This company employs people who are NOT trained to even read the meter correctly! that's their bread and butter and they cant do that! nor apologize for the fact but just casually tell us when we wa... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
Had a free home check today and was given replacement shower heads to save water and 2 new aerators fitted + was given the go ahead to have affinity plumber visit. Chap was super nice, checked water m... Toon meer
Bedrijf heeft geantwoord
I’m new to Affinity Water, so far been easy enough to deal with. Unsure about their direct debit procedure, set up a monthly amount but first payment taken was less than expected ! Would like to see... Toon meer
Bedrijf heeft geantwoord
Erica from the Kent office was absolutely amazing, took time and care to explain my bill, she went through all my questions so clearly and professionally. Really good customer service and went above... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
We're committed to taking care of your water. We supply high-quality drinking water to 3.9 million customers. From finding and fixing leaks fast, to reducing what we take from the environment, we're doing everything we can to save water For out of hours support, please visit our website at affinitywater.co.uk
Contactgegevens
Tamblin Way, AL10 9EZ, Hatfield, Verenigd Koninkrijk
- affinitywater.co.uk
3,4
Gemiddeld
2K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 99% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 24 uur
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Antwoord van Affinity Water
Hi Lalit Kumar, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
My Years with Affinity Water previously Folkestone Water
The most important for me has been customer care always being able to speak to a real person rather than automated robot or call centre in India. Human communication with someone who speaks my language and who genuinely wants to listen and help is key to a quality service.
30 maart 2026
Antwoord van Affinity Water
Hi ANNA, thank you for sharing your review, we're glad you had a good experience with us! - Tamara
My water company asked for a review
My water company asked for a review. I do not understand why as it's not like I can choose a different company?!?!? My experience is that water comes out of my tap, waste water goes out. Their execs seem to get pretty good pay rises every year and the price I pay goes up a lot.
30 maart 2026
Antwoord van Affinity Water
Hi Tim Wormald, thank you for your feedback. It really helps us understand what we can improve. We appreciate you sharing your thoughts. - Thanks, Tamara
Antwoord van Affinity Water
Hi pearson, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi customer, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Not having to wait too long on the phon…
Not having to wait too long on the phon and speaking to someone who treated me with respect.
30 maart 2026
Antwoord van Affinity Water
Hi Patrick Ryan, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Unreasonable direct debt figure.
Be more reasonable. Say sorry when you were wrong. You impose my DB without any consent.
18 maart 2026
Antwoord van Affinity Water
Hi MR LAURENCE Shum, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Good service talking with customer very…
Good service talking with customer very nicely and patiently
30 maart 2026
Antwoord van Affinity Water
Hi Arzo Abdul Saleem, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Excellent company
Excellent company
Always very polite on phone
Staff very offient
Always complete work to high standard
29 januari 2026
Antwoord van Affinity Water
Hi David Berry, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Kappo Christiana Odunayo, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi EL KASSED Assia, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
A bit slow with the replying but…
A bit slow with the replying but they'll get things done eventually.
Happy with service
30 maart 2026
Antwoord van Affinity Water
Hi Vlad Macarie, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
New customer
The company responded well after I moved in making setting up my regular payments easy
Thank you
2 maart 2026
Antwoord van Affinity Water
Hi Irene Clark, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi MRIDUL SAMAD, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi Iftikhar Ahmad Rehman, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
did not receive a satisfactor resolution
did not receive a satisfactory resolution to the problem.... the bill is too high
23 februari 2026
Antwoord van Affinity Water
Hi Jaivrat Singh Rajoria, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Good customer service
Good customer service. Zee was excellent and very polite and professional. Ty
2 maart 2026
Antwoord van Affinity Water
Hi Prasad Chudasama, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
Antwoord van Affinity Water
Hi customer, thank you for sharing your feedback with us. We're sorry to hear this and truly appreciate you bringing this to our attention.
We'll discuss this with our teams and make sure this is looked into so that we can improve. - Thanks, Tamara
Antwoord van Affinity Water
Hi Taylor, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
I am physically and mentally a disabled…
I am physically and mentally a disabled persn and they promissed me helping with my water bills thanks
30 maart 2026
Antwoord van Affinity Water
Hi Abdul Hamraz, this is wonderful to hear! :) Thank you for your 5-star review and for sharing your experience with us. We've passed this along to our team. - Tamara
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