So far so good.. very impressed with how easy it was to open the account and also how simple it was to fund the account. I am very used to banking apps - use Raisin and Hargraves Lansdown savings apps... Toon meer
Bedrijf heeft geantwoord
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Lees wat reviewers zeggen
The account opening process was easy peasy & the app is intuitive.. it does what it needs to do. I can't fault the process whatsoever.
Bedrijf heeft geantwoord
Easy to open and transfer funds had no problems at all very easy experience. And checking account it shows daily interest added it’s nice to actually see savings are growing which I like, other don’t... Toon meer
Bedrijf heeft geantwoord
This bank is getting great reviews for its savings rates, which is what made us apply to open an account. However we nearly gave up with the App, which had multiple things which were vague, some rathe... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Geschreven door het bedrijf
Afin Bank Limited – Empowering Financial Inclusion Through Effortless Digital Banking Afin Bank is a UK based digital bank dedicated to serving the underserved. We offer mortgage solutions through intermediaries and direct to customers, and savings solutions via our simple, secure mobile app. Backed by WAICA Re, our regulated services include FSCS-protected savings and both residential and buy-to-let mortgages across England and Wales.
Contactgegevens
Lower Ground Floor, 10 Chiswell Street, EC1Y 4UQ, London, Verenigd Koninkrijk
- 0333 344 2974
- support@afinbank.com
- afinbank.com
4,5
Uitstekend
53 reviews
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Opening is fairly straightforward.
Opening is fairly straightforward.
However, for an app only bank they require you to upload paper based pieces of information. This seems inconsistent.
27 mei 2026
Antwoord van Afin Bank
Thanks for your feedback. We’re pleased to hear you found the application straightforward.
Checking your identity and address is an important part of opening an account. We use tools such as biometric checks and electronic databases to help us complete these checks. If we’re unable to complete them this way, we may ask for additional documents.
Where documents are requested, these can be uploaded securely. We accept digital documents, such as downloaded PDFs, and customers can also upload photos of paper bills or letters where needed. We’re sorry if this wasn’t clear during the application process, and we’ll take this feedback on board.
Thank you for choosing Afin. If we can be of any further assistance, please give us a call.
Great rate of interest.
Happy .with everything.the highest rate of interest i found for 5 years.
26 mei 2026
Antwoord van Afin Bank
Thank you for your 5 * review.
We’re delighted to hear you’re happy with the rate and that everything has gone smoothly. Our aim is to make banking clear, simple and effortless, so it’s great to know you’ve had a positive experience.
Thank you for choosing us.
Easy application and use of app
Easy application and use of app. Clear details on the account.
10 mei 2026
Antwoord van Afin Bank
Thank you for your 5* review, Holly.
We’re delighted to hear you found the application process easy and the app simple to use. Our aim is to make banking as clear and effortless as possible, so it’s great to know the account details were easy to understand.
Thank you for choosing us, and for taking the time to share your feedback.
When opening the account over a…
When opening the account over a weekend, kept seeing same message that I needed to open the App to add funds - no mention that have to wait until working day. When going to add funds, cannot see the account name anywhere, just account number and sort code. I therefore didn't know if I should add my prefix, or use my first initials... thankfully ok using only first and last names.
It wasn't possible to make the deposit over the weekend because it appears you couldn't give me my bank details until a working day (which was only a presumption because I wasn't informed).
11 mei 2026
Antwoord van Afin Bank
Thank you for your review, and we’re sorry for the confusion you experienced when opening your account.
Deposits can be made at any time, including over weekends and outside working hours. On some occasions, additional account-opening steps may need to be completed before the account is ready to receive funds, which may explain why you were unable to add funds straight away.
We also appreciate your feedback about the account name not being clearly displayed when making a deposit. We understand how this could be confusing and have shared this with our team to help improve the customer experience.
We’re pleased your deposit went through successfully, and thank you again for your feedback.
Antwoord van Afin Bank
Thank you for the 5-star review. We’re pleased to hear you had a great experience and really appreciate you taking the time to share your feedback.
For an app only bank you need an app…
For an app only bank you need an app that really works and this one does NOT.
