The choices of headboards was vast, we are happy with the style we chose. The overall quality is of a high standard. We didn’t realise how heavy they are, it would be nice to have an option to deli... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Very helpful and polite staff on the orderline who knew their product well. Ordered on the Monday, was given a delivery date of that Wednesday (not bad at all as I am in South Devon!). Delivery arrive... Toon meer
Bedrijf heeft geantwoord
Quick delivery and nice and polite 2 men that put my bed together in no time very professional. Love the colour as well. I had only one issue but not marking down as I really think it was forgotten bu... Toon meer
Bedrijf heeft geantwoord
The bed is lovely in dark green velvet and good quality at a bargain price. It came a couple of weeks after ordering and the cheerful delivery guys were great. They installed everything including the... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
At Adeline Waterson, we specialise in handcrafted bespoke beds and mattresses, helping customers across the UK create bedrooms that combine style, comfort, and practicality. With over 15 years of industry experience, we've crafted thousands of made-to-order beds, offering everything from luxurious upholstered bed frames and practical storage beds to premium mattresses designed for a great night's sleep. Every product is carefully made using quality materials and traditional craftsmanship to ensure lasting comfort and durability. We believe buying a bed should be simple and stress-free. That's why our friendly, knowledgeable team is on hand to help you choose the right style, size and fabric for your home, whether you're furnishing a master bedroom, guest room or a compact space that needs clever storage solutions. Customer satisfaction is at the heart of everything we do. From expert advice before you order to reliable delivery and dedicated after-sales support, we're committed to providing an exceptional experience from start to finish. As a business, we're also passionate about giving back. For every £100 you spend with us, we donate £1 to charities supporting underprivileged families and environmental initiatives across the UK, helping to make a positive impact in our communities. Whether you're looking for a statement bed, a bespoke design, or simply a better night's sleep, we're proud to offer quality products, outstanding value and service you can rely on. Thank you for choosing Adeline Waterson – we look forward to helping you transform your bedroom.
Contactgegevens
Verenigd Koninkrijk
- adelinewaterson.co.uk
4,3
Uitstekend
199 reviews
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Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 78% van zijn negatieve reviews beantwoord
Reageert doorgaans pas na meer dan 1 maand
Zo gebruikt dit bedrijf Trustpilot
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Antwoord van Adeline Waterson
We’re pleased to hear you found the ordering process easy and that delivery was completed within a good timeframe.
Thank you for taking the time to leave your feedback.
I brought the kingsize with drawers…
I brought the kingsize with drawers absolutely perfect, can not fault them at all they double check you have chose the right colour material, they keep you informed at all times ,& get to you on time extremely polite id recommend them all day long ....
27 maart 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re so pleased with your kingsize bed with drawers and that everything has met your expectations.
It’s great to know you appreciated the communication throughout the process and that the delivery team provided a polite and timely service.
Thank you for your recommendation and for taking the time to share your feedback.
Excellent customer service
Excellent customer service, within two days of ordering our purchase was delivered. Communication to delivery was first class and most important the item ordered was perfect. Thank you
15 maart 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear your order was delivered so quickly and that you were happy with the communication throughout the process.
It’s great to know the item met your expectations and that you were pleased with the overall service.
Thank you for taking the time to share your feedback.
I couldn’t be happier with my mattress…
I couldn’t be happier with my mattress purchase from Adeline Waterson! Amazing comfort and excellent customer service.
19 december 2024
Antwoord van Adeline Waterson
We’re delighted to hear you’re so happy with your mattress and that you’re enjoying the comfort it provides.
It’s also great to know you were pleased with our customer service throughout your experience.
Thank you for taking the time to share your feedback.
my bed arrived damaged
my bed arrived damaged, made a complaint had to wait 3 days for a replacement. They did sort this out but the inconvenience was not needed
5 november 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re sorry to hear your bed arrived damaged and for the inconvenience this caused.
While we’re pleased our team were able to arrange a replacement within a few days, we fully understand that this delay was frustrating and not the experience you expected.
Thank you for taking the time to share your feedback.
Fantastic Company
Fantastic prices, fantastic product, quick and speedy delivery with amazing communication and the bed is perfect! Thank you so much. Very happy customer.
18 januari 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re so happy with your experience and that you’re enjoying your new bed.
