AERCAR Rentals Reviews 116

After 24h engine broke down. Not even discounted gas for the problem and time we wasted. Very bad attitude and unprofessional. Is the only provider 10 minutes from airport and picked was on delay at arrival

They are scammers. A loose part of the car wing mirror covering randomly fell off into the road as we were driving. The lady who served us said we would need to pay an additional €120 for this. Once we told them we had already paid for full insurance so we would not need to pay anything else, she was visibly annoyed and tried to say because we hadn’t reported this to them prior to bringing back the car we would need to pay extra (clutching at straws here), in the end this was irrelevant. I also note another customer mentions something similar a month ago…

We rented a car from their Paphos airport branch. The online booking and pick up at airport was OK and getting the car was quick and easy too. But BE WARNED! Take a video or lots of photos of the car. When we took it back, the guy checking went straight to a small scrath under the front and tried to tell us we had done it. It was like he knew to go and look right there immediately. He called another guy over and he also tried to say it was a new dent. Its horrible feeling as you stand there waiting for their decision. They take €1,000 euros from you as a deposit too. I really thought i was not getting my €1,000 back. Do yourself a favour and TAKE A VIDEO OF THE ENTIRE CAR BEFORE YOU LEAVE FOR EVIDENCE.

I booked a car for 5 days with full insurance coverage which is 75 euro there were few dents and scratch but we ignored due to full insurance policy but they demanded 800 euro for not contacting SOS number to inform the scratches. We had no choice to pay due to our flight and their shuttle service and the people in the office are like judge of the court and very disrespectful

Watch out for loose parts that fall off unnoticed at Pathos Aercar. 140 euros charged for a piece of plastic that had fallen off the underpart of a wing mirror (despite having bought full cover with them) because I couldn't ring immediately due to supporting my Dad who has stage 4 cancer. They were however informed before drop off. Upon pick up of the car we we're told it's too dark for us to check the car over but to not worry as it's all on the sheet yet on drop off they did a thorough check with a bright lamp in the dark. Scam company and once you're there you're at their mercy as they are your lift between the airport and car rental office. Also too tired to argue in the middle of the night. I expected a trustworthy company for such a high stake transaction.

The pick-up at Paphos airport was explained in the documentation and so we found the shuttle bus easily. Very nice driver who had us to the depot in a few minutes.
The pick-up was also very friendly and took just 10 minutes.
The car had seen better days with a not-so-clean inside and a good few marks/scratches. But look, the rate was good, the car drove well and it was comfortable ....Suzuki Balerno.
Returning the car was a breeze with no fuss whatsoever.
Only for the car, it was a 5-star experience.
(Pity to see such bad and horrid reviews of AerCar at Larance-maybe they could learn from Paphos depot/)

Horrible experience. True scam artists when dealing with car accident. Avoid! Abhorrent customer service at Larnaca station. Employees cussing customers in Greek among themselves when they think that customers don’t understand. 4 different employees screaming at customers at top of their lungs. Better service received in a 3rd world country.

Disgusting rude service.completely unprofessional . Ridiculous policy and demands. The worst place to hire a car in Larnaca.

Nobody told us that the rental service was situated outside of the airport, nobody told us how to get there, we had to ask people at the airport how to go there, the standard didn't pay any attention to us when we arrived. We had to wait after 4 hours flight to be seen, while the staff were talking to their cat at the office. We paid extra to have a bigger car and we got Toyota Aqua, a very tiny car, not one of the cars described in the contract, the vehicle was awful, dirty inside, broken mirror and one car light was missing, many scratches, I didn't expect this type of car for the money we paid. The service and standard are not welcoming customers, they don't help you to check the car, do not explain anything. I will never ever rent with your company again.

Booked a car with Aercar Paphos and was the worst experience possible. Guy who was supposed to pick me and my husband up from the airport and take us to the office refused because of a lack of voucher and said he would not take us anywhere and he said my name was not on the list. After an hour and a phone call to the office later I grabbed the list out of anger and found my name half way down and the driver said sorry he was tired. At the office it was no better they said payment was due even tho i had already payed and finally they found that the car had been payed for. NEVER EVER again will be using these lot.

