Air Dolomiti Reviews 

In data 23/7 ero in attesa di volo da Pisa per Francoforte. Avevo prenotato il volo 3 mesi prima e avevo un posto assegnato. Partivo alle 10,40 e alle 9.30 mi hanno informata che ero in lista d'attesa per i volo. Non mi hanno permesso di partire e sono dovuta rimanere più di 8 ore in aeroporto. Mi hanno fornito un pasto, un nuovo biglietto e informata delle norme EU che prevedono un rimborso per tratte brevi di 250 euro. Da allora sono in attesa di rimborso e nonostante abbia chiamato diverse volte mi rimbalzano da un numero a un indirizzo mail all'altro.
NON VOLERo' MAI PIù CON QUESTA COMPAGNIA, perchè credo siano veramente i pochi a lasciare i passeggeri a terra, il caso vuole solo le tariffe economy, e nonostante da normativa il rimborso debba avvenre entro 7 - 10 gg ancora nessuno si fa vivo.
Ho dato una stella per il pasto, che cmq è previsto dalla normativa.

Immer wieder Flugstornierungen, -verschiebungen und Verspätungen. Kabinenpersonal unmotiviert.

Gebuchte bezahlte Sitzplätze nicht erhalten, sonder ein WL (Warteliste) beim CheckIn. Dann die Aufforderung, da der Flug überbucht ist, sollten wir (3Personen) vom Flug zurücktreten. NIEMALS AIR DOLOMITI!!!

Abzocke!! Unfreundlich und keine Kulanz trotz leeren Fliegers: Wir sind am 26.07.26 von Mailand-Malpenza nach Frankfurt geflogen. Das ausgesprochen unfreundliche Bodenpersonal akzeptierte nicht, dass wir (wir waren zu dritt) das Übergewicht meines Koffers auf unsere Taschen und Rucksäcke verteilten. Wir wurden sogar erpresst: Wenn wir nicht bereit sind, 70€ zusätzlich zu zahlen, kann keiner von uns weiter fliegen.
So habe ich 70€ gezahlt, um dann festzustellen, dass der Flieger halbleer ist. Der Koffer, der bisher von jeder Fluggesellschaft als Handgepäck akzeptiert wurde, musste aufgegeben werden. Sinnlos, ärgerlich und unnötig.
Was mich besonders ärgert - die Buchung lief über die Lufthansa! Das wirft kein gutes Licht auf den Anbieter.

Wir hatten übers Reisebüro einen Flug von Graz nach Frankfurt. Zuerst hieß es Verspätung dann wurde der Flug plötzlich gestrichen. Für uns bedeutete das, dass wir den Anschlussflug nach Singapur, das Hotel in Singapur sowie den Anschlussflug nach Australien/Cairns verpassen. Es gab ein e-mail für eine Alternative 4 Tage später. Kein Kundenservice erreichbar- nichts. Auch über die Lufthansa über die wir den Flug gebucht hatten - kein Kundenservice erreichbar! Ich fliege sehr viel und ich habe auch schon öfters Flugsausfälle erlebt - Airlines wie Finnair oder Austrian - jedesmal sofort eine akzeptable Alternative bekommen, bei Finnair zB war die Kompensationszahlung 4 Tage später am Konto. Nie wieder Air Dolomiti- schlechteste Airline ever - gleich auf mit der Lufthansa - auch dort Kundenservice Fehlanzeige. Denen ist das komplett egal, dass man ein paar Tausend Euro gezahlt hat um mit denen zu fliegen.

Immagina di voler partire per 5 giorni. Arrivi all’aeroporto, hai prenotato tutto con CheckInn e simili. E mentre aspetti al gate, scopri all’improvviso di essere finito (insieme ad almeno altre 15 persone) in lista d’attesa (tutti clienti della classe Economy 🤔). Puoi partire 8 ore più tardi, ma in un viaggio breve 8 ore significano un giorno in meno. Consiglio vivamente: evita AirDolomiti!!!

Unfreundlicher und nicht hilfreicher Kundenservice. Wirft nur mit leeren 'das geht aber nicht' Floskeln um sich. Ganz anbei sind die Seite und die Kundenserviceansagen voll mit grammatikalischen Fehlern und falschen Aussagen. Unter dem Gepäckreiter steht dass, es über den Kundenservice geändert werden kann. Kann es dann aber doch nicht. Keine Kulanz kein entgegenkommen. Erster und letzter gebuchter Flug bei AirDolomiti

air dolomiti is the worst company in Europe, awful performances of on-time departure and constant delays.
the customer center is overwhelmed by requests, and unable to answer, and tries their best to deny compensation for the countless issues (damaged luggages, lost connections, canceled flights).

wir hatten drei aufzugebende Gepäckstücke extra gebucht. Auf dem Ticket wurden nur zwei bestätigt

Wir haben daraufhin versucht den Support telefonisch zu erreichen. Hier sagte man uns, dass wir eine Mail schreiben müssen. Das haben wir getan und erhielten erst eine nicht passende Antwort bezüglich der allgemeinen Richtlinie zum Handgepäck.

