This company employs people who are NOT trained to even read the meter correctly! that's their bread and butter and they cant do that! nor apologize for the fact but just casually tell us when we wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a free home check today and was given replacement shower heads to save water and 2 new aerators fitted + was given the go ahead to have affinity plumber visit. Chap was super nice, checked water m... Toon meer
Bedrijf heeft geantwoord
I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected ! Would like to see... Toon meer
Bedrijf heeft geantwoord
Erica from the Kent office was absolutely amazing, took time and care to explain my bill, she went through all my questions so clearly and professionally. Really good customer service and went above... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contactgegevens
Tamblin Way, AL10 9EZ, Hatfield, Verenigd Koninkrijk
- affinitywater.co.uk
3,4
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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It was good experience
It was good experience, when we call them, they are quick response to us.
2 februari 2026
Antwoord van Affinity Water
Hi Mrs Thomas, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us.-Freya.
very helpful and easy to use service
I've been with Affinity Water for a few years now, and needed to login to complete the moving home form - which was very simple and quick!
27 maart 2026
Antwoord van Affinity Water
Hi Erika, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya
Antwoord van Affinity Water
Hi Bikramjeet, this is wonderful to hear! :) Thank you for your 5-star review-Freya.
Antwoord van Affinity Water
Hi William, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. :) -Freya.
Ecxellent,good,keep it up
30 maart 2026
Antwoord van Affinity Water
Hi Mr Magora, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. -Freya.
Meter installation
Having had a new meter installed which proved faulty, your team quickly and efficiently removed this, replaced it and made good the area.
9 februari 2026
Antwoord van Affinity Water
Hi David, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya
Antwoord van Affinity Water
Hi Gurjeet, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Freya.
I can not offer anything constructive…
I can not offer anything constructive or positive towards a company that wastes millions of litres of water annually , only to offset that waste in the form of increased bills towards its customers .
30 maart 2026
Antwoord van Affinity Water
Hi Mrs O'Boyle, thank you for your feedback. We appreciate you sharing your thoughts. - Thanks, Freya.
Good customer services
30 maart 2026
Antwoord van Affinity Water
Hi David, thank you for sharing your 5 star review, we're glad you had a good experience with us! - Freya
Antwoord van Affinity Water
Hi Mit Kathir, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Antwoord van Affinity Water
Hi Bob, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Great App good service
29 maart 2026
Antwoord van Affinity Water
Hi Mr Ashford, thank you for sharing your 5 star review, we're glad you had a good experience with us! - Freya
Antwoord van Affinity Water
Hi Mr Sivakumar, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Antwoord van Affinity Water
Hi Vinothraj, thank you for sharing your review, we're glad you had a good experience with us! - Freya
Affinity water customer comments
Affinity needs to perform better, here at Childwickbury we often have low pressure and the water tastes unpleasant at times. The people who come to read the meters don’t have any idea where they are and we have to show them, surely this information is on your database?
30 maart 2026
Antwoord van Affinity Water
Hi margaret landry, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Affinity eventually dealt with my issue…
Affinity eventually dealt with my issue and resolved part of my issue
Still not been told why unlike all my neighbours I cannot have a water meter fitted
21 maart 2026
Antwoord van Affinity Water
Hi steve whiting, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Great result for my Affinity Water account termination process termination.…
Affinity Water made the termination process for my account very easy and returned my refund due without any delay
18 maart 2026
Antwoord van Affinity Water
Hi STEVE RUSSELL, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
My query was dealt with and advice…
My query was dealt with and advice given and everything went well and straight forward.
23 maart 2026
Antwoord van Affinity Water
Hi Tracy Coots, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I did NOT have a good experience- I was…
I did NOT have a good experience- I was not allowed to provide you with the name & address of the new Tenant who has taken over my property and is responsible for payment to you of Water Bills from 9/2/26
9 februari 2026
Antwoord van Affinity Water
Hi Mr Gary Shannon, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
They take your money and ignore you
I would rate Affinity Water zero stars if it were an option. They are clearly a company that prioritizes profit over people. I contacted them regarding a clear overcharge on my bill and was promised a resolution, yet weeks later, absolutely nothing has been done.
Their customer service is incredibly poor. It is frustrating to be told one thing on the phone and then ignored. If you are looking for a company that actually cares about its customers, this isn't it. Avoid their "support" lines—they don’t follow through on their word.
1 oktober 2025
Antwoord van Affinity Water
Hi Oluwasola Gabriel Fasoyi, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
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