Had a free home check today and was given replacement shower heads to save water and 2 new aerators fitted + was given the go ahead to have affinity plumber visit. Chap was super nice, checked water m... Toon meer
Bedrijf heeft geantwoord
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Update Affinity Water said they would reach out but of course have not! Terrible service absolutely appalling. No customer service whatsoever. Do not deal with this company unless you have no choice
Bedrijf heeft geantwoord
Gone from better to worse. Keep sending me emails on how to save water. When I reported a leaking fire hydrant I had to re-report it four times before it was even inspected. One issue, I was told by a... Toon meer
Bedrijf heeft geantwoord
Erica from the Kent office was absolutely amazing, took time and care to explain my bill, she went through all my questions so clearly and professionally. Really good customer service and went above... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contactgegevens
Tamblin Way, AL10 9EZ, Hatfield, Verenigd Koninkrijk
- affinitywater.co.uk
3,4
Gemiddeld
2K reviews
Vraagt klanten om een review
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Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Affinity Water
Hi Pauline, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I made a phone call to inform the…
I made a phone call to inform the company of our change of address and it was activated almost immediately.
3 februari 2026
Antwoord van Affinity Water
Hi Carol Dixson-Smith, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Tavinder, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Very helpful on the phone and sorted my…
Very helpful on the phone and sorted my problem quickly
25 maart 2026
Antwoord van Affinity Water
Hi Michael Gardner, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Rang customer services about a general…
Rang customer services about a general query and it was answered.
6 april 2026
Antwoord van Affinity Water
Hi Pritpal Dhnoman, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Staff very helpful
1 april 2026
Antwoord van Affinity Water
Hi Mrs Audrey Pollard, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Excellent services!!
6 april 2026
Antwoord van Affinity Water
Hi Alketa Bodini, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Staff were easy to talk to and were…
Staff were easy to talk to and were able to sort the problem out
6 maart 2026
Antwoord van Affinity Water
Hi Nigel J Simmons, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Good service
6 april 2026
Antwoord van Affinity Water
Hi Diana Rishko, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Customer service and overall experience…
Customer service and overall experience was pretty good 👍🏻
20 januari 2026
Antwoord van Affinity Water
Hi Sam, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
good service
6 april 2026
Antwoord van Affinity Water
Hi Mr Egils Zabaronoks, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Supplied water to the property as they…
Supplied water to the property as they we Expected to do
16 maart 2026
Antwoord van Affinity Water
Hi Mr D Otley, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Understood my query quickly.
20 februari 2026
Antwoord van Affinity Water
Hi Maria Kidd, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi M adem, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi BIRAJ MANEK, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Thanks for help always appreciated for…
Thanks for help always appreciated for quick solving of customers problems
10 maart 2026
Antwoord van Affinity Water
Hi Priya Khanna, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Very helpful!
1 april 2026
Antwoord van Affinity Water
Hi Mr Chiu, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Great experience
Very efficient customer service agents who handled the queries efficiently.
1 maart 2026
Antwoord van Affinity Water
Hi Elwyn, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Mike Christie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Easy to use website
Easy to use website, simple to check details , confirmation sent with in a few days .
Very happy .
2 februari 2026
Antwoord van Affinity Water
Hi Mark Hawkes, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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