This company employs people who are NOT trained to even read the meter correctly! that's their bread and butter and they cant do that! nor apologize for the fact but just casually tell us when we wa... Toon meer
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Lees wat reviewers zeggen
Had a free home check today and was given replacement shower heads to save water and 2 new aerators fitted + was given the go ahead to have affinity plumber visit. Chap was super nice, checked water m... Toon meer
Bedrijf heeft geantwoord
I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected ! Would like to see... Toon meer
Bedrijf heeft geantwoord
Erica from the Kent office was absolutely amazing, took time and care to explain my bill, she went through all my questions so clearly and professionally. Really good customer service and went above... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contactgegevens
Tamblin Way, AL10 9EZ, Hatfield, Verenigd Koninkrijk
- affinitywater.co.uk
3,4
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 100% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
Zo gebruikt dit bedrijf Trustpilot
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Easy to use website
Easy to use website, simple to check details , confirmation sent with in a few days .
Very happy .
2 februari 2026
Antwoord van Affinity Water
Hi Mark Hawkes, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Timothy Evans, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Mr R Verma, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Mrs D Marwaha & Mr M S Marwaha, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I repoted very high bills
I repoted very high bills. we are only 2 of us.
nothing is being done.
2 april 2026
Antwoord van Affinity Water
Hi Customer Zafar, thank you for taking the time to leave your feedback. We appreciate [hearing about your experience as it helps us what we're doing well and what we can improve.
We've reached out to you directly for more information as we're always looking for ways to improve our service. Thanks again for your input and we hope to hear from you soon. - Freya.
Gone from better to worse
Gone from better to worse. Keep sending me emails on how to save water. When I reported a leaking fire hydrant I had to re-report it four times before it was even inspected. One issue, I was told by an affinity engineer is their map defaults to the nearest smart meter which in this case was in a different road.
2 april 2026
Antwoord van Affinity Water
Hi Andrew, I'm so disappointed to read this.
Thank you for taking the time to share your experience with us and we'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Freya
Very good service
Attend the phone call quicker, respond quickly friendly and efficient approach towards customer care
2 april 2026
Antwoord van Affinity Water
Hi Mrs S Cardoso, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Following a recent bank account switch
Following a recent bank account switch, I was informed by Affinity Water that there were “insufficient funds” in my account. This is completely incorrect. At no point did they attempt to take payment, yet after more than two months, they applied an £11 late payment fee based on this false claim.
I contacted them directly to explain the situation, but my concerns were dismissed outright. Instead of investigating, the representatives repeatedly insisted there were insufficient funds, which was simply untrue. There was no willingness to listen or review the facts.
I subsequently raised a formal complaint. Rather than addressing the issue, it was rejected on the basis that I was “rude” — which I strongly dispute. My frustration was a direct result of not being listened to and being given inaccurate information throughout.
I clearly requested that the late payment fee be removed, as it was unjustified, but this was refused without proper consideration.
The conduct of all three staff members I dealt with, including the supervisor, was unacceptable. The supervisor in particular provided conflicting and misleading information, at one point denying the existence of the late payment altogether, while also claiming the other staff were misinformed. This demonstrates a complete lack of accountability and professionalism.
Overall, the experience was deeply disappointing. The handling of this matter was poor, the information provided was inconsistent and inaccurate, and my concerns were not taken seriously. This situation warrants further review, and the conduct of the staff involved — especially the supervisor — should be addressed appropriately.
1 april 2026
Review zonder uitnodiging
Antwoord van Affinity Water
Hi Darren, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We've reached out to you directly to gather more detail so that we can better understand the situation and work towards a resolution. Your experience matters to us and we want to make sure we get it right. Thank you for your patience and we look forward to hearing from you. - Thanks, Tamara
still some work needed Customer…
still some work needed Customer services,but they got there in the end.
5 februari 2026
Antwoord van Affinity Water
Hi Paul, thank you for sharing your review! - Freya
Increased in bill due to water leak
Due to increase in my bill following water leak at my home I phoned Affinity and after investigating they quickly reissued my bill to return to correct normal level. Staff I spoke to you were very helpful
2 februari 2026
Antwoord van Affinity Water
Hi Christine, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
New to Affinity Water
I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected !
Would like to see an App available in the near future.
30 maart 2026
Antwoord van Affinity Water
Hi Paul, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
Customer service on trying to close…
Customer service on trying to close account appalling - clueless. The date below was approximately
2 maart 2026
Antwoord van Affinity Water
Hi Kevin, thank you for taking the time to leave your feedback. We appreciate you taking the time to leave a review as it helps us what we're doing well and what we can improve.
We will reach out to you directly soon for more information as we're always looking for ways to improve our service. Thanks again for your input. -Freya.
Antwoord van Affinity Water
Hi Jose, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us.-Freya :)
Antwoord van Affinity Water
Hi Mr Wangoo, thank you so much for your kind review. We're really glad to hear that you had a positive experience with us. Your feedback is important and we appreciate you taking the time to share it. -Freya.
Antwoord van Affinity Water
I'm so disappointed to read this, Christopher.
Thank you for taking the time to share your experience with us. Thanks, Freya.
Antwoord van Affinity Water
Hi Customer, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.-Freya.
Antwoord van Affinity Water
Hi Janine, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.-Freya
Returned promptly when I complained new…
Returned promptly when I complained new water pressure was too low for my shower.
4 februari 2026
Antwoord van Affinity Water
Hi Traveller, this is great to hear! :) Thank you so much for your 5 star review and taking the time to share your experience with us.
We've taken this on board and shared this with our teams. - Freya.
No fuction to close my account when moving home
I'm moving out of the affinity water area, there is no facility on this website to close my account!!!!
30 maart 2026
Review zonder uitnodiging
Antwoord van Affinity Water
Hi AW, thank you for letting us know about your experience. We're sorry to hear it didn’t meet your expectations, and we really appreciate you sharing this with us.
We will be in touch to find out more so we can look into this properly and work on putting things right. Your feedback is very important to us, and we’re committed to learning from this. Thanks again for your review. - Freya.
Very expensive am not happy with you at…
Very expensive am not happy with you at all
We are only two person live in my house you charge me £92 You used to charge the person who used to live in the house that l currently live in less than what you charge me You charge for three person less than two person Im very disappointed with you and I try to find another company.
11 februari 2026
Antwoord van Affinity Water
Hi Miss Alyasiri, firstly I want to start by offering my sincere apologies, this is really disappointing to read and I'm sorry you had this experience.
I've reached out to you directly as we'd like to get some more information so that we can look into this and come to a resolution. We hope to hear from you soon and thank you for taking the time to share your review. - Freya.
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