I have recently returned from Paphos, Cyprus on 12 Oct 22. I have nothing but praise for Aercar. From picking my husband and myself up at the airport, friendly driver, easy to collect the car, another ariendly chap at the office and everything explained. We did have a problem with a warning light coming on 8 days in which could have been extremely problematic but we decided to call in and speak directly with someone. They treated us really well and we were given an upgrade as there were no cars available in our lower category. Dropping the car off was no problem and return to airport by the same friendly driver. This is the first time we have used them but will certainly do so again. I am not saying it is a positive experience for everyone but it was for us.
I would advise on collection to take lots of photo's before driving away and also to read the small print re the huge deposit and insurance's as whilst waiting for our replacement vehicle, a Nissan X Trail, I observed several people not realising that this would need to be covered and it was causing problems. It is a common practice with most companies though.

AERCAR is the Worst car rental place ever. I've bee rental car all around the world and for the fist & last time on Cyprus, Larnaca I rent with that AERCAR company.
I paid full amount for the car with included Full Protection Insurance. But when i got there they was looking for another 850 euros extras for deposit and the car probably cost 5k. And the explanation was if you don't pay those money for the deposit you have to pay 70 euros and even if you bring the car in excellent condition the same way when you picked it up still not going to see those 70 euros back. Worst politic for rental company never see things like this , and you don't have a choice because there are car park is in the middle of nowhere is not at the airport which can give you a chance to go with another rental company.

Very are good staffs. We didn't wait in airport just 5min even coming back waiting for 5min. I will highly recommend.

I understand some reviews are bad, but my experience was great. The staff was polite and quick to answer the phone. Pickup and drop-off were fast and simple. The car was a little bit underpowered and scratched all over, but it was clean, and everything was working great, especially the AC. I booked through discovercars.com with their full insurance. At the AERCAR desk I just presented the voucher and in a few minutes received my car, without any additional charge.

Easy booking (via booking.com) and free shuttle service provided from the airport to their depot (approx 5-10min drive).
Our flight times changes and they were very flexible and very accomodating. Paperwork was quick and easy and staff were friendly.
We hired a nissan note which was spotlessly clean and fuel efficient.
Would definitely book again.

1st car broke down at 4am. Took over 4 hours to get it sorted. 2nd car AC wasn't working well in 40c + summer weather.

When I finally finished with the rental and raised my concern owner complaied I woke him up at 4am when I called in the emergency number listed on contract and that he thinks I drained battery by leaving lights on.

Staff didn't care much either tbh. As if this is normal for them. This was my experience and will never go there again even if they offered me a free car.

Rent here at your own risk.

Dreadful company. Car full of dents and dirty inside. Attempted to charge us for changing a tyre as said it was our driving. Said we would lose our 1350E deposit if we didn’t pay. Rep at Paphos rude, threatening and aggressive. Said we could wait all day and would not get money back. Phoned company and money returned. Don’t go near them. Get 1 star as no minus is available.

Service was great. Car collection and return was easy. We purchased the full insurance so didn’t need to leave any deposit. Staff were friendly and helpful.

Only negative is bus transfer required at Paphos airport and this wasn’t clear. I think they should give better details in confirmation email as we walked around the airport car park trying to figure out where to wait.

Also they should let you rent a car for just one day but minimum rental was 2 days.

Would recommend though and would use again.

My experience with Aerocar was a disappointment.
The pick-up at Paphos Airport was confusing, with a number of us wandering around in the carpark trying to find the Pickup Point.
There was no one to greet us on leaving the baggage reclaim. Eventually, we discovered a courtesy van down left of the airport frontage.
On arrival at the depot, after a long day and arrival in the dark at 10:00pm, we were given a friendly greeting but give confusing, ambiguous information on the insurance cover. Having been ‘worried’ by this doubt we reluctantly agreed to pay an extra €120 for extra insurance.
The car heater did not work, I called into the depot mid week, where no solution was found.
So, I resolved never to use this company again. Reporting this easyJet with whom we had booked.
Aercar Rentals say on their website that all feedback positive or negative will be uploaded, however, my feedback has never appeared!

Horrible or company. Booked through Larnacaairport.org and was basically sold a lie. Car was not in terminal, had to take a bus. Then when I arrived all these other extra expenses started appearing. I was so tired after a long flight so asked to cancel and went to book with another company who better had their act together. I was told it was fine and I would get a refund -it turns out not. No refund after filing paperwork. Thieves!