I bought a car from here ( Belfast Audi )in March 26 and cannot recommend them highly enough. I dealt with Jonathan McIlwaine who was very thorough and went out his way several times to assist even af... Toon meer
Bedrijf heeft geantwoord
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I had a brilliant experience dealing with the BMW sales manager Robbie. He was polite, friendly, and genuinely helpful from start to finish. Communication was great , he always kept me updated and not... Toon meer
Bedrijf heeft geantwoord
Another service completed by the staff at Audi Titanic Quarter Belfast, amazing service From the moment you walk through the door, until you leave, friendly,welcoming, nothing is too much. The atmos... Toon meer
Bedrijf heeft geantwoord
I honestly can’t say enough about Agnew and James who handled our sale. I needed to change car the same day, and James really went above and beyond to make it happen. I don’t remember ANY dealer tryin... Toon meer
Bedrijf heeft geantwoord
Bedrijfsgegevens
- Autodealer
- Autoleasebedrijf
- Autoreparatie en -onderhoud
- Motorvoertuighandelaar
- Verkoper van tweedehands auto's
Over Agnew Group
Geschreven door het bedrijf
Welcome to the official Trustpilot profile for Agnew.
We are a leading motor vehicle retailer group in Northern Ireland, whilst also being one of the UK’s top 25 franchised dealers.
Established in 1931, our reputation and wealth of experience is second to none with friendly and professional staff who are dedicated to providing an exceptional level of customer service.
We operate 12 dealerships around the Belfast and Portadown areas, representing seven prestigious manufacturer brands; Audi, BMW, Mercedes-Benz, MINI, Porsche, Volkswagen and Volvo.
Check out our dealership locations.
We also operate Agnew Leasing (Contract Hire & Leasing), Agnew Van Centre (Commercial Vehicles), Agnew Motability, TPS (VW Group Trade Parts), Agnew Repair Centre (Bodyshop), Agnew Trade Centre (Trade Auction Site), Agnew Car Buyer.
Plus, we offer a full range of manufacturer approved servicing and aftersales.
Contactgegevens
18 Boucher Way, BT12 6RE, Belfast, Verenigd Koninkrijk
- agnewcars.com
4,6
Uitstekend
18K reviews
Vraagt klanten om een review
Dit bedrijf nodigt klanten uit om een review achter te laten. Deze mag zowel positief als negatief zijn.
Heeft 91% van zijn negatieve reviews beantwoord
Reageert doorgaans binnen 1 week
Zo gebruikt dit bedrijf Trustpilot
Ontdek hoe ze hun reviews verzamelen, beoordelen en modereren.
Fantastic efficient service
Fantastic efficient service! Brendan and the team were really helpful. Pick up and drop off was easy and my car looked and smelt fab when I got it back! Thank you!
26 oktober 2025
Antwoord van Agnew Group
Brendan and the team are really delighted with your 5 star review and comments. Feedback is very much appreciated by everyone at Agnew Repair Centre.
Helpful and friendly staff
Helpful and friendly staff. Relaxing atmosphere in reception while work was being carried out.
25 oktober 2025
Antwoord van Agnew Group
Hi Mina, thank you for taking the time to leave 5 star feedback. We will pass your thanks on to all involved and look forward to seeing you again in the future. Best regards, Agnew Volkswagen Mallusk
Antwoord van Agnew Group
Thank you for your review Colin.
Helpful friendly staff
Helpful friendly staff, no curtesy car though making leaving car off a bit of a pain.
26 oktober 2025
Antwoord van Agnew Group
Hi Mr Craig, thank you for taking the time to submit this review and provide your positive feedback, apologies for no loan car available on the day. We're delighted you were looked after well and staff friendly helpful. Kind Regards Team Bavarian
The team are fantastic
The team are fantastic - nothing is too much hassle for them; they are professional and their customer service is exemplary.
26 oktober 2025
Antwoord van Agnew Group
Hi Manus, thank you for taking the time to submit this fantastic review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
My service assistant Andrew was very…
My service assistant Andrew was very helpful and pleasant in every way.
23 oktober 2025
Antwoord van Agnew Group
Thank you for the 5 star review Mary. We will pass your thanks on to Andrew and we look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Lewis was a real gentleman
Lewis was a real gentleman. Knew his stuff, very much appreciated his friendly manner
25 oktober 2025
Antwoord van Agnew Group
Thank you John, we will pass your kind comments on to Lewis.