20 april 2026
Antwoord van Afin Bank
Hi Janet,
We're really sorry to hear about your experience opening an account with us, as we understand how important it is for an app based bank to work reliably.
This isn’t the experience we aim to provide, and we’d really like to look into what may have gone wrong for you.
One of the team will be in touch to get a few more details, and we’ll do our best to get this sorted as quickly as possible.
Thank you for bringing this to our attention and we appreciate the opportunity to put things right.
As soon as I transferred my money I…
As soon as I transferred my money I could see it had gone into my account on the app .
20 april 2026
Antwoord van Afin Bank
Thank you for your review!
We’re really pleased to hear that your transfer showed in your account straight away and that the app gave you that immediate visibility - we know how important that is.
It’s great to have you saving with us, and if you ever need any support, our team is always here to help by phone or email, and you can also find useful information on our website, afinbank.com.
Antwoord van Afin Bank
Thank you so much for your review and support!
We’re thrilled you were able to open a savings account with us and found the process easy.
We truly appreciate your feedback and look forward to supporting you as you continue your savings journey with us.
Great communication, strong legal support, fast
The lender was very easy to communicate with and has been supporting the process from day one to the end, additionally thx to using the same solicitors for the lender and borrower helped immensely to speed up the process. All the experience has been very positive. Recommended.
27 maart 2026
Antwoord van Afin Bank
Thank you so much for taking the time to leave such a positive review. We’re delighted to hear that you felt well informed and supported throughout the process, and that our communication helped make the experience smooth from start to finish.
At the heart of what we do is a commitment to making banking effortless, so we’re very pleased to know that our service supported you on your lending journey. We’re also glad that using the same solicitors helped to speed up the legal process and contribute to such a positive overall experience.
Thank you again for your recommendation, it really means a lot to us.
Great fixed 5 year rate
Great fixed 5 year rate, app was easy to use, although I had issues with the verification process, but after several attempts of various utility bills the AI finally approved the account. Great rate of interest and like that I can go in and check the daily added interest.
30 oktober 2025
Review zonder uitnodiging
Antwoord van Afin Bank
Thank you so much for your review and kind words.
We’re thrilled you’re happy with our 5-year fixed rate and that you’re enjoying using the app, especially being able to check your daily interest. We really appreciate your patience during the verification process and are so glad it all worked out. We’re always on hand by phone or email if you ever need us, and our website, afinbank.com, also has lots of useful information.
Really loving this new bank
They offer a top interest rate for one year fixed and the best banking app EVER - fast and clear and friendly. A really beautiful design. And I like the way they show the balance instantly, with the daily interest added. Congrats Afin. Stay as sweet as you are!
25 september 2025
Review zonder uitnodiging
Antwoord van Afin Bank
Thank you so much for your review and for your kind words.
We’re thrilled you’re enjoying our one-year fixed rate. It’s great to hear the app’s design, speed, and daily interest updates make your experience even better.
Our goal is to make banking clear, friendly, and rewarding. It’s wonderful to know this approach works for you.
We truly value your feedback and look forward to helping you as you continue your saving journey with Afin.
So far so good...the app was easy to…
So far so good...the app was easy to sign up with and I got registered easily. The app shows a daily balance showing the total invested plus the interest.
15 september 2025
Review zonder uitnodiging
Antwoord van Afin Bank
Thank you so much for your review and your kind words and support!
We’re thrilled you found the sign-up process effortless and that you’re enjoying the daily balance feature. Transparency and ease of use are at the heart of what we aim to deliver, so it’s great to know this has made your experience positive.
We truly appreciate your feedback and look forward to supporting you as you continue your savings journey with us.
Cannot progress through the…
Cannot progress through the application. It says passports issue bythe UK are not an accepted identity document!
11 september 2025
Review zonder uitnodiging
Antwoord van Afin Bank
Hi,
We’re really sorry to hear about the difficulty you’ve experienced with your application. We appreciate you bringing this to our attention as we do accept UK passports for proof of identity, so we’d love to get this resolved for you.
Please contact us directly on 0333 344 2974 (Monday to Friday, 9 am – 5 pm) or email us at support@afinbank.com with more details so that we can investigate and assist you as quickly as possible.
Thank you for your patience, and we’re looking forward to putting this right.
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