Auf die zweite Mail, bei der wir auch auf die Dringlichkeit hingewiesen haben, kam keine Antwort mehr, so dass wir nur mit zwei Gepäckstücke und viel zu wenig Ersatz kleidung in Urlaub fahren. Eine Entschädigung wurde von der Airline abgewiesen, weil wir uns telefonisch hätten melden sollten …

Schwer für uns nachzuweisen, dass man uns hier am Telefon damals an den Mail Support verwiesen hat.

Absolut unterirdischer Kunden Support.

Their gate agents were clearly discriminating against us. We had been delayed in customs in Frankfort trying to get on the next flight. They made some excuse that my party had to be seated together so they couldn’t accommodate us. In the meanwhile, several white males got the thumbs up. Clearly they were discriminating against people of color.
It was blatantly obvious. They were treating us like we were stupid. This has never happened to me in the U.S.

Delayed flight and then they lost both of our suitcases. The queue for lost bags was like 10 people deep as well. Got our bags a few days later, each on different days. One of the deliverers was super rude as well, and asked me to come down to help, saying he was outside, but it turned out that he was like a 15 minute drive away, just wanted me to wait in the cold I guess. Air Dolomiti compensated for toiletries, but only compensated half for essential clothes (pants/undies, socks, etc.). We were on a long trip, so we really packed a lot of essentials in these bags. The reimbursement also only came 4 months later, after I provided receipts. When one of the bags came back, it was completely destroyed. Zippers broken, structure caved in, and the bag was partially open when it was delivered. I reported it for a bag replacement with pictures (it's June, this was reported in January). To replace a suitcase of this quality costs over £200 these days and they haven't compensated anything yet, the case is still open. They initially told me it would take just a couple weeks to get back to me, still haven't heard back. Complete scam. They just hope you forget.

I was called out to go to the boarding desk to prove I was only carrying one bag. It was embarrassing. I thought I was flying with a better company than Ryanair.

Personale sorridente e cordiale, aeromobile pulito, partiti addirittura con un po di anticipo, volo Francoforte Malpensa. Super gentili e disponibili.

Sitzplatz trotz Bezahlung beim Boarding geändert - auf Sch…Platz - Begründung der Stewardess - wahrscheinlich Balance. Der Flug war bis auf den letzten Platz belegt. Wiegen die vorher oder ist das nur Nonsens. Flug EN 8343 03.06. Kapitän äußert UNFREUNDLICH

We are disappointed with Air Dolomiti's performance. We had a combined VCE-MUC and MUC-BRU flight. We were supposed to have 1h30 to get our connection. Unfortunately, the flight left very late (40').
In Munich, Air Dolomiti does not unload passengers at a telescopic gangway! As a result, we had to take a bus to the airport. There were two buses that picked up all the passengers at once. No distinction for people in Business, we had to wait until everyone had come down, children, strollers etc.
The pilot could have at least requested a bus for connections. We weren't the only ones.
We ran with our luggage in hand, crossed a huge airport, took the Shuttle train to reach Gate K.
We arrived sweaty, exhausted just in time to board the plane that left on time. There have been too many shortcomings; no anticipation. I don't think I'll fly with Air Dolomiti again.

I'm sorry for those who did not, but i had a great experience with AD this past week. Munich to Venice and back.

Kind staff, spacious plane, no fee for seats with extra leg room. Amazing.

Two flights with AirDolomiti, both delayed over an hour. Not a reliable flight company. Forget it to get your connections. Will not choose it any more

Très mauvaise compagnie et la nourriture est vraiment mauvaise

I flew with Air Dolomiti from Wrocław to Frankfurt as part of a flight journey bought from Lufthansa from Wrocław to Stockholm Arlanda. The plane arrived late at Wrocław, so consequently, the departure to Frankfurt was delayed as well, but they turned around extremely quickly which reduced the delay to about 30 minutes. The plane seemed old and run-down and my seat in the last row at the back was hard and uncomfortable. The crew announced that there would be no in-flight service, due to technical problems in the galley. About halfway to Frankfurt, a strong smell of smoke appeared around where I was sitting that must have been noticed by other passengers too, but no information from the flight deck and the hostesses were fully engaged in a private conversation. While we were descending towards Frankfurt Airport, there was a loud noise somewhere below me, sounding like metal banging onto metal, and when I saw the ground in detail below us, just when we were about to touch down, I noticed a long row of fire engines with blue flashing lights driving at high speed on a lane close to the landing strip, following us closely. Still no information from the flight deck. After parking way out from the terminal, the firefighters swarmed around the plane, examining it and doing all sorts of things around the landing gear, and we were not allowed to get off. Eventually, there was a hasty message from the flight deck that there had been an indication of an incident/issue from their systems but that this was nothing to worry about for the passengers! The air hostesses were still busy chatting, not paying attention to what was happening. Eventually, we were allowed to disembark and were taken to the terminal building by bus. Luckily, since my transit time in Frankfurt was rather long, I did manage to catch my connecting flight to Stockholm.
I have flown on Air Dolomiti before, and I do not like them. Their planes are run-down, the seats are uncomfortable, and the service is very average. Now, after this experience, I am also concerned about the safety travelling with them.