I had a great experience with Adultsmart. Although the products I initially ordered were faulty (old warehouse stock that should not have been shipped), after sending them an email thinking I had been... Toon meer
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Lees wat reviewers zeggen
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet... Toon meer
Dishonesy salewomem calls at late hours to demand you change your review. Contradicts her own story of orders, saying an order is placed yet in the same sentence says there never was an order. Do not... Toon meer
Bedrijf heeft geantwoord
UPDATE The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing. There was initially an issue regarding the warranty, with Adult Smart telli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!
Contactgegevens
12 Production Avenue, 2217, Kogarah, Australië
- +612 9533 8803
- info@adultsmart.com.au
- adultsmart.com.au
3,1
Gemiddeld
227 reviews
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Antwoord van Adultsmart
Hi,
If an item is not as described we offer a full replacement, credit or refund for the item purchased on its return. I am not sure what item you have purchased that looks better online than it actually is so without this information cannot check it. However if you are unsatisfied with your purchase please contact us and we will do what we can to resolve any issue/s.
Kind Regards
Adultsmart Team
Very happy with service and products
I have been dealing on and off with this company for several years and have bought a number of products. The service has always been first class and very prompt. The products are as described in every case. There are no surprises. I have found the products to be quality made and durable.
26 juli 2016
Review zonder uitnodiging
Fast reliable service
Came very quickly and discretely just like the missus
26 juli 2016
Review zonder uitnodiging
Great range and excellent customer service
I had a small issue with one product I ordered (out of a dozen) Customer service had replacement to me in days. Fantastic. Will definitely shop here again.
26 juli 2016
Review zonder uitnodiging
Great customer service
Whilst I initially had a minor issue, it was rectified after being personally contacted by phone from the business owner. The correct product was then sourced and express posted to me at no expense, with free samples included. I was also provided with an express post envelope in which to return my initial purchase. Adultsmart also phoned to ensure that I was satisfied with the final outcome.
25 juli 2016
Review zonder uitnodiging
Antwoord van Adultsmart
Hi LC,
You are absolutely right. You ordered a bottle of lubricant that we were out of stock and you were sent two smaller bottles so that you received the quantity amount ordered. Generally this would not be done without contacting our customer first but our main customer service operator that contacts our retail customers is overseas on holidays. During her break we asked our manager in dispatch to take some initiative should there be issues that can be handle at his level rather than swamp the rest of our service team. He should have contacted you first prior to sending out.
Today I believe Maria has spoken to your about this issue and has ordered the item that was out of stock. This will be coming in some time this week and at our expense we will ship the exact item you ordered. Maria also informed me that you will be happy with that resolution.
Thank you for shopping at adultsmart and we apologize for any inconvenience or angst caused.
UPDATE
Hi LC,
We have sent and you have received the correct item at no additional expence to you. We have contacted you and you have indicated that you are happy with the service and the issue has been rectified.
Thank you for shopping at adultsmart.
Excellent service
Great shopping experience and great delivery service 5 stars
25 juli 2016
Review zonder uitnodiging
Excellent Service
excellent service allowing me to know where the parcel was at all time.On arrival the package was discreetly packed. Toys were of excellent quality and a pleasure to use.
25 juli 2016
Review zonder uitnodiging
Product i brought
The product i brought was exact to the discription
25 juli 2016
Review zonder uitnodiging
good stuff
adultsmart is a very good store, with great products for you,
18 juli 2016
Review zonder uitnodiging
Selection of toys and quickness
High range of sex toys to buy and receive them very quick.
18 juli 2016
Review zonder uitnodiging
Recommend this company to anyone who cares.
Quick, correct and prompt dispatch of my products. Would use them again.
18 juli 2016
Review zonder uitnodiging
Trustworthy site, that does what they say they are going to do
Fast, efficient, trouble free!
18 juli 2016
Review zonder uitnodiging
1st Class
A little larger circumference than expected but a great quality product
18 juli 2016
Review zonder uitnodiging
Rock Solid Customer Service
My experience was terrific. Initially, I had difficulty accessing the website. So, I went back to sending an email to the company to ask what am I doing wrong. I followed this up with a telephone call with the staff at head office. My order was placed there and then, and the items were delivered to my home address within days. I even received a nice gift from the company as a bonus in the parcel with my goods. The purchase prices were right too, and parcel post fees were very modest. So, there!!
18 juli 2016
Review zonder uitnodiging
Fantastic
Great service, prices and fast shipping. One item I ordered turned out to be faulty but Adultsmart replaced it immediately. I would highly recommend Adultsmart.
18 juli 2016
Review zonder uitnodiging
Great
Prompt shipping, great product and even received a free gift!
28 mei 2016
Review zonder uitnodiging
Good quality fast delivery
It works😉 Makes me happy ! Highly reccomended
25 mei 2016
Review zonder uitnodiging
Very good. I'm happy from 60000 viga spray
I'm very happy.
Thanks
23 mei 2016
Review zonder uitnodiging
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