Very helpful and polite staff on the orderline who knew their product well. Ordered on the Monday, was given a delivery date of that Wednesday (not bad at all as I am in South Devon!). Delivery arrive... Toon meer
Bedrijf heeft geantwoord
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Quick delivery and nice and polite 2 men that put my bed together in no time very professional. Love the colour as well. I had only one issue but not marking down as I really think it was forgotten bu... Toon meer
Bedrijf heeft geantwoord
The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Toon meer
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Richland divan bed is absolutely lovely. Footboard brackets were in wrong place, but customer service promptly dealt with my query and sorted my issue. Would highly recommend, as sometimes it more ab... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Contactgegevens
Verenigd Koninkrijk
- adelinewaterson.co.uk
4,3
Uitstekend
195 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Absolutely stunning...great bed looking…
Absolutely stunning...great bed looking absolutely beautiful...in fact I will soon order a second one for my daughter I definitely recommend them to everyone
19 februari 2026
Antwoord van Adeline Waterson
Thank you so much for your wonderful review.
We’re delighted to hear you’re so pleased with your new bed and that it looks beautiful in your home. It’s fantastic to know you’re considering ordering a second one for your daughter, we really appreciate your recommendation.
If there’s anything we can help with when you’re ready to place your next order, please don’t hesitate to get in touch.
They were great thankyou for helping me…
They were great thankyou for helping me out
18 februari 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you for your kind review.
We’re really pleased to hear that you were happy with the service and that we could help you out. Your feedback is greatly appreciated.
If you need anything in the future, please don’t hesitate to get in touch.
Excellent service from start to finish…
Excellent service from start to finish quality 100% not like these cheap facebook beds
17 februari 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you for your review.
We’re delighted to hear you were pleased with the service from start to finish and that you’re happy with the quality of your purchase.
We really appreciate your feedback and are glad you chose us. If you need anything in the future, please don’t hesitate to get in touch.
Excellent quality beds highly recommend…
Excellent quality beds highly recommend buying from this supplier of high quality beds.
12 november 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re pleased with the quality of your bed, and we really appreciate you taking the time to share your recommendation.
If there is anything we can assist you with in the future, please don’t hesitate to get in touch.
Refused delivery to a disabled customer, still no refund
My experience with ADELINE WATERSON has been appalling.
Before the bed was even taken off the delivery van, I clearly explained that I required delivery to my first-floor flat, as stated on the order. I am disabled and physically unable to move a large item myself. Despite this, two young, able-bodied delivery men flatly refused to deliver the bed to my home.
As a result, I refused the delivery and left in my car. Only after I had gone did I receive a text message from the courier claiming the bed had been “left outside.” I did not consent to this, it was not delivered to my address, and leaving a bed outside in heavy rain is neither acceptable nor a valid delivery.
What followed was a string of ignorant, dismissive messages and a complete failure to take responsibility. I have now formally requested a refund four times, yet no refund has been issued.
This was not just poor service, it showed a clear disregard for accessibility and disabled customers, coupled with misleading communication and a refusal to resolve the issue properly.
I would strongly advise against using this company. If you value basic customer care, honesty, and respect, look elsewhere.
14 februari 2026
Review zonder uitnodiging
It was raining and very muddy in places…0n 07 02 26
It was raining and very muddy in places The men delivering were very polite and took their shoes off. The mattress had some muddy scuff marks on the corners of one end which I didnt see until they had left. It measured 51.5inches so it over hung the 48inch 48 inch base,however. I have decided to keep it as its too much bother to try to exchange or get an exact fit.It is very comfortable as well .
9 februari 2026
Antwoord van Adeline Waterson
Thank you, Marion, for taking the time to leave your review.
We’re sorry to hear about the muddy scuff marks on arrival and that the mattress overhung your base slightly. That’s not the experience we aim to provide, and we appreciate you bringing it to our attention.
That said, we’re really pleased to hear the delivery team were polite and considerate, and that you’re finding the mattress very comfortable. We hope it continues to serve you well.
If there is anything we can assist with in the future, please don’t hesitate to get in touch.
Easy ordering great delivery
Easy ordering great delivery. Bed is well made overall very happy. Would order again.
24 december 2025
Antwoord van Adeline Waterson
Thank you for your review.
We’re delighted to hear that you found the ordering process easy, delivery went smoothly, and that you’re happy with the quality of your bed. It’s great to know you would order from us again.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
EXCELLENT service
EXCELLENT service, Fantastic bed, Fast Delivery. GREAT assembly service absolutely 💯% on Dot
29 januari 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you for your fantastic review.
We’re delighted to hear you’re so pleased with the service, delivery, assembly, and your new bed. It’s great to know everything was completed to such a high standard and met your expectations.
We really appreciate your feedback and are glad you had such a positive experience. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
I was contacting to arrange delivery…
I was contacting to arrange delivery and after we arranged the day I was contacted by driver and told that actually they will be delivering my bed next day which would be amazing for someone but I was at work and the house that mean to be delivered was empty with no one living there and I was at work. I did contacted and said that oryginally arranged date works for me as I will be at work otherwise. The bed was delivered the day I didn’t agreed so obviously there was no one there and bed was left in a garden in a rainy day
31 januari 2026
Antwoord van Adeline Waterson
Thank you for taking the time to share your feedback.
