication and that your delivery experience stood out in such a positive way. Your kind words about our delivery colleague mean a great deal, we’ll be sure to pass this feedback on to the team, as they’ll really appreciate it.
We hope your daughter is settling comfortably into her new home. If there is anything further we can assist you with, please do not hesitate to contact us.
Excellent mattress and delivery experience
I chose an Adeline Waterson mattress because of the wide range available, it’s manufactured in UK and a donation to charity is made for every bed and mattress sold. The delivery was great even though the delivery van broke down on the way to us from Yorkshire, which meant the driver didn’t get to us until late evening. Driver Sadiq was still cheerful and super helpful. So far we are delighted with our new Sapphire 2000 mattress. It’s a perfect fit on our kingsized divan base and very comfy. Highly recommended.
5 maart 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you, Sharon, for such a thoughtful and detailed review.
We’re delighted to hear you chose an Adeline Waterson mattress and are enjoying your Sapphire 2000, especially that it’s a perfect fit and so comfortable on your divan base.
We’re also very pleased our delivery team were able to get everything to you safely despite the unexpected vehicle breakdown, and we really appreciate your patience with the delayed evening delivery. Your kind comments about Sadiq’s cheerful and helpful service will be shared with him and the wider team.
It’s great to hear you value the wider brand commitments as well, and we’re so pleased you’re happy with your experience overall.
Thank you again for your recommendation.
Had one of the ottoman beds and there…
Had one of the ottoman beds and there was an issue with it when it arrived but Adeline Waterson sorted it out! Have to say it’s a really sturdy bed and the fabrics is beautifully finished off! Would definitely return to this site, thank u so much 😊
2 maart 2026
Antwoord van Adeline Waterson
Thank you so much for your kind review.
We’re sorry there was an issue with your ottoman bed on arrival, but we’re really pleased our team was able to resolve it quickly for you. It’s great to hear you’re happy with the quality, especially the sturdy build and the fabric finish.
We truly appreciate your feedback and are delighted you would consider shopping with us again. If you ever need anything in the future, we’re always here to help.
Antwoord van Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re happy with both the product and the service you received. Your feedback is greatly appreciated and means a lot to the team.
If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I’m loving my new mattress
I’m loving my new mattress, it’s so comfortable. The product matches the description on the website and the price was good as well,
23 februari 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you for your lovely review.
We’re delighted to hear you’re enjoying your new mattress and finding it so comfortable. It’s also great to know the product met your expectations and matched the description on our website.
We really appreciate your feedback and hope you continue to enjoy a great night’s sleep. If you need anything in the future, please don’t hesitate to get in touch.
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