Exceptional Customer Service
Despite my initial contact being disappointing, as I didn't receive a requested further call back from the guy in telephony, I visited the premises in Boucher Rd - wanting to potentially purchase a used car that I had viewed online. My query and subsequent appt for a test drive were dealt with by Stephen, despite his role being one of the team dealing with new cars. He was well informed on the history of the car and he displayed exceptional customer service . I look forward to the test drive after the weekend.
24 oktober 2025
Antwoord van Agnew Group
Hi Nuala, thank you for taking the time to leave a 5 star review. We are pleased to hear that you had a positive experience when you visited our premises in Boucher Road, and we look forward to seeing you again when your return for your arranged test drive. Best regards, Agnew Volkswagen Belfast
Quick response to the problem
25 oktober 2025
Antwoord van Agnew Group
Thank you Mrs Dowds for your review. We are pleased to hear all went smoothly. Kind Regards, Mercedes-Benz of Belfast.
I had the nice sales guy Simon Hanna a…
I had the nice sales guy Simon Hanna a person who knows his job and so very professional in his role
25 oktober 2025
Antwoord van Agnew Group
Hi Mrs Mcloughlin, Thank you so much for your kind words! We’re delighted to hear that Simon provided you with such professional and knowledgeable service. We’ll be sure to share your feedback with him. Kind Regards, Bavarian BMW
Antwoord van Agnew Group
Thank you Sandeep for your review. We are glad everything went well during your visit. Kind Regards, Mercedes-Benz of Belfast.
The car check in was smooth and staff…
The car check in was smooth and staff super efficient. The car was booked in for an express 3 hour slot and pleasingly the service was completed early. Despite the main showroom and waiting area being closed for renovations, the temporary structure now in use is very comfortable and staff are being really helpful and friendly.
25 oktober 2025
Antwoord van Agnew Group
Thank you for the great feedback Noel. We appreciate the positive comments regarding our staff and processes and we look forward to being of service to you again in the future. Best regards, Agnew Volkswagen Belfast
Great customer service
Easy to book in for a service. Very helpful staff. Kept me updated throughout.
25 oktober 2025
Antwoord van Agnew Group
Hi Rebecca, thank you for the positive comments and 5 stars. We look forward to seeing you again in the future. Best regards, Agnew Volkswagen Belfast
Antwoord van Agnew Group
Thank you Warren for your 5 star review. We are pleased to hear all went well during your visit. Kind Regards, Mercedes-Benz of Portadown.
Girl at reception very pleasant but…
Girl at reception very pleasant but can’t see why need so many staff doing nothing
25 oktober 2025
Antwoord van Agnew Group
Thank you John for your review. We appreciate the feedback. Kind Regards, Mercedes-Benz of Belfast.
Faulty key
Unfortunately the new key provided for my VW Golf is faulty. The blade will not stay in the casing with the result that the key keeps falling off the keyring!
24 oktober 2025
Antwoord van Agnew Group
Hi Dr McQuiston, thank you for your feedback. We are sorry to hear of your dissatisfaction and as such a member of our senior team will be in touch with you in due course. Best regards, Agnew Volkswagen
Antwoord van Agnew Group
Hi Mr Dillon, thank you for taking the time to submit this great review and provide your positive feedback, we're delighted you were looked after well. Kind Regards Team Bavarian
Can't fault Issac Agnew VW Mallusk
Can't fault Issac Agnew VW Mallusk. Great efficient service.
24 oktober 2025
Antwoord van Agnew Group
Hi Mr Neill, thank you for the 5 star feedback. We hope to see you again in the future. Best regards, Agnew Volkswagen Mallusk
Professional and courteous
Subframe was corroded, They checked and are replacing for no cost, professional and courteous, great staff, thanks Mercedes
15 oktober 2025
Antwoord van Agnew Group
Thank you Laura for your review. We are pleased to hear all went smoothly. Kind Regards, Mercedes-Benz of Belfast.
Great service as usual from James
Great service as usual from James, always goes above and beyond to sort any issues that may arise. Friendly and accommodating
24 oktober 2025
Antwoord van Agnew Group
Hi Philip, thank you for the great comments. We will pass your kind words on to James, and we look forward to seeing you again in the future. Best regards, Agnew Volkswagen Mallusk
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