Agnew Group Reviews 

Delivered as specified

It was a pleasure to leave my vehicle in to have the airbag replacement done , the car was ready when they said it would , they also washed my car before I collected it , many thanks to Mercedes-Benz Portadown

I took an appointment where you wait until the service is complete. I wasn't offered a coffee or tea once in the 3 hours. When the van was finished, it wasn't hoovered out or hosed down as happened at all other dealerships I have used in the past. Fairly poor customer service.

The level of service on show echoes the Audi brand i.e. high class. From first meeting to final handover all staff where exceptional. They are a credit to the Agnew group.

I’d like to thank the Mercedes dealership in Portadown for their exceptional service. The team was incredibly friendly, professional, and efficient. Everything was handled quickly and smoothly, and the quality of the service was absolutely flawless. It’s always a pleasure to deal with such a helpful and welcoming team — truly first-class Mercedes service!

The staff are excellent from the moment one arrives on leaving their car until leaving. He showroom is clean and the choice of Refresh next good.
The downside of my visit to have work done on my vehicle which has happened twice at Mercedes Belfast, my car was not washed after completion by the mechanics. This happened again yesterday which is a disapointment for the price I pay each month for a Mercedes service plan.

Usual efficiency very pleasant

Very efficient and friendly service from Daniel!

Hollie kept in contact with me regarding any update on my car. She was very friendly and knowledgeable regarding the issues I was having.

The pre-service communication the day before was excellent. The greeting on the day and the environment (coffee, seating and relaxed atmosphere) made the two-hour wait on site pass very quickly. I was first informed how the service would proceed, the cost and what follow-up would be needed if required. I then received a video on my smart phone after the service was complete highlighting all the areas examined. The final feedback was a written form produced by the engineer covering all the details of the service and what issues I might keep an eye on in future. Overall, a thoroughly my professional experience.

Left the car in, it came back with the oil light on and the car still dirty. Or a good Audi experience at all I

Daniel was professional and helpful.
The problem with my windscreen wipers (which hadn't been working properly since the say I bought the new car ) was sorted.

Five Star
Top marks to the team from me. Each contact was both professional and efficient. The receptionist, the coffee bar assistant together with the backstage people who interacted with me concerning the service. The car looked like new inside and out when I drove off from the premises.

Supportive and efficient, professional and dependable service once again

The staff are friendly, welcoming and explain everything that will be done. Complimentary wash added. A video of the full check was also emailed to me, advising me of what will need done in the next months.

Mercedes staff need to be honest and helpful i would like to speak someone in a senior position in service at Boucher Road Belfast My tel no is 07836797850 thanking you john Mc Elwaine

Store person and motability advisor very helpful and professional

Very professional without heavy sales