We’re very sorry for the inconvenience caused by the change to your agreed delivery date and understand how frustrating this must have been. Our intention was to ensure a prompt delivery, however we appreciate this did not align with your availability.
We did attempt to contact you via WhatsApp, email, and telephone to confirm arrangements, but unfortunately we did not receive a response at the time. As a result, the delivery was completed as scheduled by the courier, and the item was left as per their standard process.
We understand this situation was not ideal, and to resolve the matter, a full refund was processed for you.
If there is anything further we can assist with, please do not hesitate to contact our customer service team.
Excellent communication
Excellent communication, I was kept up to date with delivery times. The driver called 20 minutes before arriving. Excellent value for money. Lovely bed just as in the advertisement.
27 januari 2026
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you for your review.
We’re delighted to hear you were kept well informed throughout the delivery process and that the driver’s communication was helpful on the day. It’s also great to know you’re pleased with the value, quality, and that your bed matches what was advertised.
We really appreciate your feedback and hope you continue to enjoy your new bed. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Antwoord van Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with the product, price, and fast delivery. It’s great to know you had such a positive experience with us.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
The bed isn't the best quality.
The bed isn't the best quality. I was just expecting much better quality for the price I paid.
The assembly instruction was very poor. The matters barely fits in the frame too. We cannot use the ottoman.
25 januari 2026
Antwoord van Adeline Waterson
Thank you for taking the time to leave your feedback, Mr Kizelbach.
We’re sorry to hear that the bed has not fully met your expectations, particularly in relation to the quality and assembly instructions. We also understand your concerns regarding the fit of the mattress within the frame and the impact this has had on the ottoman function.
This is not the experience we aim to provide, and we appreciate you bringing these points to our attention. We would like the opportunity to look into this further for you and see how we can help resolve the issues you’ve raised.
Please contact our customer service team on 01924 806426 with your order details so we can assist you directly.
Ordered my mattress on Sunday delivered…
Ordered my mattress on Sunday delivered on Wednesday!! Amazing service.
Beautiful mattress so pleased.
Delivery hassel free and took old mattress at a small charge 😃😃😃
14 januari 2026
Antwoord van Adeline Waterson
Thank you for your lovely review.
We’re delighted to hear your mattress arrived so quickly and that you’re pleased with the quality. It’s also great to know the delivery went smoothly and that the old mattress collection service was helpful for you.
We really appreciate your feedback and hope you continue to enjoy your new mattress. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Antwoord van Adeline Waterson
Thank you for your review.
We’re delighted to hear you’re happy with the service, your new bed, and the fast delivery. It’s great to know you had such a positive experience.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
very good high quality bed and lovely…
very good high quality bed and lovely comfy mattress and prompt delivery service, cannot fault, very pleased
13 november 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re pleased with the quality of your bed and mattress, and that you found the delivery service prompt and reliable. It’s great to know everything met your expectations.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
New Year Gift
We thought the headboard would arrive in March to our new address but arrived at 1am on New Years Day with a courier kind enough not to ring the bell!
What a start to the year!
1 januari 2026
Antwoord van Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you’re happy with the service, your new headboard, and the fast delivery. It’s great to know you had such a positive experience.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Very responsive to emails and ensured…
Very responsive to emails and ensured the product was delivered before NY
1 januari 2026
Antwoord van Adeline Waterson
Thank you for your kind review.
We’re delighted to hear you were pleased with our communication and that we were able to arrange delivery before the New Years. It’s great to know everything arrived on time and met your expectations.
We really appreciate your feedback and hope you continue to enjoy your purchase. If there’s anything we can assist with in the future, please don’t hesitate to get in touch.
Great communication and fast delivery…
Great communication and fast delivery given the time of year I ordered the mattress
31 december 2025
Antwoord van Adeline Waterson
Thank you for your review.
We’re delighted to hear you were happy with our communication and that your mattress was delivered quickly, especially during a busy time of year. It’s great to know everything went smoothly.
We really appreciate your feedback and hope you continue to enjoy your new mattress. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Excellent service
Excellent service, ordering was very easy and the bed was delivered within 3 days. The bed was very easy to build and feels very well made would recommend to friend and family.
28 december 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
Thank you for your kind review, John.
We’re delighted to hear you found the ordering process easy and that your bed was delivered so quickly. It’s great to know you found it straightforward to assemble and are pleased with the quality and finish.
We really appreciate your recommendation to friends and family, and hope you continue to enjoy your new bed. If there’s anything we can help with in the future, please don’t hesitate to get in touch.
Purchased it as they got add ons to…
Purchased it as they got add ons to take your mattress for additional pay! Mattress delivered but there courier wont take my old mattress even showed my receipt, at worst courier tried to ran off when tried to ask being rude and disrectful. Emailed the of course they haven't done anything. Dont bother just shop else where. Very dissapointed
6 december 2025
Antwoord van Adeline Waterson
Thank you for taking the time to share your feedback, and we are very sorry to hear about your experience.
We are concerned to read your comments regarding the removal service and the conduct of the courier on the day of delivery. This is not the standard of service we expect, and we fully understand your frustration and disappointment.
We would like to assure you that this matter will be raised with our delivery partner for investigation. We also apologise that you feel your follow-up email has not been properly addressed, as this is not the level of support we aim to provide.
If you are still awaiting a resolution, please contact our customer service team with your order details so we can review this urgently and assist you further.
We appreciate your feedback and are sorry that your experience fell short of expectations.
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