I had a great experience with Adultsmart. Although the products I initially ordered were faulty (old warehouse stock that should not have been shipped), after sending them an email thinking I had been... Toon meer
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Lees wat reviewers zeggen
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet... Toon meer
Dishonesy salewomem calls at late hours to demand you change your review. Contradicts her own story of orders, saying an order is placed yet in the same sentence says there never was an order. Do not... Toon meer
Bedrijf heeft geantwoord
UPDATE The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing. There was initially an issue regarding the warranty, with Adult Smart telli... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
With thousands of sex toys to choose from, Adultsmart is Australia's top adult online store. Now offering affordable, trackable international shipping, its popularity is growing fast. With an updated system and streamlined operating process, we provide some of the best prices and product quality available. All orders ship discreetly, with no company details on the package, and in many cases, orders are sent the same day. Everything shown on the site is in stock, so you can expect fast delivery without the wait. Experience the enhanced Adultsmart shopping experience today!
Contactgegevens
12 Production Avenue, 2217, Kogarah, Australië
- +612 9533 8803
- info@adultsmart.com.au
- adultsmart.com.au
3,1
Gemiddeld
227 reviews
Geen recente geschiedenis van het vragen naar reviews
Dit bedrijf heeft hun klanten niet recentelijk uitgenodigd, dus reviews zijn mogelijk niet representatief
Heeft nog niet op negatieve reviews gereageerd
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Great arrival time, Dirt in the product...
The package arrived ASAP and I am very pleased with that.
The contents of the package however, it was not the clean insides I would expect from a sextoy.
Some miscellaneus pieces of dirt inside the leathercase which the toy was kept in. It should be free from dirt.
11 juli 2017
Review zonder uitnodiging
Such a huge range of products.
Such a huge range of products.
Order late Monday night, received intestate first thing Wednesday morning.
All discreet. Including Plain packaging and on my statement
3 juli 2017
Review zonder uitnodiging
Delivered fast well tracked discretely …
Delivered fast well tracked discretely packaged
3 juli 2017
Review zonder uitnodiging
There was initially an issue regarding …
UPDATE
The issue of the warranty has not been reaolved and now no one wants to deal with a fault. Very disappointing.
There was initially an issue regarding the warranty, with Adult Smart telling me it was covered by a company that knew nothing about it but this was eventualky corrected and everything seems ok now. Parcel delivered to the UK in only 4 days, pretty impressive.
2 juli 2017
Antwoord van Adultsmart
Policy Violation: Misleading Information
The review from Mrs. R Shaw presents a misleading picture of the experience, primarily due to the rating given. While the review acknowledges that the issue was resolved and notes that our service, including prompt delivery and product quality, was “pretty impressive,” the one-star rating conflicts with the positive feedback in the text. Trustpilot’s guidelines state that reviews should accurately reflect the customer experience to maintain trustworthiness. This discrepancy between the written comments and the rating may mislead potential customers by creating a negative impression despite a largely positive service experience.
Grounds for Removal:
Inaccuracy and Misleading Rating: The core complaint—about the warranty—was resolved, and the reviewer was satisfied with both the resolution and the delivery time. Yet, the one-star rating does not align with the stated satisfaction, thus presenting an inaccurate representation of the customer's experience.
Potential Defamation and Harm to Reputation: Reviews containing misleadingly low ratings that do not correspond with the text can unjustly harm a business’s reputation. In the Defamation Act 2005 (Australia), for example, a company can request removal of defamatory content that unfairly harms its reputation. This rating contradicts the factual experience and could impact customer perception without justification.
Supporting Documentation:
The reviewer’s comment confirms the initial issue was resolved to their satisfaction and highlights positive elements, such as prompt delivery.
Trustpilot’s own guidelines on accuracy require that reviews should reflect the true nature of the customer’s experience.
Request for Review Removal We request that Trustpilot consider removing this review due to its misleading nature, which may negatively impact our business reputation despite resolving the customer’s initial concern. Removing this review would align with Trustpilot’s commitment to fair and accurate representation, fostering a transparent platform for all users.
Fast and private
20 juni 2017
Review zonder uitnodiging
verry gooooooood
13 juni 2017
Review zonder uitnodiging
5 star all the way.
5 stars all the way.. Knocked on my door bright and early. Very polite. Would recommend for sure.
12 mei 2017
Review zonder uitnodiging
I haven't used my new toys yet but very …
I haven't used my new toys yet but very excited to on the weekend...very happy with the range of products you have and the quality is excellent....delivery was descret and didn't take long at all ...will happy to buy again ...and recommend anyone to this site ....cheers guys
12 mei 2017
Review zonder uitnodiging
Exceptional!
In stock, fast shipping, free gift - can't be faulted!
5 mei 2017
Review zonder uitnodiging
product was junk.
product was junk.. too small to be functional, obviously made for Asian market.
14 april 2017
Review zonder uitnodiging
Antwoord van Adultsmart
We offered to replace at discounted price as the size is clearly indicated on the product description page.
Easy shopping and quick delivery.
9 april 2017
Review zonder uitnodiging
got no complaints good customer service
4 april 2017
Review zonder uitnodiging
Very quick delivery Excellent service
4 april 2017
Review zonder uitnodiging
Great company, great service and great products.
Quality products at good prices plus fast shipping.
27 maart 2017
Review zonder uitnodiging
First time buyer with no hesitation in returning
Thank you for high quality products that were easy to choose thanks to clear descriptions. Delivery was within expected timeframes and used my usual delivery man (Australia Post) and were in discreet packaging. He could have been delivering shoes. While shoes are pleasing, these products were more so ;). No weird messages etc so security worries of a newbie were unfounded too.
24 maart 2017
Review zonder uitnodiging
Great Service
Good prices though of course can be better, quick dispatch quick arrival no hassles. Love that sort of shopping
17 maart 2017
Review zonder uitnodiging
Excellent service in every way
Excellent service in every way, really impressive.
15 maart 2017
Review zonder uitnodiging
Good service
I received prompt responses from Adultsmart team. I would buy from them again.
4 maart 2017
Review zonder uitnodiging
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