No doubt about it, I like you guys a lot. One of the few companies I can suffer subscriber e-mails from. Helpful free information, the option to be notified when items comes back into stock and promp... Toon meer
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Lees wat reviewers zeggen
From making the online order all items arrived very quickly only taking 2 business days. Only criticism is feedback is needed as to the progression of the order I.e. date shipped,ETA etc. Only able to... Toon meer
Bedrijf heeft geantwoord
Everything worked as expected. Fortunately I had the part number, so it was easy. My question is, should it be remarkable that it all worked as expected - the correct part delivered promptly, for... Toon meer
I ordered at the end of the year, was called - which is amazing in itself and told politely out of stock and not available until 6th Jan. This was great customer service. Then a week later the p... Toon meer
Bedrijfsgegevens
- Bouwmarkt
- ook in
- Bevestigingsmiddelen leverancier
- Gereedschapwinkel
- Lagers leverancier
- Lastechniekwinkel
- Veiligheids- en werkkledingwinkel
Over AIMS Industrial Supplies
Geschreven door het bedrijf
AIMS Industrial Supplies is an industrial supplies store based in Sydney.
We offer a wide range of industrial supplies including Power Transmission, Stainless Steel Fasteners, Hand Tools, Drill Bits, Taps & Dies, Material Handling & Storage, Motors, Hose & Fittings, Safety, Personal Protective Equipment and more.
Contactgegevens
108 Ashford Avenue, 2214, Milperra, NSW, Australië
- 02 9773 0122
- customerservice@aimsindustrial.com.au
- aimsindustrial.com.au
4,4
Uitstekend
1K reviews
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Product I wanted was available
Product I wanted was available, in stock, and hopefully shipped!
Prices are good for the products I need and feedback excellent too.
23 april 2024
On to it asap
23 april 2024
AIMS Key Steel
AIMS is easy to deal with the delivery is fast and well packaged.
The price was very competive for the item.
19 april 2024
Errors in shipping and package took 2…
Errors in shipping and package took 2 weeks instead of 4 days. Refunded half the shipping cost.
19 april 2024
Antwoord van AIMS Industrial Supplies
Thank you for the feedback, Phil.
We sincerely apologise for the inconvenience you experienced with the shipping hiccups.
Although our warehouse is working diligently to ship all orders promptly, there are occasions when we experience some delays, as was the case with your order taking 4 business days before it was dispatched.
Rest assured, we'll do our best to ensure smoother experiences in the future.
If there's anything else we can assist you with, please don't hesitate to reach out.
Ticked all the boxes
Great price, simple transaction and product was exactly what I was after. Nice quick shipping too.
18 april 2024
No hassle service
18 april 2024
Straightforward pricing and quick…
Straightforward pricing and quick shipping. Would order again any day.
17 april 2024
Very helpful
Very helpful, courteous staff, easy payment, prompt confirmation and receipt service, delivery within specified timeframe. I would not hesitate to buy from Aims again in the future.
25 maart 2024
I haven’t had any issues with the…
I haven’t had any issues with the products my company buys,quality assurance personnel must be doing their best.5 star rating!
22 maart 2024
I’m very unhappy to be told I have to…
I’m very unhappy to be told I have to pay a 20 percent restocking fee for an exchange. If it was a return I would understand the fee but in a situation of exchange it is ludicrous. They’ve lost
a customer in me and I will be sharing this negative experience. Now I have an inappropriate item and will need to find an alternate retailer for a replacement. I won’t be shopping with AIMs industrial ever again.
18 maart 2024
Antwoord van AIMS Industrial Supplies
Hi Erin,
I understand your frustration regarding the restocking fee, and we sincerely apologise for any inconvenience this has caused you.
Please be advised that as per our Returns and Exchange Policy, a restocking fee of up to 30% of the product value may apply. However, I want to assure you that we have taken immediate action to address your concern and were able to negotiate with our supplier on the restocking fee.
A team member will contact you, and if there is anything else we can do to assist you further, please let us know.
Good price and rapid dispatch
22 maart 2024
Excellent experience
Excellent experience
We asked for support from them with regards to overseas export for some items classified as dangerous good, the customer service was very responsive and helpful.
Special tanks to Norman.
18 maart 2024
I placed and paid for the order on…
I placed and paid for the order on 13/03/24, it wasn't until I rang them chasing delivery that it was shipped on 21/03/24
21 maart 2024
Antwoord van AIMS Industrial Supplies
Hi Steve,
Thank you for taking the time to provide feedback.
We sincerely apologise for the delay in delivering your order. Unfortunately, a hiccup with our stock caused this delay, and we truly understand the inconvenience this has caused you.
Please rest assured that we are actively working to prevent such delays in the future.
Your patience and understanding during this time are greatly appreciated.
Great service
21 maart 2024
Very happy with the product
Very happy with the product. Delivery excellent very quick and we were notified exactly when it would arrive
21 maart 2024
I ordered from you three weeks ago
I ordered from you three weeks ago. The items has not arrived. Called up two days ago to chase it.up. Was told as a matter of urgent you company would be in contact later that day or the he next morning. Nothing not a word.
20 maart 2024
Antwoord van AIMS Industrial Supplies
Hi Donna,
I am sorry to learn that you still haven't received your order.
Upon checking the tracking number, it appears that the courier was unsuccessful in delivering your order on 22/03. Rest assured, I'll escalate this matter, and a team member will promptly contact you with an update.
We sincerely apologise for the delay in getting back to you and for any inconvenience it has caused.
Ecellent supply source.
Very good online catalogue. Rapid response to my online order. order received promptly.
19 maart 2024
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