It’s great to know you were pleased with the price, communication, and speedy delivery, and that everything met your expectations.
Thank you for taking the time to share your feedback.
Wow! what a company
Wow what a company !
Ordered bed but asked for a delayed delivery as wasn’t sure on availability to be at property.
On day of delivery we had travel issues and were going to be later then originally thought. Contacted the drivers who immediately sorted the issue and delivered later in the day.
Zed and James were the delivery guys who went above and beyond. Quickly removing the old bed and then bringing in and building the beautiful new bed.
Once complete gave some tips on using the ottoman bed.
Bed is gorgeous and really comfortable.
Would recommend this company
7 januari 2025
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear your experience was so positive and that our delivery team were able to accommodate the changes on the day for you.
It’s great to know Zed and James provided such helpful, professional service and took the time to ensure everything was set up properly, including guidance on your ottoman bed. We will be sure to pass on your kind feedback to them.
We’re also pleased to hear you’re happy with your new bed and finding it both beautiful and comfortable.
Thank you for taking the time to share your experience and for your recommendation.
So pleased with my experience ☺
19 november 2024
Antwoord van Adeline Waterson
We’re so pleased to hear you’re happy with your experience.
Thank you for taking the time to leave your feedback, it’s greatly appreciated.
Antwoord van Adeline Waterson
We’re delighted to hear you’re well pleased with your new mattress and happy with its quality.
Thank you for taking the time to share your feedback.
High Quality beds at competitive prices
11 november 2024
Antwoord van Adeline Waterson
We’re pleased to hear you’re happy with the quality of our beds and the value for money.
Thank you for taking the time to leave your feedback.
Very fast delivery
Very fast delivery . I had to reschedule due to an emergency. They were very helpful 🙂
29 oktober 2024
Antwoord van Adeline Waterson
We’re pleased to hear you were happy with the fast delivery and that our team were able to assist when you needed to reschedule.
Thank you for taking the time to leave your feedback.
Excelent service
14 december 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re pleased to hear you’re happy with the service you received.
Thank you for taking the time to leave your feedback.
Antwoord van Adeline Waterson
We’re pleased to hear you’re very happy with the service and had a positive experience.
Thank you for taking the time to leave your feedback.
Fast delivery
Fast delivery, excellent condition ( quality ) very good customer service thank you very much.
20 november 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re pleased to hear you’re happy with the fast delivery, product quality, and customer service.
Thank you for taking the time to leave your feedback.
Brilliant products and great services
Brilliant products and great services. Order mattress and came out on time and when I sleep on it I feel like sleeping in heaven
2 oktober 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re so happy with your mattress and that delivery was on time.
It’s great to know you’re enjoying the comfort of your new bed, and we really appreciate your kind feedback.
Thank you for taking the time to leave your review.
Excellent customer service 👏 👌 👍
Excellent customer service 👏 👌 👍
14 oktober 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re happy with our customer service.
Thank you for taking the time to leave your feedback.
This company was recommended by a…
This company was recommended by a friend and I must say their service was excellent. I’m very pleased with my new bed. I’ve already recommended them to some friends and I’ll definitely be using them again. Highly recommended
18 oktober 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re so pleased with your new bed and that you had an excellent experience with our service.
It’s great to know you would recommend us and are considering using us again in the future.
Thank you for taking the time to share your feedback.
Excellent service
Terrific service and quality products would highly recommend 👌
13 oktober 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re happy with the service and quality of our products.
Thank you for taking the time to leave your feedback and for your recommendation.
Excellent service
Excellent service, very satisfied with my order
18 oktober 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re pleased to hear you’re very satisfied with your order and had an excellent experience.
Thank you for taking the time to leave your feedback.
I left a review on Google so wanted to…
I left a review on Google so wanted to add my bit here, I’d just gotten delivery of one of the supreme 2500 pocket mattresses from the site, absolutely amazing quality! Would deffo buy again.. most likely when this one has lived its life.
Great customer after care too I must add!
15 oktober 2024
Review zonder uitnodiging
Antwoord van Adeline Waterson
We’re delighted to hear you’re so pleased with your Supreme 2500 pocket mattress and that you’re enjoying the quality.
It’s also great to know you’ve had a positive experience with our aftercare team, and we really appreciate you taking the time to share your feedback across platforms.
Thank you for your support, and we look forward to helping you again in the future.
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