Aged Care Decisions are extremely helpful, extremely professional and very nice. I spoke with Tracy today and the assistance she gave me was way beyond my expectations. I'm seeking help in placing m... Toon meer
We verifiëren geen specifieke claims omdat reviewers hun eigen mening mogen geven. We kunnen reviews echter wel als 'Geverifieerd' bestempelen als we bevestiging hebben dat er een zakelijke interactie heeft plaatsgevonden. Meer informatie
Om de integriteit van het platform te beschermen, wordt elke review op ons platform – al dan niet geverifieerd – gescreend door onze geautomatiseerde software. Deze software kan inhoud identificeren en verwijderen die in strijd is met onze richtlijnen, inclusief reviews die niet zijn gebaseerd op een echte ervaring. We zijn ons ervan bewust dat we weleens wat over het hoofd zien, dus je kunt altijd reviews rapporteren waarvan je denkt dat we ze hebben gemist Meer informatie
Lees wat reviewers zeggen
This was my first enquiry into finding a facility for my mum and it was very unexpectedly emotional for me. Paige made me feel more at ease and was very informative. This was a great place to start ou... Toon meer
A wonderful lady Lorelle phoned me to assist with my enquiry for respite care after spinal surgery. She was so kind and guided me through the process, with continuous personal support during a ch... Toon meer
Ree called me back in response to my online enquiry in about 5 - 10 minutes. Ree took my initial requirements and background information and then referred me to Angel, a placement specialist who asked... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
Over Aged Care Decisions
Geschreven door het bedrijf
Australia's Largest Home Care and Residential Aged Care Matching Service for Families
We take the stress and running around out of finding home care, including Support at Home, respite care and residential aged care options for your loved one.
We help your family find providers that match your loved one's care needs, budget, location and preferences.
Our Services
Find Home Care Providers
Compare suitable in-home care providers based on your needs, location and preferences.
Find Respite Care Options
Explore short-term care options for planned breaks, recovery or urgent support.
Find Residential Aged Care Homes
Compare aged care homes that match your loved one's care needs, budget and preferred area.
How We Can Assist You
✓ Explain how the home care and aged care processes and fees work.
✓ Create a customised report of care options matching your loved one's needs, preferences, location and budget.
✓ Provide information about home care, respite care and residential aged care options available in your area.
✓ Assign a dedicated Placement Specialist to guide you through each step.
✓ Help organise provider discussions and residential aged care facility tours.
✓ Coordinate with care providers and admissions teams on your behalf.
Why Families Choose Aged Care Decisions
Aged Care Decisions is a fast, free and independent service for families looking for care options for someone they love.
Our Placement Specialists help families compare suitable home care, respite care and residential aged care options. We can also assist with provider comparisons, tours, paperwork and the practical steps involved in arranging care.
Find and Compare Home Care and Residential Aged Care Options Across Australia
COMPARE YOUR OPTIONS
Free Support for Australian Families
Contactgegevens
4,7
Uitstekend
10K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 95% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 2 weken
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Your representative listened to my…
Your representative listened to my needs and gave details of residential care facility.
15 oktober 2026
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience. We're delighted to hear that our specialist took the time to understand what you needed and helped you with information about residential care options. It's wonderful to know we could support you through this important decision.
The Aged Care Decisions Team
Prompt response
Prompt response, very helpful, understanding the situation, clear instructions, great follow up
14 oktober 2026
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Nyo. We're so pleased to hear our team was able to respond quickly and keep you well informed throughout the process. Knowing that our specialists provided clear guidance and stayed in touch makes a real difference during what can be such a challenging time. We really appreciate your kind words.
The Aged Care Decisions Team
Steve was incredibly helpful and Juliet…
Steve was incredibly helpful and Juliet connecting me with Steve was also appreciated
14 oktober 2026
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Brett. We're delighted to hear that Steve was so helpful in supporting you, and that Juliet was able to connect you with the right person. We'll make sure to pass on your kind words to them both. It really brightens our team's day to know we've made a difference during what can be such a challenging time.
The Aged Care Decisions Team
Staff were very helpful and informative.
14 oktober 2026
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Lesley. We're delighted to hear that our team was able to provide you with the guidance and information you needed during this journey. Your kind words mean a great deal to us, and we've passed them on to our aged care specialists who will be thrilled to read them.
The Aged Care Decisions Team
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Henry. We're delighted to hear our team provided you with friendly and helpful support during your aged care journey. It really means a lot to us to know we were able to assist you through this process.
The Aged Care Decisions Team
I was offered a number of options
14 oktober 2026
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Peter. We're delighted to hear our aged care specialist was able to present you with a range of suitable options to consider. Finding the right fit is so important, and we're glad we could help. Wishing you all the best on your aged care journey.
The Aged Care Decisions Team
The people that I spoke with were both…
The people that I spoke with were both knowledgeable and helpful enabling me to proceed to the next step in finding suitable accommodation options.
14 oktober 2026
Antwoord van Aged Care Decisions
Hi there, thank you so much for taking the time to share your experience. We're delighted to hear that our team provided you with the expertise and support you needed to move forward with confidence in your search for the right accommodation. Knowing that we've helped you progress to the next stage of your journey means a lot to us. Wishing you all the best as you continue forward.
The Aged Care Decisions Team
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Gail. We're delighted to hear our team was a pleasure to talk to, and it really means a lot to know we could provide great service during what can be such a challenging time. Your kind words have certainly brightened our day.
