Had a free home check today and was given replacement shower heads to save water and 2 new aerators fitted + was given the go ahead to have affinity plumber visit. Chap was super nice, checked water m... Toon meer
Bedrijf heeft geantwoord
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Update Affinity Water said they would reach out but of course have not! Terrible service absolutely appalling. No customer service whatsoever. Do not deal with this company unless you have no choice
Bedrijf heeft geantwoord
Gone from better to worse. Keep sending me emails on how to save water. When I reported a leaking fire hydrant I had to re-report it four times before it was even inspected. One issue, I was told by a... Toon meer
Bedrijf heeft geantwoord
Erica from the Kent office was absolutely amazing, took time and care to explain my bill, she went through all my questions so clearly and professionally. Really good customer service and went above... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contactgegevens
Tamblin Way, AL10 9EZ, Hatfield, Verenigd Koninkrijk
- affinitywater.co.uk
3,4
Gemiddeld
2K reviews
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Heeft 100% van zijn negatieve reviews beantwoord
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Antwoord van Affinity Water
Hi Nat Ison, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Nofisat temilola, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Blessed Gende, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Great customer service
Customer service understood my query, and why I was asking it, and were very helpful in their response.
31 maart 2026
Antwoord van Affinity Water
Hi Lynn P, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Easy and quick set up when I moved in…
Easy and quick set up when I moved into my new flat. Received a letter confirmation it had all been set up. Thanks
27 februari 2026
Antwoord van Affinity Water
Hi Craig, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
New metre installation
The man who was completing the metre was very nice. The reason a 4 star is because my water pressure has reduced since having the metre.
10 maart 2026
Antwoord van Affinity Water
Hi Tina Springett, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Re installing my old account
16 maart 2026
Antwoord van Affinity Water
Hi Mr Rocha Lucas Fernandes, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
The Plumber was very Polite and very…
The Plumber was very Polite and very Efficient. With Good Service and Respectful.
23 maart 2026
Antwoord van Affinity Water
Hi Khairun, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I’m not sure what’s this all about as I…
I’m not sure what’s this all about as I haven’t talk to you recently
7 april 2026
Antwoord van Affinity Water
Hi Tomasz Szymanski, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Great service
Great service. Called up to amend account. The service agent was very helpful & sorted out issue.
6 maart 2026
Antwoord van Affinity Water
Hi Fareed, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Had a major problem with a water bill…
Had a major problem with a water bill customer service sorted it out for me.
25 maart 2026
Antwoord van Affinity Water
Hi steve dechant, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Sunny Ihenkonye, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Great service so far!
6 april 2026
Antwoord van Affinity Water
Hi Jaffa khan Patan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
HELPFUL STAFF
30 maart 2026
Antwoord van Affinity Water
Hi customer, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Great helpline support
We closed account as we sold our property and have moved to Scotland. The process over a phone call was very straightforward. The account was closed and credit was in the bank within a couple of days. Great service.
20 februari 2026
Antwoord van Affinity Water
Hi Maria, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Overall A Good Experience
The first telephone enquiry, well the person who took the call wasn't helpful but all subsequent contact was great. Appointment was given, meter fixed and billing explained
20 maart 2026
Antwoord van Affinity Water
Hi Goldenspaniel, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
The transfer process was easy
The transfer process was easy
I’m a bit disappointed that you have billed me twice as much as the agreed direct debit for an empty property
I will send an updated meter reading
24 februari 2026
Antwoord van Affinity Water
Hi Anonymous, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Antwoord van Affinity Water
Hi Leigh, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Good service
1 februari 2026
Antwoord van Affinity Water
Hi Majid, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I have very good experience with your service
I have very good experience with your services.
13 februari 2026
Antwoord van Affinity Water
Hi MR MANSOOR ZIA, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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