aetrex.com Reviews 

Highly disappointed with the quality, the flip flop broke into pieces in few months only. After spending so much money it didn’t even last for a year. And customer care is not even ready to accept their mistake and provide replacement.

Scam of a company and shoes are a rip off

Similar to the other reviews, processing and shipping times are lengthy. Which would be okay if the company was upfront about that, but they aren't. The website says 24-48 hours for processing, it took 5 business days. I chose No rush delivery which is supposed to take 3-7 days. It's been 8 days and there's no tracking information available for the last 4 days. There's no ETA on my $400 purchase. Just be aware that there is very little recourse if your package doesn't show up because Mail Innovations lost it. I won't be buying anything from Aetrex again. If I do receive my shoes, I'll return them if possible. Although, I'm guessing that will be a huge hassle too.

The salesgirl at the Aetrex counter at Yas Mall is perhaps the worst I have encountered in many years of my stay in the UAE. She was rude, reluctant to show products and, worse, she explicitly profiles customers - according to my observation.
Perhaps Aetrex shoes sell well automatically, which is what makes her take the job relatively easy.
When I visited the counter last week, she not only talked very rudely for no apparent reason, but also refused to give me the product I wanted. This was not the first instance, but there is a consistency in her misbehavior which makes me think that this is perhaps endorsed by the company?

Worst Company I’ve ever dealt with!! Horrible customer service and a representative
who makes you feel like you’re the one in the wrong. I called because of slow shipping. I placed my order on a Saturday so technically the following Friday was only 5 days. Was told 4 different stories by the employees. Well they finally shipped according to the email I got last Friday. Tracking shows they’ve been sitting with the shipping partner for about 5 days, still says USPS waiting on item. So not including weekends were at about 10 days. So I’m guessing at this rate it’s going to be about 25 days total, over 30 if you count weekend days. My doctor recommended these things. I’ll be sure to tell him to stop recommending them and the issues I and others have had. If I ever receive them I’ll post it here. My guess is they’ll be lost in the mail. These shipping times and processing times are ridiculous. I run an online business and if I did things the way they do them I wouldn’t be in business very long. Just pure crap. I will never recommend this company to anyone and will tell anyone I know who is looking for orthotics to steer clear of these guys.

Delayed delivery, poor customer service response (didn’t try to resolve issue) and order confirmation links did not work to either check order status or to cancel order.

Lead times are way too long. According to the customer service rep, it will take 15 days to receive the shoes and 6 days of this time is processing time. 15 days are business days as the rep said they do not ship on the weekends or holidays. So potentially 15 days could be 19 days total. In todays expectation for processing and shipping online orders, this is truly dissapointing. While the shoes are comfy, they are not perfect either. One of the breathing holes at the toe area is tearing on a previous pair I purchased at a local store. Not the best experience

Still awaiting my parcel stuck in China since April, no explanation.

I've ordered both shoes and orthotic inserts from Aetrex. After a trip to Denver last summer, I had horrible foot pain for weeks that would not improve. I tried using other orthotics and plantar fasciitis cushioning supports, but none worked.

I tried shoes and inserts from Aetrex and I have not had any pain since. They were wonderful. I've since bought a pair of slip on sneakers that I wore on a trip to Mexico (thought they'd be good in the airport going through security and walking through large airports) and they were wonderful.

Shipping was fast. When the size was incorrect, the return was easy and a replacement was sent quickly. Customer service was excellent.

I highly recommend these shoes and this company. There are many styles (sandals, sneakers, flip flops), all with orthotics and the support you need. Will be buying more this summer!

I am presently traveling through Greece with my Aetrex Shoes and Inserts. The combination has been a life and foot saver!

We are doing an incredible amount of walking, up and down insane heights and lows and my Aetrex are truly allowing me to thoroughly enjoy our trip!!!!
Stu G from NJ

Products are expensive, not sure about the quality yet since I haven't received it. It's going on 10 days after ordering. Very slow delivery method.