The Aged Care Decisions Team
Steve was extremely helpful and set my…
Steve was extremely helpful and set my mind at ease at such a stressful time
12 oktober 2026
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Sarah. We're so glad Steve was able to provide reassurance during such a difficult time. It means a lot to know he made a difference for you, and we'll make sure to pass on your kind words to him. Wishing you all the best on your aged care journey.
The Aged Care Decisions Team
They made me feel like they cared about…
They made me feel like they cared about helping me .
They listen and are trying to find a place for my father it’s nice to talk to people who care.
13 oktober 2026
Antwoord van Aged Care Decisions
Thanks so much for sharing your experience with us, Lorraine. It's wonderful to hear that our team has been able to support you as you search for the right place for your father. We're genuinely here to help, and knowing that came through in our conversations means a lot. Wishing you and your family all the best on this journey.
The Aged Care Decisions Team
Emilie was very helpful in looking for…
Emilie was very helpful in looking for a facility that would be suitable for my husband for respite for 3 weeks. I appreciate the help
13 oktober 2026
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Kathleen. We're delighted to hear that Emilie was able to help you find a suitable respite placement for your husband for those three weeks. We'll make sure to pass on your kind words to her. Remember, we're always here if you need any support navigating the aged care process.
The Aged Care Decisions Team
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Julie. We're delighted to hear our team took the time to support you through what can be such a challenging process. It really means a lot to us that you felt looked after. Wishing you all the best.
The Aged Care Decisions Team
As a Carer
As a Carer, the support I received gave me peace of mind in relation to finding suitable respite care for my husband. Our needs were respected and the information given was most valuable.
12 oktober 2026
Antwoord van Aged Care Decisions
Hi there,
Thank you so much for sharing your experience with us. We're so glad we could help you find the right respite care option for your husband and that the guidance we provided gave you confidence during the process. Knowing that we respected what mattered most to you and your family means a great deal to us. Our team genuinely loves supporting carers through these important decisions.
The Aged Care Decisions Team
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Ian. We're delighted to hear our team made the process straightforward for you and that their communication style put you at ease. Navigating aged care can feel overwhelming, so it means a lot to know we helped make it a little easier. We really appreciate your feedback.
The Aged Care Decisions Team
Caring and a great help during my…
Caring and a great help during my journey through the Aged Care process
10 oktober 2026
Review zonder uitnodiging
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Kerry. We're so pleased we could support you through the aged care process. Navigating this journey can be challenging, and it means a lot to know our team was able to provide the care and guidance you needed along the way.
The Aged Care Decisions Team
Antwoord van Aged Care Decisions
Thanks for sharing your feedback. We're really sorry we weren't able to find suitable options closer to your preferred location. We understand how important it is to have care nearby, and we're disappointed we couldn't meet that need for you. Availability in specific areas can be challenging, but we'd welcome the chance to look into this further with you. Please reach out to feedback@agedcaredecisions.com.au and we'll do our best to help.
The Aged Care Decisions Team
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, Kylie. We're delighted to hear our team was friendly and helpful in supporting you. Our aged care specialists genuinely care about making this journey as smooth as possible for families, and your kind words mean a lot to them.
The Aged Care Decisions Team
Bad intel; low choices
Out of a 20km radius there were 2 options suggested, the 1st of which rang me same day and said you were wrong we dont do respite.
9 oktober 2026
Antwoord van Aged Care Decisions
Thanks for sharing your feedback. We're really sorry to hear this happened. It's incredibly frustrating to receive limited options and then find out the information about respite availability wasn't accurate. We should have done better. We've shared this with our team so we can review what went wrong with our provider information. Please reach out to us at feedback@agedcaredecisions.com.au or call 1300 775 870, and we'll do our best to help you find suitable respite options in your area.
The Aged Care Decisions Team
Tailored aged care facilities in my area
18 juni 2026
Antwoord van Aged Care Decisions
Thanks so much for taking the time to share your experience, George. We're delighted to hear we were able to connect you with relevant aged care facilities in your local area. Finding the right fit close to home makes such a difference. We really appreciate you sharing your feedback.
The Aged Care Decisions Team
First home did not suit
First home did not suit. No follow up. No alternates provided
28 september 2026
Antwoord van Aged Care Decisions
Hi there, we're really sorry to hear about your experience. We know how stressful it is when a placement doesn't work out, and we absolutely should have followed up with you and explored other options together. That's a significant gap in our service and we're genuinely sorry we let you down during what's already such a difficult time. Please reach out to us at feedback@agedcaredecisions.com.au or call 1300 775 870 so we can make this right and help you find a home that's the right fit.
The Aged Care Decisions Team
Dit is Trustpilot
Iedereen kan een review op Trustpilot achterlaten n.a.v. een ervaring met een bedrijf. Gebruikers hebben het recht om hun feedback op elk moment te wijzigen of te verwijderen, en elke gepubliceerde review is zichtbaar zolang het account van de betreffende gebruiker actief is.
Wij beveiligen ons platform met behulp van toegewijde specialisten en slimme technologieën. Lees meer over hoe wij nepreviews bestrijden.
Lees meer over Trustpilots reviewproces.
Hier vind je 8 tips voor het schrijven van een goede review.
Verificatie helpt ervoor te zorgen dat echte mensen de reviews schrijven die je op Trustpilot ziet staan.
Beloningen aanbieden voor reviews of een slechts een bepaalde groep mensen vragen om een review te schrijven, kan de TrustScore beïnvloeden. Dit is in strijd met onze richtlijnen.